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Mitel

®

 5360 IP Phone User Guide – Issue 2, February 2011

Page 47

Call Features

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls. 

Manual Call Forwarding

The following table describes Manual Call Forwarding options. 

To use Manual Call Forwarding:

1. Press 

the 

Forward 

button

 

followed by the menu button designation, or dial the Manual 

Call Forwarding feature code from the previous table. ENTER FORWARD DEST 
appears.

2.  Enter the extension number, or press the 

Outgoing 

button

 

or the

 Outside 

menu button, 

and then dial the telephone number. On the 5360 IP Phone, you can press the 

VOICE 

MAIL

 menu button to forward calls to the Message Center (voice mailbox). FWD ALL 

CALLS TO <

number

> appears.

To cancel a Call Forwarding request, do one of the following:



Press

 Forward 

button, and then press the 

FWD OFF 

menu button.



Enter a Forward feature code, and then press 

#

.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy 
status of your IP phone. You cannot program the System Forward destination. You can only turn 
it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 

354

. SYSTEM FORWARD ON appears. Dial 

354

 again to turn System Forwarding 

off.

Call Forward Feature

Description

Code/Menu Button

Call Forward All Calls

All incoming calls are forwarded.

355 

ALL 

Call Forward If No 
Answer

All incoming calls are forwarded if 
not answered. (The timer is set by 
the system administrator.)

356

NO ANSWER 

Call Forward If Busy

When your IP phone is busy, all 
incoming calls are forwarded without 
ringing.

357

BUSY 

Call Forward If No 
Answer/Busy

All incoming calls are forwarded if 
your IP phone is busy, or if you do 
not answer.

358

NO ANSWER/BUSY 

NOTE

If the Configuration Assistant feature is enabled for your system, you can access a 
voice guided configuration portal that provides easy-to-use, remote access to the 
Call Forwarding feature. See 

page 59

 for details.

Summary of Contents for MiVoice 5360

Page 1: ...Mitel 5360 IP Phone User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR ...

Page 2: ...pace availble here Title space availble here Title space availble here Title space availble here Title space availble here Frutiger 57Cn 16pt M I T E L User Guide 5360 IP Phone 5000 Communications Platform CP ...

Page 3: ......

Page 4: ... Special button does not cancel features To cancel features press the Star button Redial Calls the last external number dialed You cannot redial internal numbers Hold Places the current call on hold Left Backspace when entering dialpad characters Transfer Transfers the current call Right Forward when entering dialpad characters Message Allows you to view station messages Toggles between Alpha Mode...

Page 5: ...ppears 2 Enter the extension number or press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the telephone number Placing Ad Hoc Conference Calls 1 While on the first call press the Conf button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the Outgoing button or enter the ...

Page 6: ...ormation for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in thi...

Page 7: ...o user serviceable parts inside the IP phone For repairs return the IP phone to an authorized Mitel provider Notice Description Caution indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury and or damage to the equipment or property Warning indicates a potentially hazardous situation which if not avoided could result in death or serious injury Dang...

Page 8: ...is restored Software Updates The IP phone may require occasional software updates when new versions are available The IP phone is configured to download the updates automatically Contact your system administrator for more information Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other comm...

Page 9: ...connect directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental...

Page 10: ...e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV...

Page 11: ......

Page 12: ...ning Your IP Phone 8 Using a Headset 8 Using the 5310 IP Conference Unit 9 Accessing Exiting the Conference Controller Application 9 Turning the Conference Unit On and Off 9 Adjusting the Conference Unit Volume 9 Muting the Conference Unit 10 Placing the Conference Unit in Presentation Mode 10 Using the Line Interface Module LIM 11 Making and Answering Calls Using the Analog Button 12 Making and A...

Page 13: ...utside Line Access Codes 27 Extension Numbers 27 Default Feature Codes 27 Listening to Background Music 30 Viewing Button Assignments 30 Resetting Programmable Buttons 30 Resetting the IP Phone to the Default Settings 30 Switching Keymaps 31 Turning the Backlight on or off 31 Getting Help 31 Activating Door Relay 31 Answering and Placing Calls 33 Answering Calls 33 Answering Waiting Calls 33 Using...

