6
TROUBLESHOOTING
Q1:
The converter is connected, but there is no video on the connected display.
A1:
Double-check all connections. Try using different video cables. Ensure that the AC
adapter is plugged into the converter and into an AC power source. Verify that you
are using a DVI-D cable. Verify that your source is a digital DVI-D source.
Q2:
The SDI output has video, but no audio can be heard.
A2:
Double-check the audio connections. Verify that your source material contains
audio. Try using different audio cables.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with
any questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come
online to talk to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on our website
(
www.monoprice.com
) during regular business hours, 7 days a week. You can also
get assistance through email by sending a message to
