Mitel networks 5240 User Manual Download

Page: 54 / 70

Three-Party Conference

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Who Am I?

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Summary of Contents for networks 5240

Page 1: ...USER GUIDE ...

Page 2: ...3100 ICP 4 0 ...

Page 3: ...Q DOO 6WRUH DOOV RU LUHFWHG DOO 3LFN XS LYHUWLQJ R 1RW LVWXUE 1 PHUJHQF DOOV FOXVLYH ROG WHQVLRQ 3DJLQJ WHUQDO DOO DLWLQJ 7RQH WHUQDO LYHUW ROORZ 0H ROORZ 0H P HUH URXS DOO 3LFN XS URXS LVWHQ DQGVIUHH 2SHUDWLRQ DQGVIUHH 3DJLQJ HDGVHW 2SHUDWLRQ PPHGLDWH LYHUW QWUXGH DVW DOO XUDWLRQ LVSOD DVW 1XPEHU 5HGLDO LVW RI DOOV RXGVSHDNHU 3DJLQJ 0DQDJHU 6HFUHWDU EVHQW 3UHVHQW 2SHUDWLRQ 0HVVDJH DLWLQJ 0HVVDJLQ...

Page 4: ...V 5LQJHU 2Q 2II 6HOHFWLYH 5LQJHU 6SOLW LYHUW 6 VWHP ROG 6 VWHP 6SHHG DOO 1XPEHUV 7KUHH 3DUW RQIHUHQFH KR P LWKKROG GHQWLW ADMINISTRATOR FEATURES GPLQLVWUDWRU WHUQDO LVWHQ GPLQLVWUDWRU 5HPRWH ODUP DOOV 1LJKW 6HUYLFH 3KRQHERRN 7LPH DQG DWH KDQJH USING THE APPLICATIONS 3HUVRQDO LUHFWRU DOO RJV 6SHHG LDOV RRNPDUNV 2QOLQH 6HUYLFHV 0LWHO 1HWZRUNV U 0RGXOH ...

Page 5: ...LL USING VISUAL VOICE MAIL ERXW WKH 9RLFH 0DLO PDLQ VFUHHQ 6RUWLQJ 0HVVDJHV 3OD LQJ PHVVDJHV 0DNLQJ DQG 5HSO LQJ WR 0HVVDJHV 5HFRUGLQJ 0HPRV UHDWLQJ LVWULEXWLRQ LVWV KDQJLQJ RXU UHHWLQJV 1DPH DQG 3DVVFRGH ...

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Page 8: ... WKH TXLFN NH WR EH SURJUDPPHG I WKH VHOHFWHG NH DOUHDG KDV D IHDWXUH SURJUDPPHG SUHVV WKH OHDU FRPPDQG NH WR GHOHWH WKH IHDWXUH DQG WKHQ SUHVV 6HOHFW WR FRQWLQXH ZLWK SURJUDPPLQJ D QHZ IHDWXUH 3UHVV WKH KDQJH FRPPDQG NH 3UHVV WKH 1H W FRPPDQG NH WR VFUROO WKURXJK WKH OLVW RI DYDLODEOH IHDWXUHV XQWLO WKH GHVLUHG IHDWXUH LV GLVSOD HG 3UHVV WKH 3UHYLRXV FRPPDQG NH WR UHWXUQ WR SUHYLRXV IHDWXUHV 3UHV...

Page 9: ...LQIRUPDWLRQ End a Call R RQH RI WKH IROORZLQJ z 7R HQG D KDQGVIUHH FDOO SUHVV WKH DQGVIUHH NH z 7R HQG D KDQGVHW FDOO UHSODFH WKH KDQGVHW Hold To place a call on Hold z 3UHVV ROG I WKH FDOO SODFHG RQ KROG KDV D 66 RU 1 NH LWV LFRQ IODVKHV ZLWK KHOG FDGHQFH I WKH FDOO KDV QR DVVRFLDWHG NH LW LV KHOG XQGHU WKH 3ULPH LQH FRPPDQG NH To retrieve a held call z KLOVW RXU H WHQVLRQ LV IUHH SUHVV WKH ROG N...

Page 10: ...FDOO SULYDF XVLQJ LW VWRSV WKH FRPSOHWH WHOHSKRQH QXPEHU IURP DSSHDULQJ LQ WKH FDOO UHFRUGV 1RWH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI DFFRXQW FRGHV PROGRAMMING 3URJUDP DQ 2817 2 NH DQG 86 9 2 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ 1RWH Q 2817 2 NH FDQ EH SURJUDPPHG ZLWKRXW LQFOXGLQJ D VSHFLILF DFFRXQW FRGH Allocating an Account Code to an Outgoing Call If you have an ACCOUNT CODE key programme...

Page 11: ... ZLWK DQRWKHU SDUW SUHVV WKH 86 9 2 NH LDO WKH FFRXQW RGH IHDWXUH DFFHVV FRGH LDO WKH UHTXLUHG DFFRXQW FRGH 3UHVV WKH 86 9 2 NH DJDLQ 7KH FDOOHU LV UH FRQQHFWHG DQG WKH FDOO DVVLJQHG ZLWK WKH QHZ DFFRXQW FRGH Alarm Calls RX FDQ VHW XS DQ DODUP ZDNH XS RU UHPLQGHU FDOO WR ULQJ DW RXU H WHQVLRQ DW D VSHFLILHG WLPH RX PXVW DQVZHU D ULQJLQJ DODUP FDOO EHIRUH RX FDQ FRQWLQXH ZLWK DQ RWKHU RSHUDWLRQ DW ...

