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Troubleshooting FAQ’s
Hung notes
If a voice has a hung note: to get rid of it, navigate to the keyboard page and change the key
mode parameter.
I can’t get any internet connection
If in the Network Settings you can’t get any IP address, please press ‘5’ to re-‘Apply’: you
might need more than a couple of attempts before getting a result.
If this doesn’t help, try to disconnect and re-connect the Ethernet cable to the 002R socket,
then go to Settings and trigger a soft Reboot.
Other issues
If you experience any kind of odd behavior on your 002R, please contact support@
modalelectronics.com : we can use the Remote Support feature to log into your unit to
diagnose and fix potential problems.
