Momentum Teri, Installation Manual

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21
TROUBLESHOOTING
Why can’t I find this device on the pairing list?
Make sure that you’ve downloaded the correct Momentum Secure app from the app store.
Do I need a microSD card to record videos?
A microSD card is not necessary as every camera comes with free cloud storage that
allows you to save recorded activity for 24 hours.
Why can’t the Smart Hub read the microSD card?
The hub can only support up to 128GB cards and must be in FAT32 format. You can also
try formatting the SD card from the hub’s General settings page.
Why does my camera keep disconnecting?
The camera may have a poor signal with the hub. Try moving the hub closer to your
camera or vice-versa and make sure the network is stable.
Why does the stream keep failing to load?
There could be several reasons, but most commonly it may be due to poor internet con-
nection from the mobile device you’re using to stream the camera. Make sure you have a
strong internet connection while attempting to stream.
Frequently Asked Questions
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