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Page 13: ...DQ FRQWLQXH WKH FDOO KDQGVIUHH RU XVH WKH KDQGVHW RX FDQ DXWRPDWLFDOO DQVZHU FDOOV IURP D VSHFLILF H WHQVLRQ RU IURP DOO H WHQVLRQV RQ WKH V VWHP 5HIHU WR DQGVIUHH 2SHUDWLRQ IRU LQIRUPDWLRQ RQ XVLQJ RXU H WHQVLRQ KDQGVIUHH 1RWHV XWR QVZHU FDQ RQO EH HQDEOHG WR DQVZHU LQFRPLQJ LQWHUQDO FDOOV RX VKRXOG GH DFWLYDWH XWRPDWLF QVZHU ZKHQ RX OHDYH RXU GHVN PROGRAMMING 3URJUDP DQ XWR QVZHU NH DV GHVFULEHG...

Page 14: ...VW LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO PDNH DQRWKHU FDOO 7KH FDOOHU SODFHG RQ KROG KHDUV VLOHQFH WRQH RU PXVLF RQ KROG RX KHDU GLDO WRQH To return to the call placed on hold z 3UHVV WKH DQFHO NH To transfer the held party to the newly called party z KLOVW LQ FRQYHUVDWLRQ ZLWK WKH QHZO FDOOHG SDUW UHSODFH RXU KDQGVHW RU SUHVV DQGVIUHH Incoming Calls To place the current call on Automatic Hold ...

Page 15: ...DQG 86 9 2 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION 1RWH RX PXVW KDYH D SUH SURJUDPPHG 6 877 NH DQG 86 9 2 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH Whilst in conversation with an established external call 3UHVV WKH 86 9 2 EXWWRQ WR SODFH WKH HVWDEOLVKHG FDOO RQ KROG 5HSODFH WKH KDQGVHW WR IUHH RXU SULPH OLQH NH QRW QHFHVVDU LI RX DUH XVLQJ WKH KDQGVIUHH RSWLRQ LIW WKH KDQGVHW DQG ...

Page 16: ...ternatively LDO WKH DOO 3DUN 3LFN XS IHDWXUH DFFHVV FRGH LDO WKH WZR GLJLW OLQH QXPEHU IRU H DPSOH RX DUH QRZ FRQQHFWHG WR WKH SDUNHG FDOO Call Park Pick up 7KLV IHDWXUH DOORZV RX WR SLFN XS DQ H WHUQDO FDOO KHOG RQ D VSHFLILF OLQH E DQRWKHU H WHQVLRQ XVHU E GLDOOLQJ WKH DOO 3DUN 3LFN XS IHDWXUH DFFHVV FRGH IROORZHG E WKH OLQH QXPEHU Q H WHQVLRQ XVHU EURDGFDVWV D PHVVDJH LQIRUPLQJ RX WKDW RX KDYH ...

Page 17: ...Q KROG DW RXU H WHQVLRQ 7 5 1 7KH FDOO WKDW RX WUDQVIHUUHG WR D VSHFLILF H WHQVLRQ KDV UHWXUQHG WR RXU H WHQVLRQ EHFDXVH WKH FDOOHG H WHQVLRQ GLG QRW DQVZHU 7 5 1 1 7KH H WHQVLRQ QXPEHU RX GLDOHG LV ULQJLQJ 7 63 1 RX DUH FXUUHQWO VSHDNLQJ WR WKH GLVSOD HG H WHQVLRQ 5283 5 1 1 7KH H WHQVLRQ JURXS QXPEHU RX GLDOHG LV ULQJLQJ 1 16 5 RX KDYH DQVZHUHG D FDOO RQ WKH VSHFLILHG OLQH 5 9 7 7KH FDOO RQ OLQH...

Page 18: ... H WHQVLRQ WKH LFRQ DVVRFLDWHG ZLWK WKH 6 25 NH IODVKHV DQG RXU VFUHHQ WHPSRUDULO GLVSOD V ZKR WKH FDOO ZDV RULJLQDOO LQWHQGHG IRU 3UHVV WKH 6 25 NH WR DQVZHU WKH FDOO ZLWK WKH DSSURSULDWH JUHHWLQJ I D QXPEHU RI H WHQVLRQ XVHUV UHJXODUO GLYHUW WKHLU FDOOV WR RX RX FDQ VHW XS D 6 25 NH IRU HDFK H WHQVLRQ I RXU H WHQVLRQ LV VHW XS IRU 0DQDJHU 6HFUHWDU RSHUDWLRQ DQG RX KDYH D 6 25 NH SURJUDPPHG WKH L...

Page 19: ... UHYHUWHG FDOO 1RWH RXU GPLQLVWUDWRU FDQ VHW XS WKH V VWHP VR WKDW D VLQJOH GLJLW FDQ EH XVHG WR SLFN XS WKH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV OPERATION To answer a call that is ringing at another extension R RQH RI WKH IROORZLQJ z I SURJUDPPHG SUHVV WKH IODVKLQJ 66 NH z LDO WKH LUHFWHG DOO 3LFN XS IHDWXUH DFFHVV FRGH ...

Page 20: ...DOO RXU DGPLQLVWUDWRU FDQ WHOO RX ZKDW WKH QXPEHU LV RQ RXU V VWHP PROGRAMMING 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH 3UHVV WKH 6HOHFW FRPPDQG NH ZKHQ 9 57 LV GLVSOD HG 3UHVV 1H W UHSHDWHGO XQWLO WKH W SH RI FDOO IRUZDUGLQJ RX UHTXLUH LV GLVSOD HG 3UHVV 6HOHFW RU LYHUW OO 6 RU 1R QVZHU XV 1 SUHVV 1H W UHSHDWHGO WR VHW XS GLYHUW RI DOO FDOOV LQWHUQDO FDOOV RU H WHUQDO FDOOV DQG WKHQ SUHVV 6HOHFW ...