Page 14: ...ys 43 Using Mute 43 Placing Calls On Hold 44 Entering a Hookflash 44 Transferring Calls 45 Transferring Calls to Other Extensions 45 Transferring Calls to External Numbers 45 Using Reverse Transfer 45 Viewing Your System Information 46 Viewing Caller ID Information 46 Forwarding Calls 47 Manual Call Forwarding 47 System Forwarding 47 Using Dynamic Extension Express 48 Using the Handoff Push Pull F...

Page 15: ... the Configuration Assistant 60 Changing the Dynamic Extension Express Settings 60 Changing the DND Settings 61 Changing the Manual Call Forwarding Settings 61 Managing Meet Me Conferencing Access Codes 62 Using Remote Programming 63 Changing the Dynamic Extension Express Settings 63 Changing the DND Settings 64 Changing the Manual Call Forwarding Settings 64 Changing Your Station Passcode 65 Mess...

Page 16: ...Group Calls 76 Using Barge In 77 Cordless Devices 79 Cordless Module 80 Handset and Headset Combinations 80 Pairing the Cordless Module and Devices 81 Using a Cordless Device as a Remote Control 82 Alerting Tones and LEDs 82 Low Battery Level 82 Cordless Handset 83 Cordless Handset Features 83 Answering Calls 84 Hanging Up 84 Cordless Handset LEDs 84 Cordless Headset 85 Cordless Headset Features 8...

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Page 18: ... User Guide on the Mitel Web site http edocs mitel com Contact your system administrator for more information about your voice mail system About Your IP Phone The 5360 IP phone has a seven inch 17 8 cm backlit high resolution 800 x 480 color touch screen display with brightness controls For one touch feature access the 5360 has eight context sensitive softkeys and 42 self labeling programmable key...

Page 19: ...eatures 1 This image is an example of how your phone may be programmed 1 1 8 1 2 1 5 1 6 1 7 1 9 1 10 1 3 1 4 1 1 Handset see page 3 6 Feature buttons see page 5 2 Display and Softkeys see page 3 7 Dialpad buttons see page 5 3 Status Bar see page 3 8 Programmable buttons see page 6 4 Gadget Sidebar see page 3 9 Navigation buttons see page 6 5 Ring Message Indicator see page 3 10 External Speaker s...

Page 20: ...udes an embedded screen saver that you can configure for your display Configuration options include the screen saver timeout display image and brightness options see page 19 Status Bar The status bar displays time date and icons indicating feature states as follows Call Forward All Calls Indicates Call Forward All Calls is activated Message Waiting Indicates new voice mail Headset Indicates that t...

Page 21: ...ruary 2011 Indicator signals are described in the following table Indicator Signals Description Rapidly flashing You have an incoming call Slowly flashing You have a waiting message or callback message On You are on a call or using a feature Off Your IP phone is idle ...

Page 22: ... following settings in the Settings application o Change the language on the display see page 17 o Change the text size on the display see page 18 o Adjust the display brightness see page 16 o Use the screen saver see page 19 o Specify audio feedback options see page 23 o Calibrate the display see page 23 o View phone information see page 8 Use cordless devices see page 79 Enable Clean Mode see pa...

Page 23: ...ime activity on the page where the number or feature is located If you navigate to the second or third pages you must use the Navigation Page buttons to return to the first page You are not automatically returned to the first page after using features or when the IP phone is idle You can also press the Home button on the 5360 IP Phone only to return to the first page External Speaker The speaker p...

Page 24: ... Off hook means the handset is lifted On hook means the handset is in the cradle If your IP phone does not have a lamp under the speaker button the large message indicator lamp on the top right of the IP phone indicates that the speakerphone is in use Comfort and Safety Tips Observe the following comfort and safety tips when using the IP phone Do not cradle the handset Prolonged use of the handset...

Page 25: ...set press Speaker to connect to or disconnect from calls The Headset icon appears when the headset is in use You cannot use the handset or speakerphone when the IP phone is in Headset Mode Disconnecting the headset automatically enables the handset To connect and activate the headset 1 Insert the headset jack into the Headset port located on the back of the IP phone 2 Dial 317 Headset on off HEADS...

