SmartSELECT Merchant Operating Manual v 2.0
169
Error Messages & Troubleshooting
J.2: Communications Error Messages
MESSAGE
PROBLEM & SOLUTION
Comm Error 401
Communication Error
An unknown communication error has occurred.
Call the Moneris Merchant Service Centre (see
section 1.2).
Comm Error 402
Host Disconnect
The Host has dropped the connection to the ter-
minal during a transaction. Press
Exit
to return to
the Idle screen, then retry the transaction. If the
same error occurs, call the Moneris Merchant
Service Centre (see section 1.2).
Comm Error 403
Connection Lost
The terminal has lost the connection to the Host
during a transaction. Press
Exit
to return to the
Idle screen then retry the transaction. If the same
error occurs, call the Moneris Merchant Service
Centre (see section 1.2).
Comm Error 405
No ENQ from Host
The terminal has connected to the Host, but the
Host has not responded with the ENQ to begin
data transmission. Press
Exit
to return to the Idle
screen then retry the transaction. If the same
error occurs, call the Moneris Merchant Service
Centre (see section 1.2).
Comm Error 406
No Network Response
The terminal has sent the transaction request to
the Host, but the Host has not responded. Press
Exit
to return to the Idle screen then retry the
transaction. If the same error occurs, call the
Moneris Merchant Service Centre (see section
1.2).
Host Connection Failed
The terminal has not been able to connect to the
host.
Wait for a few minutes, then try the transaction
again.
Invalid Entry
Min=0.25 Max=5.00
You have entered a time period for the Stabiliza-
tion Timer that does not fall within the range: 0.25
to 5.00 seconds. Wait for the previous prompt to
appear and re-enter a valid Stabilization Timer
time period.
Line Not Available
The terminal has determined that the communi-
cations line is not available.
Check that the communication cable is tightly
connected to the back of the terminal and the wall
jack, then try another transaction.
System Problem
Please Retry
One or more of the messages sent between the
terminal and the Host are missing data or have
incorrect data. Press
Next Copy
to finish printing
the receipts, then press
Exit
to return to the Idle
screen. Retry the transaction.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
