Usage Instructions and Caution
Usage Instructions
Usage Caution
©2021 Moen Incorporated
We offer limited warranty and lifetime maintenance for
Moen products, which are all manufactured with high
standards of workmanship.
The period of warranty shall start from the date of pur-
chase of the product (according to the invoice or receipt
issued by Moen distributors) and shall cover a period of
the following: the warranty period for single handle pull-
out lavatory faucet is 5 years. Warrenty period of other
accessory such as hose, hand shower, waste, assembly,
handle, cover, lift rod, aerator are 1 year.
This warranty is your coverage against material and
workmanship malfunction or defects in Moen products
or components (hose, hand shower, waste, assembly,
handle, cover, lift rod, aerator ). During the warran-
ty period, we offer free maintenance and changing of
malfunctioned products or product components. Moen’s
after sales service liability is limited to the maintenance
of faulty items and does not cover your other losses
caused by product malfunction, except for otherwise
stipulated by law.
Cosmetic damages (scratches, dents, etc.) and mal-
function or defects caused by abuse or improper main-
tenance is not covered by this warranty. Although the
warranty period remains valid, in case of the following
conditions (1) - (5), the maintenance cost (material cost
and labor cost) shall still be charged as the case may be:
1. Corresponding warranty card and valid invoice can-
not be presented;
2. Faults were caused by the incompliance with the
instructions and precautions provided in the user’s
manual;
3. Damages and faults were caused by self-actuated
dismantling, repair and refit;
4. Faults and damages were caused by external factors
such as force majeure;
5. Damages were caused by transportation, unloading
and extrusion, etc.
This warranty is valid for the original consumers only
(including hotel use), and excludes industrial and com-
mercial use of the product (except for hotel use). This
card is only responsible for product maintenance rather
than any other liabilities.
In the event that the product requires maintenance but
exceeds the warranty period, or that the product is not
covered by this warranty, labor cost and material cost
shall be charged as the case may be.
Please call 400-630-8866 or contact local dealer for any
question.
摩恩产品是在高质量标准及生产工艺下制造的，摩恩承诺
为消费者购买的洁具产品提供有期限免费保修及终身维修
服务。
龙头免费保修期为5年，其它附件如软管、花洒、落水、
把手、装饰盖、提拉杆、混水器等的保修期均为1年有
限。均自消费者购买日（以摩恩产品分销商开具的发票或
收据上载明日期为准）起计。
免费保修范围为产品及产品配件（如
软管、花洒、落
水、把手、装饰盖、提拉杆、混水器
），由于材质及
工艺原因而造成的故障或损坏。免费保修期内，我们将无
偿为您提供修理服务及更换发生故障的产品或产品配件。
摩恩的售后服务责任仅限于对故障产品的修理，而不延及
您因产品故障而发生的其他损失，法律另有规定的除外。
您需了解：产品外观碰伤、刻划痕迹，以及滥用及不正当
保养所导致的故障或损坏，均不属于免费保修范围。即使
在免费保修期内，属下列（1）-（5）情况之一的，需酌
情收取修理费用：
1. 不能出示相符的保修卡和有效购买凭证情况的，
2. 未按使用说明书告知的使用方法和注意事项造成的故
障，
3. 自行拆卸、维修、改装所造成的故障和损坏，
4. 由于不可抗力等外部原因引起的故障和损坏，
5. 由于运输、搬卸、挤压等造成的损坏。
对于保修期外或不在保修范围内的产品，如需维修，摩恩
将酌情收取上门费、人工费及材料费。
本保修条款仅对原始消费者和酒店行业的购买者有效，
并不适用于本产品在工业，商业，贸易和非酒店行业的使
用。
如对本保修条款内容有任何疑问，请拨打400 630 8866
咨询热线，或向当地分销商咨询
。
厨房龙头
产品售后保修条款
产品售后保修条款
MOEN LIMITED WARRANTY
MOEN LIMITED WARRANTY
Kitchen Faucet
Compliance Certification
Compliance Certification
合 格 证
合 格 证
摩恩（上海）厨卫有限公司
摩恩（上海）厨卫有限公司
中国（上海）自由贸易实验富特北路399号
中国（上海）自由贸易实验富特北路399号
邮编：200131
邮编：200131
产品名称
产品名称
检验员
检验员
生产日期
生产日期
Product Name
Product Name
Date of Production
Date of Production
Inspector
Inspector
No. 399 Fute North RD, China
No. 399 Fute North RD, China
（
（
SHANG HAI) Pilot Free Trade
SHANG HAI) Pilot Free Trade
Zone
Zone
，
，
Shanghai 200131 P.R.China
Shanghai 200131 P.R.China
MOEN (SHANG HAI) KITCHEN&BATH CO.,LTD
MOEN (SHANG HAI) KITCHEN&BATH CO.,LTD