Page 26: ...e Controller Application You must first access the Conference Controller application to use the Conference Unit To access the Conference Controller application 1 Press Applications 2 Press Conference Unit To exit the Conference Controller application Press Close in the Conference Controller application Turning the Conference Unit On and Off The following instructions describe how to turn the Confe...

Page 27: ...nced To mute the Conference Unit Press Mute Placing the Conference Unit in Presentation Mode Presentation Mode should be used when only one individual will be speaking into the Conference Unit If another individual near the unit wishes to speak you should disable Presentation Mode Presentation Mode minimizes extraneous noise To enable disable Presentation Mode Toggle Presentation Mode on or off in...

Page 28: ...s lost provide emergency dialing support emergency calls can be programmed to connect through the analog PSTN connection If you have a LIM connected to your IP phone all programming of the LIM except the Analog button key is done by the Installer when your IP phone is installed To program the Analog button see Using Programmable Buttons on page 24 The LIM operates in one of the following two modes...

Page 29: ...on hold If your current call is using an IP line press the highlighted Analog Line button The IP line is automatically put on hold To end a current call when an incoming analog call arrives Press the Star button and then press the highlighted Analog Line button The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives ...

Page 30: ...Calls Using the Failover Mode To make a call using the analog line during an IP connection failure 1 Lift the handset IP FAIL ANALOG CALL appears 2 Dial the number To answer a call using the analog line during an IP connection failure Lift the handset The call is answered IP FAIL ANALOG CALL appears ...

Page 31: ......

Page 32: ... 2 Hold the base firmly and then press the tabs on the sides of the stand to release and detach the base unit 3 Hinge the hooks on the base unit into the notches on the back of the IP phone and then snap into place as follows For a high angle mount hinge the two lower hooks into the bottom set of notches and then snap the two upper hooks into the middle set of notches For a low angle mount hinge t...

Page 33: ...enu button to turn the ringer off Press Up or Down or 1 to 9 to listen to ring tones Press the PREVIOUS or NEXT menu button to listen to and select a ring tone 3 Press Speaker the ACCEPT menu button or lift and replace the handset to select the ring tone Adjusting the Display Brightness You can adjust the display Brightness levels To adjust the Brightness level 1 Press Applications 2 Press Setting...

Page 34: ...h British English Canadian French and Mexican Spanish The system can support up to four languages at one time The language choices appearing on your display are controlled by system programming To change the display prompt language 1 Press Applications 2 Press Settings and then press Languages 3 Press the language that you want to use 4 Press or Save to save the setting and then press Close to exi...

Page 35: ... includes several examples for the small text and large text display options To change the text size on a display 1 Press Applications 2 Press Settings and then press Text Size 3 Press Large Text or Small Text 4 Press Save and then press Close to exit the Applications menu Programmable Button Small Text Example Large Text Example Second line provides Station Speed Dial Monica S 25598 Monica S The ...

Page 36: ...minute b If desired enable the Display Image option o If you enable the Display Image option the screen saver image appears and your backlight dims when your IP phone enters screen saver mode as specified by the screen saver timeout setting o If you disable the Display Image option only your backlight dims if your IP phone has a backlight when your IP phone enters screen saver mode as specified by...

Page 37: ...Call History icon located on the Gadget Sidebar 2 Press Missed to view your missed calls if any All to view a list of all call records Answered to view your incoming calls Made to view your outgoing calls 3 Use the navigation buttons at the bottom of the display to move to the previous or next page of call records The total number of pages in the current list is shown at the bottom of the display ...

Page 38: ...ed on the Gadget Sidebar 2 Press Missed to view your missed calls if any All to view all calls Answered to view your incoming calls Made to view your outgoing calls 3 Press Delete List to delete all calls from the currently displayed list 4 You are prompted to confirm the delete Press Delete Reviewing Call Record Icons The Help application available on certain 53xx IP phones has an Icons section t...

Page 39: ...l line you may need to add the digit s 5 Press Save 6 Press Close Editing Your Contact List If necessary you can edit existing names and or numbers in your People application contact list To edit contact information using the People application 1 Press the Contact List icon located on the Gadget Sidebar 2 Press the name you wish to edit If you wish to delete the name from your contact list press D...

