10
TROUBLESHOOTING
Q1: The headphones won't power on.
A1: Charge the battery.
Q2: The battery won't charge.
A2: Ensure that the USB power source is delivering charging power.
Confirm that the micro USB charging cable is properly plugged in to
the USB Charging Port and the USB power source. Try using a different
micro USB cable.
Q3: The headphones won't pair with your mobile device.
A3: Ensure the headphones and mobile device are within 3 feet of each
other.
Q4: The headphones won't connect with an already paired device.
A4: Ensure that both the headphones and device are powered on. Ensure
that your device's Bluetooth® is turned on.
Q5: There is no sound when playing audio.
A5: Ensure that both the headphones and device are powered on. Ensure
that your mobile device supports the A2DP Bluetooth profile. Ensure
that the volume settings on the headphones and device are set to
appropriate levels. Confirm that the audio playback device is set to
PLAY.
