12
MAINTENANCE
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Nothing comes on (touch screen,
etc.)
A. Breaker tripped or circuit has
no power
A. Reset breaker, test circuit for
power
B. Internal component is frozen
and needs to be reset
B. Turn power off at the main
breaker for 20 seconds. Turn
power back on.
C. Loose connection
C. Look for loose connection
D. Defective component
D. Replace motherboard or touch
control
Touch Screen Comes on - then
nothing
A. Not operating touch control
properly with finger
A. Press flat part of finger firmly
on the touch screen and apply
moderate pressure
B. Loose connection on
motherboard
B. Check functions with remote
control. If functional, check
connections on motherboard
C. Motherboard is defective
C. Replace Motherboard
Fireplace turns off and will not
turn back on
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Turn the main breaker to the
“off” position for 30 seconds.
Next flip the breaker back into
the “on” position.
Can operate fireplace functions
with manual controls but not
remote control
A. Low Batteries
A. Replace batteries in remote
control with - CR2025
B. Remote not paired properly
B. With the fireplace ON press
and hold the Power button for
about 3 seconds until you hear
the buzzer sound twice and the
power indicators begin to flash.
Within 5 seconds on the hand
held remote or wall touch
control press the Power button
repeatedly until the buzzer
sounds again and the indicators
flash acknowledging that it
has paired. You may also hear
another buzzer and the pair is
now completed.
C. Remote control defective
C. Replace remote control
Heater does not provide heat
when on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. Snap disc tripped
B. Turn off for 5 minutes to reset
C. Heater core is defective
C. Replace Heater Core