Page 40: ...ust the volume of the audio feedback 1 Press Applications 2 Press Settings and then press Audio Feedback 3 Set the audio feedback options for the button beep and error beep To turn audio feedback on or off press or To adjust the volume level press or To play the beep press Play button beep or Play error beep 4 Press Save 5 Press Close to exit the Applications menu Calibrating the Display You can c...

Page 41: ... Mode press for a colon Press Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode Message button is lit press 6 once to enter an M 2 Press 2 five times to enter an a 3 Press 9 eight times to enter a y 4 Press Transfer ...

Page 42: ... 15 1 1 2 A B C 2 A b c À Â Æ Ç à â æ ç 3 D E F 3 D e f È É Ê Ë è é ê ë 4 G H I 4 G h i Î Ï î ï 5 J K L 5 J k l 6 M N O 6 M n o Ô Œ ó œ 7 P Q R S 7 p q r s 8 T U V 8 T u v Ù Û Ü ù û Ü 9 W X Y Z 9 w x y z Ÿ Ÿ 0 0 Dialpad Characters Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c Á Á 3 D E F 3 D e f É é 4 G H I 4 G h i Í Í 5 J ...

Page 43: ...r you program a button you can Press the button to place a call to the assigned extension Press the button and then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indica...

Page 44: ...ntered To cancel the feature Press Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 NOTE Most of the following feature codes work when your IP phone is idle However if you are on an active call or if th...

Page 45: ...play Time And Date 46 300 Do Not Disturb 69 370 Do Not Disturb Cancel 69 371 Do Not Disturb On Off 69 372 Do Not Disturb Override 69 373 Dynamic Extension Express On 48 363 Dynamic Extension Express Off 48 362 Dynamic Extension Express On Off 48 364 Dynamic Extension Express Handoff 48 388 Group Listen 55 312 Handsfree On Off 43 319 Headset Off 8 316 Headset On 8 315 Headset On Off 8 317 Hold Indi...

Page 46: ... Record A Call 53 385 Redial 37 380 Redirect Call 34 331 Reminder Message 69 305 Reminder Message Cancel 69 306 Remote Programming 63 359 Reverse Transfer Call Pick Up 45 4 Ring Intercom Always On Off 43 377 Ring Tone Selection 16 398 Station Monitor 76 321 Station Speed Dial 38 382 Station Speed Dial Programming 38 383 Steal Call 76 387 System Forward Off 47 353 System Forward On 47 352 System Fo...

Page 47: ... does not reset button assignments programmed by the system administrator To reset the feature buttons to the default values With the handset on hook dial 395 FEATURE KEYS DEFAULTED appears Resetting the IP Phone to the Default Settings Resetting the IP phone to the default settings does the following Returns all volume settings to the default levels See Changing Volume Levels on page 16 Cancels B...

Page 48: ...ou can access the 5360 IP Phone Help To access the 5360 IP Phone Help 1 Click the Help icon in the Gadget Sidebar The Welcome to the 5360 Help System window appears 2 Press the information that you want to view and then do any of the following To navigate to the previous or next window press or To return to the main Help window press To exit press once or twice Activating Door Relay If the Activat...

Page 49: ......

Page 50: ...her call you hear a call waiting tone the IC or Call button flashes and the display shows the Caller ID information if available To answer a waiting call Press the flashing IC or Call Key button This action hangs up on the connected call and connects you to the waiting call You can also place the first call on hold before you answer the waiting call See Placing Calls On Hold on page 44 Using Autom...

Page 51: ...wing Dial the extension number or press the Outgoing button or the Outgoing Call access code the default code is 8 and then dial the external number Enter the DND code Using Automatic Trunk Answer You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an Answer Access list Your system administrator creates Answer Access lists Contact your...

Page 52: ...nd the Analog Line key local line is busy dialing will not occur on the LIM line Emergency dialing using an IP connection may not be supported due to system configuration and country location For more information contact your System Administrator For details about LIM see Using the Line Interface Module LIM on page 11 To make an Emergency Call using the Line Interface Module line 1 Lift the handse...

