Moneris smartselect, Operating Manual

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SmartSELECT Merchant Operating Manual v 2.0 177
Error Messages & Troubleshooting
J.7: ERNEX Error Messages
MESSAGE OR ERROR
CONDITION
SOLUTION
“BAL - NO” on the Close
Batch report Call the ERNEX Help Desk to report that the ter-
minal totals for ERNEX do not match the ERNEX
Host totals.
Card Not
Supported
Initialize the terminal with ERNEX then try trans-
action again. If the error code reappears, call the
ERNEX Help Desk.
Gift Card has Been Dis-
abled (322)
The E-Gift Card has been deactivated and can-
not be used.
Gift Card is
Not Read By
Terminal Verify the terminal's card reader works by swiping
a different card through it. If it works, the original
card is probably demagnetized and cannot be
used.
Deactivate the card and activate a new card for
the balance of the old card (found on the Deacti-
vation receipt)
Ins. funds to
complete transaction
Perform a Balance Inquiry to check the balance
of the E-Gift Card.
Insufficient points for
redemption
The Loyalty card did have sufficient points to
cover the redemption. Request another form of
payment.
Invalid CVC (325) Check the Card Validation Code located on the
back of the E-Gift Card.
Key in correct validation code and press ENTER.
If the code reappears, call the ERNEX Help Desk
Invalid Transaction
Amount - VOIDED
Try transaction again
Lost card The customer will have to purchase another card
OR
If the customer has a receipt with the lost E-Gift
Card number on it:
Deactivate that card number and activate a new
card for the balance of the old card (found on the
Deactivation receipt)
No Configuration to be
downloaded
Continue with regular transactions
Terminal is offline E-Gift Card transactions can NOT be completed
if your terminal is offline.
Transaction amount over
maximum
Try keying amount again
Transaction not
permitted for first use
Activate E-Gift Card