Mitel MiVoice 6725ip User Manual Download

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Table of Contents

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MiVoice 6725ip Work Smart User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

MiVoice 6725ip Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

To make a call from the Contacts screen on your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

To make a call by searching for a contact from the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . 2

To make a call from Lync on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

View a Contact Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

To view a contact card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Receive a Call or Redirect to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

To receive a call or Redirect a Call to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Change Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

To change your status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

To use call control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

To mute everyone except yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

View Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

To view call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Check Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

To check your voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Manage Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

To place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

To answer a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

To switch between calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

To make a new call and put the active call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

To end a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Escalate a Call to a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

To escalate a call to a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

To transfer a call to someone else . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

To consult someone before transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

To transfer a call to a parking lot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

To transfer a call to a mobile phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Join a Meeting from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

To join a meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Access Phone Settings and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

To access the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

To access the general Help for the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

To access context-sensitive Help for a specific screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Summary of Contents for MiVoice 6725ip

Page 1: ...MiVoice 6725ip Microsoft Lync Phone 41 001368 00 REV04 WORK SMART USER GUIDE ...

Page 2: ... document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is a trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks of their resp...

Page 3: ... Logs 7 To view call logs 7 Check Voice Mail 8 To check your voice mail 8 Manage Multiple Calls 9 To place a call on hold 9 To answer a second call 9 To switch between calls 9 To make a new call and put the active call on hold 10 To end a call 10 Escalate a Call to a Conference Call 10 To escalate a call to a conference call 10 Transfer a Call 11 To transfer a call to someone else 11 To consult so...

Page 4: ...s For more information and technical details about the MiVoice 6725ip phone see the Mitel website at www mitel com product service mivoice 6725 lync phone In this guide you will learn how to use the MiVoice 6725ip to Make a Call View a Contact Card Receive a Call Change Your Status Use Call Controls View Call Logs Check Voice Mail Manage Multiple Calls Escalate a Call to a Conference Call Transfer...

Page 5: ...phone keypad that correspond to the contact s name or phone extension For example to find Tony Smith press 8669 76484 where is the space between the first and last name 2 When you find the contact you want to call select Call TO MAKE A CALL FROM LYNC ON YOUR COMPUTER 1 Open Lync and in the Lync main window click Group and then click the group that the contact is in IMPORTANT THE USB CABLE CONNECTI...

Page 6: ...MiVoice 6725ip Microsoft Lync Phone Work Smart User Guide 3 2 Click the Call button next to the contact that you want to call ...

Page 7: ...u you can see the contact s phone numbers schedule information the phone number of the most recent call and a personal note if the contact has written one TO VIEW A CONTACT CARD 1 From your phone s Home screen select the Contacts icon 2 From the Contact Groups screen select the group your contact is in and then select a contact name 3 When you finish viewing the contact card select Close ...

Page 8: ...determined by your calendar and activity For example when you re in a scheduled meeting or on a call your status shows as Busy If you don t use your computer for a certain period of time as determined by the Status options in Lync your status changes to Away You can also change your status manually This might be handy if for example you and a colleague start an impromptu meeting in your office or ...

Page 9: ... you re unavailable select Away If you want Lync to reset your status based on your calendar and activity select Reset Status USE CALL CONTROLS Use the buttons on the phone to enable and disable the speakerphone or headset adjust the loudspeaker or headset volume or mute the microphone or speaker Note The check mark indicates your current status Notes 1 You can receive audio through the handset lo...

Page 10: ...n active call on the headset press the Headset key TO MUTE EVERYONE EXCEPT YOURSELF When you are in a conference call from the In Call screen select Menu and then select Mute Audience VIEW CALL LOGS The Call Logs screen displays a history of incoming outgoing and missed calls on your phone TO VIEW CALL LOGS 1 From your phone s Home screen select the Call Logs icon ...

Page 11: ...m your phone s Home screen If you have unheard voice mail messages the Voice Mail icon displays a number indicating the number of voice mail messages and a red light comes on at the upper right corner of your phone The Voice Mail screen displays the phone number message date and time of the call For contacts listed in your personal contacts or corporate directory the name and contact card of the s...

Page 12: ...the In Call screen select Hold TO ANSWER A SECOND CALL When you are in a active call from the Incoming call screen select Answer Your active call is placed on hold and your second call is answered TO SWITCH BETWEEN CALLS 1 Press the Home button on the phone and then select Active Call 2 From the In Call screen use the up and down arrow buttons to select the call that you want to activate and then ...

Page 13: ...ontact and then select Call TO END A CALL From the In Call screen select End ESCALATE A CALL TO A CONFERENCE CALL You can start a conference call during a phone call and add more participants TO ESCALATE A CALL TO A CONFERENCE CALL 1 From the In Call screen select Menu and then select Add Others 2 To add a participant enter a phone number or select a contact and then select Add To add more partici...

Page 14: ... A CALL TO SOMEONE ELSE 1 From the In Call screen select Menu and then select Transfer Directly To 2 Enter a phone number or select a contact and then select Call TO CONSULT SOMEONE BEFORE TRANSFERRING A CALL 1 From the In Call screen select Menu and then select Consult then Transfer To 2 Enter a number or select a contact and when the contact accepts select Complete Transfer ...

Page 15: ...appears displaying a number to call in order to retrieve the call 2 Contact the team that you want to answer the call and give them the number from the notification TO TRANSFER A CALL TO A MOBILE PHONE From the In Call screen select Menu and then select Transfer to Mobile Phone Note If your system is set up for it you can park a call This places the call on hold so that another party can retrieve ...

Page 16: ...ook appointments for the current day You can join a meeting by using your phone TO JOIN A MEETING 1 From your phone s Home screen select the Calendar icon 2 From the Today s Calendar screen choose the meeting that you want to join and select Join Note You can join only Lync Meetings that have been created by using Microsoft Outlook ...

Page 17: ...ume Brightness Logging Desk Phone Location Make Test Call Ringtones Phone Unlock PIN Time Zone Date Format Time Format Language High Contrast Text Telephony TTY Malicious Call Trace Problem Reports Upload Office 365 users only Remote Log Access Note Some of the settings are configurable by the support team and may not be available on your phone ...

Page 18: ...elect Menu and then select Settings 2 From the Settings screen select the setting you want to change TO ACCESS THE GENERAL HELP FOR THE PHONE From your phone s Home screen select Menu and then select Help TO ACCESS CONTEXT SENSITIVE HELP FOR A SPECIFIC SCREEN From the screen that you are in select Menu and then select Help ...

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