Page 21: ...ULQJ QVZHU WKH FDOO E SUHVVLQJ WKH IODVKLQJ TXLFN NH KHQ R 1RW LVWXUE LV DFWLYH DW RXU H WHQVLRQ RX KHDU LQWHUUXSWHG GLDO WRQH DQG LI SURJUDPPHG DQ LFRQ GLVSOD V QH W WR RXU 2 127 6785 NH KHQ WKLV IHDWXUH LV DFWLYH RXU H WHQVLRQ DOVR LJQRUHV DQ SDJLQJ FDOOV PROGRAMMING 3URJUDP WKH 2 127 6785 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION To activate Do Not Disturb z 3UHVV WKH 2 127 6785 NH RU...

Page 22: ...RQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV WKH 86 9 2 NH 7KH FXUUHQW FDOO LV SODFHG RQ KROG DQG WKH FDOOHU KHDUV VLOHQFH WRQH RU PXVLF RQ KROG 7KH LFRQ DVVRFLDWHG ZLWK WKH 86 9 2 NH IODVKHV ZLWK KHOG FDGHQFH To retrieve a call from hold z 3UHVV WKH 86 9 2 RX DUH UH FRQQHFWHG WR WKH KHOG SDUW Using Exclusive Hold if you do HAVE dedicated DSS BLF or LINE keys To place a call on hold to make an enqui...

Page 23: ...ted EXTENSION PAGING key LIW RXU KDQGVHW RU SUHVV RXU 3ULPH LQH NH 3UHVV WKH 7 16 21 3 1 NH RX KHDU D VKRUW EXUVW RI WRQH 0DNH WKH DQQRXQFHPHQW 5HSODFH RXU KDQGVHW RXU 7 16 21 3 1 NH H WLQJXLVKHV To broadcast a message to an extension or extension group if you do NOT have a dedicated EXTENSION PAGING key LIW RXU KDQGVHW RU SUHVV RXU 3ULPH LQH NH 3UHVV WKH 7 16 21 3 1 NH RU GLDO WKH 7 16 21 3 1 IHD...

Page 24: ... RXU H WHQVLRQ DQG RXU H WHQVLRQ LV EXV KHQ DOO DLWLQJ WRQH LV KHDUG RX FDQ OHDYH WKH LQFRPLQJ FDOO XQDQVZHUHG XQWLO RX KDYH ILQLVKHG WKH FXUUHQW FDOO RU SODFH WKH FXUUHQW FDOO RQ KROG DQG DQVZHU WKH QHZ FDOO OPERATION To enable Call Waiting tone LDO WKH DOO DLWLQJ WRQH IHDWXUH DFFHVV FRGH 3UHVV To disable Call Waiting tone LDO WKH DOO DLWLQJ WRQH IHDWXUH DFFHVV FRGH 3UHVV ...

Page 25: ... RXU GPLQLVWUDWRU LI RX UHTXLUH WKLV IHDWXUH QYRNLQJ WHUQDO LYHUW FDQFHOV DQ DFWLYH LQWHUQDO GLYHUVLRQ DQG YLFH YHUVD RX FDQQRW VWRUH WKH WDUJHW H WHUQDO QXPEHU XQGHU D SHUVRQDO NH SURJUDPPHG ZLWK WKH WHUQDO LYHUW IHDWXUH PROGRAMMING 3URJUDP D 7 51 9 57 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION 1RWHV I RX DFWLYDWH GLYHUWLQJ XVLQJ 6 77 1 6 DQG GLYHUWLQJ LV DFWLYH YLD D SURJUDPPHG NH WKH F...

Page 26: ...LYH 3UHVV 6 77 1 6 KHQ RX OLIW RXU KDQGVHW RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW RX DUH GLYHUWLQJ RXU FDOOV Diverting your calls using a programmed key To divert all your calls to an external destination using the EXTERNAL DIVERT key 3UHVV WKH 7 51 9 57 NH LDO WKH H WHUQDO QXPEHU LQFOXGLQJ WKH OLQH DFFHVV QXPEHU RX ZLVK WR GLYHUW RXU FDOOV WR DQG WKH SUHVV 7KH LFRQ IRU WKH DVVRFLDWHG 7 51 ...

Page 27: ...H 3UHVV WKH 1H W FRPPDQG NH XQWLO 5 027 6 LV GLVSOD HG 5 LV GLVSOD HG ZLWK WKH H WHUQDO QXPEHU DQG DQ DVWHULVN 3UHVV WKH KDQJH FRPPDQG NH 3UHVV WKH 7XUQ 2II FRPPDQG NH 5 LV GLVSOD HG ZLWK WKH WDUJHW H WHUQDO QXPEHU 7KH DVWHULVN KDV EHHQ UHPRYHG 3UHVV 6 77 1 6 To cancel External Diverting using the feature key or access code z 3UHVV WKH 7 51 9 57 NH RU GLDO WKH DQFHO LYHUW IHDWXUH DFFHVV FRGH ...

Page 28: ...DPPHG 2 2 0 NH WKH FXUUHQW GLYHUVLRQ LV RYHUULGGHQ DQG YLFH YHUVD Setting up Follow Me using the SETTINGS key To allow your calls to follow you to another extension using SETTINGS 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH WR VFUROO GRZQ WKH OLVW XQWLO 9 57 LV GLVSOD HG 3UHVV WKH 6HOHFW FRPPDQG NH WR VHOHFW WKH IHDWXUH 3UHVV WKH 1H W FRPPDQG NH XQWLO 2 2 0 LV GLVSOD HG I SURJUDPPHG 2 2 0 LV GLVSOD H...

