Express Messenger - Front Desk User Guide
Page 1: ...Express Messenger Front Desk User Guide...
Page 2: ...Desk Mailbox Number _______________________________ Default Passcode ___________________________________________ Write your System Administrator s name and extension number in case you need help with...
Page 3: ...Mailbox 4 Preparations 5 Setting the Front Desk Mailbox Passcode and Greeting 5 Acessing the Front Desk Mailbox Menu 7 Setting the Guest Mailbox Status 8 Checking Guests In 8 Checking Guests Out 8 Mo...
Page 4: ...ave received create their own greetings set their own wake up calls When you transfer a call to the guest s phone the caller can leave a voicemail message if the guest doesn t answer About the Front D...
Page 5: ...o take their calls Setting the Front Desk Mailbox Passcode and Greeting 1 At the front desk telephone lift the handset and obtain dial tone or use handsfree dialing 2 Dial the message center number Ex...
Page 6: ...ere is a sample greeting You have reached the front desk ofTwin Streams Motel ABC Motel We can t answer the phone right now so please leave your name number and a short message We will get back to you...
Page 7: ...menu front desk mailbox options you cannot return to the front desk menu from the main menu To get back you must exit and log back in again Auto Attendant Return to the Auto Attendant Express Messenge...
Page 8: ...l receive the following message That number is invalid please try again ANote that any ny messages from the previous guest are deleted when the status changes from checked out to checked in Checking G...
Page 9: ...When Express Messenger answers eEnter the passcode for the front desk mailbox 3 Press The system prompts you to enter the current mailbox number of the guest 4 Enter the guest s current mailbox number...
Page 10: ...Main Menu and follow the prompts Accessing the Front Desk Mailbox Options From the front desk menu you can access the front desk mailbox options After you access these mailbox options you can check th...
