17
CONNECTIONS
PRECAUTIONS
FEA
TURES
PREP
ARA
TION
TROUBLE-
SHOOTING
OTHERS
BEFORE CALLING FOR SERVICE
2
Use the following troubleshooting chart to try to resolve any apparent defect in operation. If you are unable to
resolve the problem, unplug the power cord and contact your dealer.
Symptom
Check and Remedy
No power
Is the power cord plug disconnected from the outlet?
(when POWER lamp does not illuminate)
→
Connect the power cord plug to the outlet firmly.
After turning the power off, wait for approx. 2 minutes. Then turn on
the power.
The image is not printed.
Is the cable connected correctly?
Is the image data sent to this printer?
Is the print paper or ink sheet used up?
→
Check the status.
The paper is not fed.
Is the combination of the paper size installed and paper tray setting
correct?
Is the print paper used up?
Are too many print paper sheets installed in the paper tray?
→
Check the status.
The stored image in the memory cannot be
Is the appropriate image data transferred?
enlarged to fill the maximum print area.
→
Check the status.
White or colored lines or scratches appear
Is there any dirt on the print paper or ink sheet?
on the printed image.
→
Replace print paper and ink sheet with new one.
Is the thermal head dirty?
→
Clean up the thermal head.
(See page 20 for cleaning.)
Smudges, smears and fingerprints appear
Are there any fingerprints, grease or oil on the paper or ink sheet?
on the printed image.
→
Replace print paper and ink sheet with new one.
TROUBLESHOOTING