Page 29: ...sion number programmed URP RXU H WHQVLRQ SUHVV WKH 2 2 0 NH LDO WKH H WHQVLRQ QXPEHU RU SUHVV D 66 NH ZKHUH RX ZLVK WR GLYHUW RXU FDOOV KHQ RX OLIW RXU KDQGVHW RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW RXU FDOOV DUH EHLQJ GLYHUWHG Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code URP RXU H WHQVLRQ ...

Page 30: ... WDUJHW H WHQVLRQ QXPEHU DQG DQ DVWHULVN 3UHVV WKH KDQJH FRPPDQG NH 3UHVV WKH 7XUQ 2II FRPPDQG NH 2 2 0 LV GLVSOD HG ZLWK WKH WDUJHW H WHQVLRQ QXPEHU 7KH DVWHULVN KDV EHHQ UHPRYHG 3UHVV 6 77 1 6 To cancel from your usual extension using the FOLLOW ME key z 3UHVV WKH 2 2 0 NH To cancel from your usual extension using the Cancel Divert feature access code LIW RXU KDQGVHW RU SUHVV RXU 3ULPH LQH NH RX...

Page 31: ...WKH DERYH VWHSV DQG RXU FDOOV ZLOO IROORZ RX Cancelling from the remote extension To cancel from the remote extension LDO WKH DQFHO ROORZ 0H IHDWXUH DFFHVV FRGH LDO RXU XVXDO H WHQVLRQ QXPEHU Cancelling from your usual extension To cancel from your usual extension using SETTINGS 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH UHSHDWHGO WR VFUROO GRZQ WKH OLVW XQWLO 9 57 LV GLVSOD HG 3UHVV WKH 6HOHFW FRPP...

Page 32: ...JOH GLJLW FDQ EH XVHG WR SLFN XS WKH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV PROGRAMMING 3URJUDP D 5283 3 83 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION To answer a call that is ringing at another extension in your pick up group LIW RXU KDQGVHW RU SUHVV RXU 3ULPH LQH NH 3UHVV WKH 5283 3 83 NH RU GLDO WKH VLQJOH GLJLW...

Page 33: ...e handsfree operation to make calls 3UHVV RXU 3ULPH LQH NH RU SUHVV D 66 NH RU 1 NH RU GLDO WKH H WHUQDO RU LQWHUQDO QXPEHU RPPXQLFDWH E XVLQJ WKH PLFURSKRQH DQG ORXGVSHDNHU 3UHVV DQGVIUHH WR WHUPLQDWH WKH FDOO To use handsfree operation to answer calls 3UHVV WKH IODVKLQJ 66 NH RU 1 NH RU SUHVV RXU 3ULPH LQH NH RU DQGVIUHH RPPXQLFDWH E XVLQJ WKH PLFURSKRQH DQG ORXGVSHDNHU 3UHVV DQGVIUHH WR WHUPLQD...

Page 34: ...WR WKH GHGLFDWHG KHDGVHW MDFN RQ WKH EDFN RQ WKH SKRQH 7KH KDQGVHW PXVW EH OHIW RQ KRRN ZKLOVW WKH KHDGVHW LV LQ XVH OPERATION To answer a call z 3UHVV WKH 66 RU 1 NH DVVRFLDWHG ZLWK WKH IODVKLQJ LFRQ RU SUHVV RXU 3ULPH LQH NH RU WKH DQGVIUHH NH To end a call z 3UHVV DQFHO RU DQGVIUHH Immediate Divert LWK WKLV IHDWXUH D VLQJOH NH SUHVV ZLOO GLYHUW DOO FDOOV FXUUHQWO ULQJLQJ DW RXU H WHQVLRQ WR DQR...

Page 35: ...2 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION 1RWH RX PXVW KDYH D SUH SURJUDPPHG 86 9 2 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH Intruding on an Established Conversation You attempt to call extension A but A is in conversation with party B and you hear busy tone z 3UHVV WKH 1758 NH RU GLDO WKH VLQJOH GLJLW QWUXGH FRGH 3DUWLHV DQG KHDU D VKRUW ZDUQLQJ WRQH EHIRUH RX DUH FRQQHFWHG XULQ...

Page 36: ...ore using the Intrude feature z 3UHVV WKH 86 9 2 NH RU SUHVV WKH IODVKLQJ 1 RU 66 NH 3DUWLHV DQG DUH UHFRQQHFWHG LQ D QRUPDO WZR SDUW FRQYHUVDWLRQ RX DUH UHFRQQHFWHG WR WKH KHOG FDOOHU If a flashing key indicates that a call is incoming to your extension z 3UHVV WKH IODVKLQJ 1 RU 66 NH 3DUWLHV DQG DUH UHFRQQHFWHG LQ D QRUPDO WZR SDUW FRQYHUVDWLRQ RX DUH FRQQHFWHG WR WKH LQFRPLQJ FDOO Last Call Dur...

Page 37: ...OO 7KH RSWLRQV DYDLODEOH WR RX DUH z LDO WR FDOO WKH GLVSOD HG HQWU z DWH 7LPH GLVSOD V WKH GDWH DQG WLPH RI WKH FDOO DQG KRZ PDQ WLPHV WKDW QXPEHU KDV FDOOHG z GLW WR HGLW WKH FXUUHQWO GLVSOD HG HQWU z HOHWH WR GHOHWH FXUUHQWO GLVSOD HG HQWU z LW UHWXUQV RX WR WKH SUHYLRXV PHQX 1RWH 2QO FDOOV ZLWK DOOLQJ LQH LQIRUPDWLRQ DSSHDU LQ WKH LVW RI DOOV OPERATION To display a list of the last ten incomin...