Page 53: ...on below Leave a message See Leaving Messages at Other Extensions on page 67 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system calls you when the extension is available and places a call to the IP phone To request a callback If there is no answer or if the extension is busy press Special followed by 6 or the QUEUE menu button and then hang up QUEUE REGI...

Page 54: ... ARS feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes Redialing a Number You can quickly redial the last external number dialed You cannot redial extension numbers To use Redial With or without the handset lifted press Redial The system automatically selects a line and dials the number NOTES If you canno...

Page 55: ... Dial to store phone numbers for your personal use Other system users do not have access to your Station Speed Dial numbers Storing Station Speed Dial Numbers You can store up to 10 Station Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins...

Page 56: ...tation Speed Dial entry 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins Enter the speed dial bin 0 to 9 3 Press or the ACCEPT menu button to select the bin 4 Press Hold repeatedly until the name is erased and then press or the ACCEPT menu button to continue 5 Press Hold repeatedly until the n...

Page 57: ...ress the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one of the following Press Up or Down to scroll through the speed dial location Enter the speed dial location 000 to 999 or 0000 to 4999 or select the menu button designation from the display NOTE Before or after assigning the speed dial number to a programmable button make sure the speed dial number has either...

Page 58: ...s When searching the directory dialpad buttons can represent several characters as shown in the following table As you enter characters the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones dial 56637 See page 42 for detailed instructions on using the directory Button Characters Represen...

Page 59: ...Contact your system administrator for more information about using account codes There are three types of account codes Standard account codes Automatically entered into the phone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press ...

Page 60: ...for the current call 1 Before you enter the extension number press RING EXTENSION NUMBER appears 2 Dial the extension number To use Ring Intercom Always to always send non handsfree calls With the handset on hook dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off Using Mute You can use Mute to temporarily turn off your microphone preventing the other party on the ca...

Page 61: ...ld 1 Press Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press Hold and then press the flashing IC or Call Key button To return to a call that is on hold Press Hold and then lift the handset ...

Page 62: ...mber 4 Do one of the following Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing Call Key button to return to the caller Hang up to transfer the call and disconnect the call from your IP phone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you rece...

Page 63: ... user name and your extension number To display your user information Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press Special and then dial 379 ...

Page 64: ...m Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your IP phone You cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forwarding on or off Dial 354 SYSTEM FORWARD ON appears Dial 354 again to turn System Forwarding off Call Forward Featur...

Page 65: ... speak the Dynamic Extension Express prompt is played 2 Do one of the following Press to accept the call Press to send the call to the voice mailbox associated with your main extension not your mobile phone or home phone voice mailbox If you do not have a voice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your prog...

Page 66: ...l and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except voice mail 2 Press to accept and answer the call at your mobile or home phone You are immediately connected to the other parties at the new destination When the call is switching over to the new destination there may be a momentary break in audio which may be noticeable to t...

Page 67: ... originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message Here is an example of an e mail message generated by a station message You have a message from Username at extension Extension Callback Auto Attendant Number Here is an example of an e mail message ...

Page 68: ...rties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the Conference button twice or the CONNECT TO CNF menu button to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a conference 1 During the conference press Transfer and then dial the extension num...

Page 69: ...parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold Press the Conference button and then press Hold CONFERENCE PARTIES ON HOLD appears To toggle between the held callers Press Hold twice for internal parties or the applicable Call Key button for external parties ...

Page 70: ...erencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by dialing the Conference Assistant and entering a valid access code Access codes are typically generated to match each user s extension number so that each user has their own personal access code for e...

Page 71: ...rence you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up As other parties join or leave the conference you hear a tone to signal the change If the conference contains only external callers the Conference Assistant will prompt the participants to extend the conference after a period time If no one...

Page 72: ...llowing Press Special and then dial 385 Press the CANCEL RECORDING menu button Hang up Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking This allows other people to hear the other party on the call while the other party can only hear you through the handset microphone You cannot use Group Listen in Handsfree Mode To use Gr...

Page 73: ...calls Press 3 DL or the DIALED CALLS menu button for dialed calls Press 4 CLR or the CLEAR LOGS menu button to clear all entries 3 Press Up or Down or the Next or Previous menu buttons to scroll through the entries The display shows the party s name and the extension or outside number if available and the date and time If no Caller ID information is available UNKNOWN CALLER appears To return a cal...

