15
PRODUCT WARRANTY CONDITIONS
Mongoose warrants for the period of 2 YEARS (24 months) that it will make good without
charge, at Mongoose’s discretion, by way of repair or replacement with the same or with a
reasonable equivalent.
It is the product owner’s responsibility to return the GPS tracker for service, repair or
replacement at their own cost.
Any claim made to Mongoose under this warranty must comply with the following;
(a) any defect has been notified to the supplying Mongoose dealer as soon as the defect was
noticed.
(b) a copy of your retail ‘proof of purchase’ stating where and when it was purchased and (if
applicable) who carried out the installation.
(c) the product was manufactured within 12 months prior to the commencement of this warranty
period.
(d) the product was purchased from Mongoose or one of its authorised dealers/resellers.
(e) the product has not been disassembled or the manufacturers security seals have not been
broken or tampered with.
(f) that the Mongoose dealer has determined that the reported defect is a genuine product
defect and not caused by;
1.
incorrect operation, incorrect use or any other consequential damage caused by
other equipment not part of this product (eg: chargers).
2.
operation of the product after it is known to be defective
3.
tampered with, alteration or modification by any person
4.
the fitment and/or connection of additional parts or accessories not supplied by
or approved of by Mongoose
5.
water damage, misuse, accident, deliberate act or abuse, misdirected electrical
current, insufficient or excess voltage, ingress of any fluid or fire
6.
excessive heat
Items not covered by this warranty;
(1)
mobile ‘onsite’ service
(2)
water, heat or physical damage
(3)
normal wear and tear
(4)
the mobile APP or website
(5)
the equipment that uses the mobile APP or website
(6)
any consequential loss incurred by the failure of this product or SIM card failure
(7)
product purchased from internet trading sites which is not supplied by an
authorised dealer
(6) Mobile SIM cards
(7) The download and use of the mobile APP and website
THIS WARRANTY IS NOT TRANSFERABLE