Page 38: ...Q H WHQVLRQ V ORXGVSHDNHU IRU PRUH LQIRUPDWLRQ UHIHU WR WHQVLRQ 3DJLQJ DQG DQGVIUHH 3DJLQJ OPERATION 1RWH RQWDFW RXU GPLQLVWUDWRU WR FKHFN WKDW RXU H WHQVLRQ KDV WKH FRUUHFW SHUPLVVLRQV WR PDNH DQ DQQRXQFHPHQW To make an announcement via the loudspeaker system LIW RXU KDQGVHW RU SUHVV RXU 3ULPH LQH NH QWHU WKH RXGVSHDNHU 3DJLQJ H WHQVLRQ QXPEHU RU SUHVV WKH RXGVSHDNHU 3DJLQJ 66 NH 0DNH WKH DQQRXQF...

Page 39: ...U 2SHUDWLRQ FDQ RQO EH VHW XS IURP DQ GPLQLVWUDWRU WHQVLRQ RQWDFW RXU GPLQLVWUDWRU LI RX UHTXLUH WKLV IHDWXUH PROGRAMMING 3URJUDP DQ 6 17 35 6 17 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ 3URJUDP D 6 25 NH DV GHVFULEHG XQGHU DOOV RU OPERATION If you are a Manager and wish to divert your calls to your Secretary s extension z 3UHVV WKH 6 17 35 6 17 NH Q LFRQ GLVSOD V QH W WR WKH 6 17 35 6 17 NH LQGL...

Page 40: ...66 NH ZLWKRXW LQFOXGLQJ DQ H WHQVLRQ QXPEHU 3URJUDP D 1 0 66 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy z KLOVW OLVWHQLQJ WR ULQJLQJ RU EXV WRQH SUHVV 0HVVDJH To leave a message waiting indication at an extension without calling the extension KLOVW RXU H WHQVLR...

Page 41: ...r 3UHVV WKH 1 0 66 NH LDO WKH H WHQVLRQ QXPEHU RI WKH FDOOHG H WHQVLRQ RU SUHVV WKH UHOHYDQW 66 NH To cancel a Message Waiting indication using a CANCEL MESSAGE key which holds an extension number z 3UHVV WKH 1 0 66 NH To cancel a Message Waiting indication using the Cancel Message feature access code LDO WKH DQFHO 0HVVDJH IHDWXUH DFFHVV FRGH LDO WKH H WHQVLRQ QXPEHU RI WKH FDOOHG H WHQVLRQ RU SUH...

Page 42: ...QGLQJ WR WKH PHVVDJH WKDW RX ZLVK WR OHDYH 3UHVV WKH 7XUQ RQ FRPPDQG NH WR VHOHFW WKH PHVVDJH 0 66 7851 21 LV GLVSOD HG LQGLFDWLQJ WKDW RXU UHTXHVW KDV EHHQ VXFFHVVIXO WKHQ WKH VHOHFWHG PHVVDJH LV GLVSOD HG RQ RXU H WHQVLRQ To turn Messaging off 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH UHSHDWHGO XQWLO 9 625 0 66 6 LV GLVSOD HG 3UHVV WKH 6HOHFW FRPPDQG NH 3UHVV WKH NH SDG NH FRUUHVSRQGLQJ WR WKH PH...

Page 43: ... monitor whether the system is in Day or Night Service mode z KHQ WKH V VWHP PRYHV LQWR 1LJKW 6HUYLFH RU PRGH DQ LFRQ GLVSOD V QH W WR WKH 1 7 6 59 RU 1 7 6 59 NH DORQJ ZLWK IROORZLQJ PHVVDJH 1 7 6 59 ZKHUH LQGLFDWHV WKH 1LJKW 6HUYLFH PRGH MF Multi Frequency Tone Dialling I RXU V VWHP KDV ORRS GLVFRQQHFW VLJQDOOLQJ RX FDQ VWLOO DFFHVV VHUYLFHV WKDW UHTXLUH WKH XVH RI GXDO WRQH PXOWL IUHTXHQF WRQHV...

Page 44: ...KH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV PROGRAMMING 3URJUDP D 1 7 6 59 3 83 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION To answer a call that is ringing at another extension in your Night Service Pick up group z 3UHVV WKH 1 7 6 59 3 83 NH RU GLDO WKH DOO 3LFN XS VLQJOH GLJLW DFFHVV FRGH V VWHP GHIDXOW RU GLDO WKH ...

Page 45: ...H 3URJUDPPLQJ OPERATION To lock your extension KLOVW RXU H WHQVLRQ LV IUHH SUHVV WKH 3 1 2 NH RU GLDO WKH 3 1 RGH IHDWXUH DFFHVV FRGH LDO RXU 3 1 FRGH I RX KDYH D 3 1 2 NH SURJUDPPHG DQ LFRQ GLVSOD V QH W WR LW LQGLFDWLQJ WKDW WKH H WHQVLRQ LV ORFNHG 5HSODFH RXU KDQGVHW To unlock your extension KLOVW RXU H WHQVLRQ LV IUHH SUHVV WKH 3 1 2 NH RU GLDO WKH 3LQ RGH IHDWXUH DFFHVV FRGH LDO RXU 3 1 FRGH ...

Page 46: ...QJ NH DVVRFLDWHG ZLWK WKH FDOO WR DQVZHU LW Recall on Lines KLOVW LQ FRQYHUVDWLRQ ZLWK D FDOOHG SDUW DW D UHPRWH VLWH RX FDQ PDNH DQ HQTXLU FDOO WR DQRWKHU SDUW RQ WKH UHPRWH VLWH WKURXJK WKH VDPH OLQH PROGRAMMING 3URJUDP D 5 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION KLOVW LQ FRQYHUVDWLRQ ZLWK WKH ILUVW FDOOHG SDUW DW WKH UHPRWH VLWH 3UHVV WKH 5 NH WR SODFH WKH FDOO RQ KROG RU SUHVV WKH ...