Page 74: ...ion buttons to Place an internal call to the primary extension View the call activity at the primary extension Transfer calls to the primary extension Answer a call that is ringing or holding on any Call Key button at the primary extension NOTES The system administrator must set up the Call Key buttons for internal calls or you cannot use Secondary Extensions at the primary extension You can use S...

Page 75: ...hone To log on to a Hot Desk enabled base phone 1 At a Hot Desk enabled base phone do one of the following Press the Hot Desk feature button if one is programmed on the phone Press the LOGIN menu button on six line display phones Dial 348 Display phones show ENTER HOT DESK EXTENSION 2 Dial your assigned Hot Desk extension number Display phones show ENTER PASSCODE 3 Dial your assigned Hot Desk pass...

Page 76: ...re using the Configuration Assistant Mitel recommends that you change your default station phone passcode to something more secure To change your station passcode 1 Dial 392 ENTER PASSCODE appears 2 Enter your current passcode the default passcode is your extension number followed by CHANGE PASSCODE TO appears 3 Enter the new passcode followed by VERIFY PASSCODE appears 4 Enter the new passcode ag...

Page 77: ...ber 3 Enter your station passcode and then press You may now change the settings for any of the following features Dynamic Extension Express see below DND see page 61 Manual Call Forwarding see page 61 Meet Me Conferencing see page 62 Changing the Dynamic Extension Express Settings To change the DDE settings using Configuration Assistant 1 Access the Configuration Assistant as described in Accessi...

Page 78: ... main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 47 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Configuration Assistant 1 Access the Configuration Assistant as described in Accessing the Configuration Assistant on page 60 2 Follow the voice prompts to change your manual call forwarding status on or ...

Page 79: ...nce access codes 1 Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conference access codes Configuration Assistant first states the number of access code you have and then states all of your existing access codes 3 Hang up or press to return to the main menu To send your...

Page 80: ...n Express Settings See Using Dynamic Extension Express on page 48 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA security code Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your station pa...

Page 81: ...turn off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 47 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA securi...

Page 82: ...p a passcode for your extension To change your station passcode using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA security code Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your passcode followed by 5 Dial 392 6 Enter the new passcode followed by 7 Enter the new passcode again ...

Page 83: ......

Page 84: ... Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter station or voice message for a busy IC extension 1 Press Message or the LEAVE MESSAGE menu button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station message MESSAGE LEFT FOR name appears Stay on the line to connect to the message center u...

Page 85: ... then press to respond If your handset is off hook and you press Message you automatically place a call to the party or message center that left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Dial 366 or press Message and then press the CANCEL MESSAGE menu button CANCEL MESSAGE ON EXT appears ...

Page 86: ...ars 2 Do one of the following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table Press the SCROLL menu button and then press the PREVIOUS or NEXT menu buttons to scroll through the list 3 If applicable enter the additional text for the DND description See Using the Dialpad Buttons to Enter Characters on page 24 for dialpad charac...

Page 87: ...ough the messages 3 Press or the ACCEPT menu button to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 Then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour format press 1 for A M or 2 for P M To cancel all Re...

Page 88: ...information for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press 7 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assigned to m...

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Page 90: ... calls are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 75 To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agen...

Page 91: ...group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts The default wrap up time is 15 seconds Your system administrator can change the wrap up timer setti...

Page 92: ...lp Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group calls preventing hunt group calls to your extension To divert hunt group calls Dial 324 to divert calls The display shows the feature state DIVERT HUNT GROUP CALLS Dial 324 again to program your IP pho...

Page 93: ...ransfers the call You can barge in to or steal monitored calls as described in the following sections You can also record the call See Using Meet Me Conferencing on page 53 for more information about recording calls To use Station Monitor Dial 321 or press the SIL MONITOR menu button and then enter the extension number MONITORING EXT number appears Monitored hunt group members may hear an activati...

Page 94: ...ton To record a call dial 385 or press the RECORD menu button MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button To stop recording the call dial 385 again or press the STOP RECORDING menu button To steal a call dial 387 or press the STEAL menu button CALL STOLEN FROM extension num...