Page 47: ... NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION 1RWH RX PXVW KDYH D SUH SURJUDPPHG 5 3 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH To store the last externally dialled number 3UHVV WKH 5 3 NH LDO WKH GLJLW FRUUHVSRQGLQJ ZLWK WKH SRVLWLRQ WKDW RX ZLVK WR VWRUH WKH QXPEHU QXPEHU LV WKH ILUVW DQG LV WKH ODVW 8VLQJ WKH NH DOVR SODFHV WKH QXPEHU LQ WKH ILUVW SRVLWLRQ RX KHDU GLDO WRQH ZKHQ WKH ...

Page 48: ...KLV IHDWXUH VKRXOG EH UHDG LQ FRQMXQFWLRQ ZLWK 5HYHUWHG DOOV PROGRAMMING 1RWH RX PXVW KDYH D SUH SURJUDPPHG 5 67 6 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH 3URJUDP D 5 67 6 NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION To re establish a returned call without speaking to the caller z 3UHVV WKH 5 67 6 NH 7KH 5 67 6 NH LFRQ GLVSOD V To speak to the caller of the returned call and re estab...

Page 49: ...ne becomes available RXU H WHQVLRQ ULQJV DQG WKH LFRQ QH W WR WKH NH LI SURJUDPPHG DQG RXU 3ULPH LQH NH IODVK PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD HG 7 5 1 LIW RXU KDQGVHW WR WDNH WKH FDOO RU SUHVV WKH 3ULPH LQH NH I RX KDG SODFHG WKH ULQJEDFN RQ DQ H WHQVLRQ RX KHDU ULQJLQJ WRQH LI SODFHG RQ D OLQH RX KHDU GLDO WRQH 1RWH I RX GR QRW UHVSRQG WR WKH ULQJEDFN ZLWKLQ VHFRQGV RU RX REWDLQ DFFHVV...

Page 50: ...ZLWFKLQJ RXU H WHQVLRQ V 5LQJHU RQ DQG RII Selective Ringer OO LQFRPLQJ H WHUQDO FDOOV WKDW DUULYH DW RXU H WHQVLRQ XQGHU SURJUDPPHG SHUVRQDO NH V ULQJ WR LQGLFDWH WKH DUULYDO RI WKH FDOO 7KLV IHDWXUH DOORZV RX WR VHOHFW ZKLFK NH V SURJUDPPHG IRU LQFRPLQJ H WHUQDO FDOOV GR QRW ULQJ DW RXU H WHQVLRQ KHQ WKLV IHDWXUH LV DFWLYH H WHUQDO FDOOV LQFRPLQJ RQ WKH VHOHFWHG TXLFN NH V GR QRW ULQJ KRZHYHU WK...

Page 51: ...ey To divert all your calls to another extension or extension group using the SETTINGS key 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH W WKH 9 57 SURPSW SUHVV WKH 6HOHFW FRPPDQG NH W WKH 6 SURPSW SUHVV WKH 6HOHFW FRPPDQG NH 3UHVV WKH 1H W FRPPDQG NH XQWLO WKH W SH RI FDOOV DOO LQWHUQDO RU H WHUQDO RX ZDQW WR GLYHUW LV GLVSOD HG 3UHVV WKH 6HOHFW FRPPDQG NH I D QXPEHU LV GLVSOD HG SUHIL HG ZLWK DQ DVWH...

Page 52: ...HQVLRQ JURXS WR GLYHUW H WHUQDO FDOOV DOZD V WR DQ H WHQVLRQ WR GLYHUW H WHUQDO FDOOV DOZD V WR DQ H WHQVLRQ JURXS WR GLYHUW H WHUQDO FDOOV RQ QR DQVZHU RU EXV WR DQ H WHQVLRQ WR GLYHUW H WHUQDO FDOOV RQ QR DQVZHU RU EXV WR DQ H WHQVLRQ JURXS LDO DQ H WHQVLRQ RU H WHQVLRQ JURXS QXPEHU RU SUHVV D 66 RU 7 16 21 5283 TXLFN NH KHQ RX OLIW RXU KDQGVHW RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWLQJ WKDW RX DU...

Page 53: ... I WKH FDOO ZDV SODFHG RQ KROG XVLQJ ROG DQG WKHUH LV QR DVVRFLDWHG NH WKH FDOO LV KHOG XQGHU WKH 3ULPH LQH NH DQG LWV LFRQ IODVKHV ZLWK KHOG FDGHQFH RX KHDU GLDO WRQH To retrieve a held call z KLOVW RXU H WHQVLRQ LV IUHH SUHVV WKH 3ULPH LQH NH RU LI WKH FDOO KDV DQ DVVRFLDWHG 66 RU 1 NH SUHVV WKLV NH RX DUH UH FRQQHFWHG WR WKH KHOG SDUW System Speed Call Numbers 0LWHO 1HWZRUNV 3 SURYLGHV D VSHHG ...

Page 54: ... WKH 7UDQV RQI FRPPDQG NH OO WKUHH SDUWLHV DUH FRQQHFWHG To leave a three party conference call z 5HSODFH RXU KDQGVHW 7KH RWKHU SDUWLHV LQ WKH FRQIHUHQFH UHPDLQ FRQQHFWHG To hold a private conversation with one party during in a three party conference 1RWH 7KLV LV RQO DYDLODEOH WR WKH RULJLQDWRU RI WKH FRQIHUHQFH FDOO z 3UHVV 7UDQV RQI RU SUHVV WKH DVVRFLDWHG 66 NH LI SURJUDPPHG RX DUH FRQQHFWHG W...

Page 55: ...WRPHU DUH KHUHE ZDUQHG WR FKHFN ORFDO ODZV WR HQVXUH WKDW WKH XVH RI WKLV IHDWXUH GRHV QRW FRQWUDYHQH DQ VXFK UXOHV UHJXODWLRQV DQG RU VWDWXWHV KHQ RX GHWHFW WKDW D FDOO EHWZHHQ WZR SDUWLHV KDV EHHQ LQ SURJUHVV IRU D FRQVLGHUDEOH WLPH SUHVVLQJ WKH 7 51 67 1 NH DOORZV RX WR GHWHUPLQH LI FRQYHUVDWLRQ LV WDNLQJ SODFH RU LI WKH OLQH KDV KXQJ 7KH RULJLQDO SDUWLHV LQ WKH FRQYHUVDWLRQ DUH QRW DZDUH RI WK...

Page 56: ...QXPEHU OPERATION To set up a Remote Alarm Call if you have a REMOTE ALARM key set up with an extension number 3UHVV WKH 5 027 50 NH QWHU WKH UHTXLUHG WLPH XVLQJ WKH KRXU FORFN 3UHVV WKH 6HW FRPPDQG NH 3UHVV WKH 5 027 50 NH DJDLQ To set up a Remote Alarm Call if your REMOTE ALARM key does NOT have an extension number stored 3UHVV WKH 5 027 50 NH QWHU WKH WDUJHW H WHQVLRQ QXPEHU QWHU WKH UHTXLUHG WL...

Page 57: ...RSHUDWLQJ LQFRPLQJ FDOOV FDQ EH SLFNHG XS E DQ H WHQVLRQ XVHU LQ WKH JURXS 5HIHU WR 1LJKW 6HUYLFH 3LFN XS PROGRAMMING 3URJUDP D 1 7 6 59 RU NH DV GHVFULEHG XQGHU 4XLFN H 3URJUDPPLQJ OPERATION To invoke Night Service 1 or 2 mode z 3UHVV WKH 1 7 6 59 RU 1 7 6 59 NH OO FDOOV DUH GLUHFWHG WR WKH VHOHFWHG H WHQVLRQV DW WKH WLPHV VSHFLILHG GXULQJ SURJUDPPLQJ 7KH FRUUHVSRQGLQJ 1 7 6 59 NH LFRQ GLVSOD V D...

Page 58: ... LVW IHDWXUH Controlling the System Directory RU HDFK OHWWHU LQ WKH QDPH SUHVV WKH DSSURSULDWH NH RQ WKH NH SDG XQWLO WKH OHWWHU LV GLVSOD HG IRU H DPSOH LI WKH OHWWHU LV UHTXLUHG SUHVV WKH GLJLW WKUHH WLPHV I WKH QH W OHWWHU LQ D QDPH LV RQ WKH VDPH NH DV WKH SUHYLRXV OHWWHU SUHVV WKH XS RU GRZQ DUURZ NH V EHIRUH SURFHHGLQJ I UHTXLUHG XVH WKH ULJKW DUURZ NH WR DGG D VSDFH EHWZHHQ WKH ILUVW DQG OD...

Page 59: ... GLVSOD HG QXPEHU Deleting an Entry To delete an entry in the System Directory 3UHVV 6 77 1 6 3 21 22 LV GLVSOD HG 3UHVV WKH 6HOHFW FRPPDQG NH 3UHVV WKH 1H W FRPPDQG NH XQWLO 0 1 675 725 LV GLVSOD HG 3UHVV WKH 6HOHFW FRPPDQG NH QWHU WKH QDPH RI WKH GHVLUHG SDUW XVLQJ WKH NH SDG NH V RU WKH DUURZ NH V WR VFUROO WKURXJK WKH OLVW RI HQWULHV 3UHVV WKH 2SWV FRPPDQG NH UHSHDWHGO XQWLO HOHWH LV GLVSOD HG...

Page 60: ...LVSOD HG RQ WKH V VWHP V H WHQVLRQV FDQ EH PRGLILHG IURP DQ GPLQLVWUDWRU WHQVLRQ DV GHVFULEHG EHORZ RU YLD GPLQLVWUDWRU SURJUDPPLQJ 7KH WLPH IRUPDW RU KRXU FDQ DOVR EH VHW XVLQJ WKH GPLQLVWUDWRU WHQVLRQ RU WKH 6 VWHP 7RRO EXW QRW WKH URXS GPLQLVWUDWLRQ 7RRO OPERATION To set the time format 3UHVV 6 77 1 6 3UHVV WKH 1H W FRPPDQG NH UHSHDWHGO XQWLO 2 02 LV GLVSOD HG 6HOHFW RU KRXU 3UHVV 6 77 1 6 WR H...

Page 61: ... DUURZ NH To add or delete a directory entry z 8VH WKH HVNWRS 7RRO WR DGG RU GHOHWH HQWULHV LQ RXU 3HUVRQDO LUHFWRU Call Logs DOO RJV WUDFNV XS WR RI RXU LQFRPLQJ RXWJRLQJ DQG PLVVHG FDOOV W SURYLGHV WKH QDPH RI HDFK FDOOHG RU FDOOLQJ SDUW WKH GDWH DQG WLPH RI WKH FDOO WKH SKRQH QXPEHU FDOO GXUDWLRQ DQG WKH QXPEHU RI FDOOV WR RU IURP WKDW SDUWLFXODU SDUW To access Call Logs z 3UHVV 2 6 To delete a...

Page 62: ...FHVV WR D OLVW RI 85 V L H QWHUQHW DGGUHVVHV RX XVH WKH HVNWRS 7RRO WR SURJUDP WKH 85 V RX ZDQW WR DFFHVV To access Bookmarks z 3UHVV 22 0 5 6 1RWH RX FDQQRW PDNH FDOOV ZKLOVW RX DUH XVLQJ RRNPDUNV To view a web page FFHVV RRNPDUNV Q WKH RRNPDUNV PDLQ VFUHHQ SUHVV WKH TXLFN NH DVVRFLDWHG ZLWK WKH ZHE SDJH RX ZDQW WR YLHZ 1RWH 8VH WKH HVNWRS 7RRO WR SURJUDP SHUVRQDO 85 V WKDW ZLOO EH DFFHVVHG E SUH...

Page 63: ... VHOHFW WKH 3 V FDOOHU LGHQWLILFDWLRQ IHDWXUH 7KH U 0RGXOH V 7HOHSKRQ HDWXUHV QWHJUDWLRQ 7 DSSOLFDWLRQ JLYHV RXU 3 DFFHVV WR WKH WHOHSKRQ IHDWXUHV DYDLODEOH RQ WKH 3 SSOLDQFH 7KURXJK WKLV DSSOLFDWLRQ RX FDQ FUHDWH VRIW EXWWRQV RQ RXU 3 WKDW ZKHQ DFWLYDWHG HPXODWH WKH EXWWRQV RQ RXU 3 SSOLDQFH RU PRUH LQIRUPDWLRQ RQ XVLQJ WKH U 0RGXOH DQG 3 UHIHU WR WKH 0LWHO 1HWZRUNV U 0RGXOH WHFKQLFDO GRFXPHQWDWL...

Page 64: ...U DQG SDVVFRGH 3UHVV WKH RJLQ FRPPDQG NH RU 2 To exit your mailbox 3UHVV WKH 0RUH KRLFHV FRPPDQG NH 3UHVV WKH RJ 2XW FRPPDQG NH To access your mailbox whilst on a call z 3XW WKH FDOO RQ ROG DQG WKHQ SUHVV 92 0 To exit the Visual Voice Mail application to make or answer a call z 3UHVV 3 21 9 About the Voice Mail main screen 7KH 9RLFH 0DLO PDLQ VFUHHQ FRQWDLQV D FKURQRORJLFDO OLVW RI WKH YRLFH PHVVD...

Page 65: ...ages FFHVV RXU PDLOER 8VH WKH 1DYLJDWLRQ NH V WR VHOHFW WKH PHVVDJH WKDW RX ZDQW WR SOD 3UHVV WKH 3OD 0HVVDJH FRPPDQG NH Whilst listening to a Message you can press After listening to a message you can press WR VNLS WR WKH HQG RI PHVVDJH WR IDVW IRUZDUG ILYH VHFRQGV WR UHZLQG ILYH VHFRQGV JR WR WKH EHJLQQLQJ RI PHVVDJH 3OD 0HVVDJH WR SOD WKH PHVVDJH DJDLQ LDO 6HQGHU WR FDOO WKH PHVVDJH VHQGHU KHQ ...

Page 66: ...G RXU PHVVDJH VHH 5HFRUGLQJ 2SWLRQV EHORZ QWHU RQH RU PRUH UHFLSLHQWV VHH GGUHVVLQJ 2SWLRQV EHORZ 6SHFLI HOLYHU RSWLRQV LI UHTXLUHG VHH HOLYHU 2SWLRQV EHORZ 3UHVV WKH 6HQG FRPPDQG NH WR VHQG WKH PHVVDJH Recording Options 7KH IROORZLQJ TXLFN NH V DQG FRPPDQG NH V DUH DYDLODEOH GXULQJ UHFRUGLQJ Delivery Options 3UHVV WKLV NH WR VWDUW UHFRUGLQJ FDQ EH XVHG LQVWHDG RI 5HFRUG 1HZ 0HVVDJH RU 5HFRUG D 5H...

Page 67: ...PDQG NH GG PDLOER HV WR WKH OLVW LQ HLWKHU RI WKH IROORZLQJ ZD V QWHU D PDLOER QXPEHU DQG WKHQ SUHVV WKH GG 0DLOER WR LVWULEXWLRQ LVW FRPPDQG NH 3UHVV WKH GG URP 9RLFH 0DLO LUHFWRU FRPPDQG NH DQG WKHQ VHOHFW WKH XVHU E QDPH 5HSHDW VWHS IRU HDFK PDLOER WKDW RX ZDQW WR DGG WR RXU OLVW 3UHVV WKH RQH FRPPDQG NH 1RWH RX FDQ DOVR XVH WKH HVNWRS 7RRO WR VHW XS RXU SHUVRQDO GLVWULEXWLRQ OLVWV 7R DGGUHVV P...

Page 68: ... DFFHVVLQJ RXU PDLOER ZLOO KHDU WKH SHUPDQHQW JUHHWLQJ SHUPDQHQW JUHHWLQJ FDQQRW EH YHU VSHFLILF EHFDXVH LW LV ZRUGHG WR FRYHU DOO VLWXDWLRQV 7R DGGUHVV VSHFLILF VLWXDWLRQV VXFK DV DEVHQFHV GXH WR WUDYHO RU YDFDWLRQ FUHDWH D WHPSRUDU JUHHWLQJ WKDW ZLOO ODVW IRU RQO D VSHFLILHG QXPEHU RI GD V To change your greetings name or passcode FFHVV RXU PDLOER 3UHVV WKH 0RUH KRLFHV FRPPDQG NH UHSHDWHGO XQWLO...

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Mitel networks 5240, User Manual

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Summary of Contents for networks 5240

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