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Page 96: ... apply to the cordless module and accessories For more information see Pairing the Cordless Module and Devices on page 81 The cordless module is shown here The IP phone features are explained below Feature Function 1 Cordless Module Attached to the back of the IP phone the module contains a light emitting diode LED indicating that a cordless device is in use also indicates the pairing of module an...

Page 97: ...set and cordless headset Corded headset and cordless handset CAUTION Phone Damage Hazard Attempting to remove the back plate on the IP phone to install the cordless module before disconnecting the IP phone power supply may damage the IP phone For information about installing the cordless module refer to the installation docu mentation that is shipped with the unit Feature Function 1 Cordless Modul...

Page 98: ...g the paired device name and its battery level indicator and the number of devices paired 5 Press Close to exit To unpair a cordless device 1 Press Applications and then press Cordless Devices 2 Press the device name you want to unpair The information screen for the selected device appears 3 Press Unpair this Device If the device is in use an error message appears Otherwise the device is unpaired ...

Page 99: ...becomes fully discharged the warning is repeated at each new call To continue with a call while charging the cordless device switch to speakerphone and then cradle the cordless device Feature Function Mute key on cordless device ON OFF Two pitch tone occurs immediately Reminder tone occurs 30 seconds after activation and then regularly until deactivated Mute key on phone ON OFF No immediate tone R...

Page 100: ...less Handset Features Cordless handset elements are shown in the following table Feature Function 1 Cordless Handset LED Blue LED indicating the status of the handset Green LED indicating the status of the handset battery For more information see page 84 2 Hookswitch and pairing button Lifting the handset from the cradle activates the handset If the handset is already out of the cradle pressing th...

Page 101: ...is on and off for an equal amount of time The handset is winking when the LED is on for a short period of time and off for a longer period of time LED Color LED State Indicates Blue Solid Handset is muted Blinking Handset is in pairing mode Winking Active audio path between handset and module Off No audio path between handset and module Battery is dead Green Solid Battery is fully charged Blinking...

Page 102: ... the Cordless Module and Devices on page 81 Cordless Headset Features The cordless headset is shown here Answering Calls The following instructions describe how to answer a call To answer a call Do one of the following Lift the cordless headset from the cradle If the headset is already out of the cradle press the hookswitch button on the headset Hanging Up If you are out of range for more than 10 ...

Page 103: ... about programming feature keys see page 30 Viewing Cordless Module Information You can use the Cordless Module Application to view protocol firmware and hardware information about the module To view cordless module information 1 Press Applications and then press Cordless Devices 2 Press Cordless Module Info Device information appears on the screen 3 Press Close to exit Led Color LED State Indicat...

Page 104: ...your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your IP phone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other fea...

Page 105: ...n my phone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I cannot use the local telephone company star codes for example 82 69 when I press the Outgoing button or use the Outgoing Call access code 8 is the default code when calling an external number ...

Page 106: ... has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions You...

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Page 108: ... deleting 21 viewing 20 Call History viewing 20 Call Logging using 56 Call Record Icons reviewing 21 Call Records deleting 21 Callback Queuing the Phone requesting 36 Caller ID Information displaying 46 viewing 46 Calls answering 33 84 85 camping on to phone 36 conference 51 conference placing 51 emergency placing 35 external 37 external placing 37 forwarding 47 logs using 56 monitoring 76 muting ...

Page 109: ...EDs 86 Cordless Module 80 Cordless Module and Devices pairing 81 Cordless Module Information viewing 86 Cordless Modules and Devices pairing 81 D Default access codes 27 feature codes 27 programmable buttons resetting to 30 settings returning the phone to 30 system access codes 27 Dialpad buttons 5 characters entering 24 Dialpad Buttons 5 Dialpad Buttons to Enter Characters using 24 Directory usin...

Page 110: ...ng Agent Help 76 Agent Help requesting 75 agent IDs 73 Automatic Call Distribution ACD 73 Barge In using 77 calls diverting 75 monitoring 76 stealing 76 logging out of 74 types 73 Uniform Call Distribution UCD 73 wrap up timer 74 I Individual Hold using 44 Internal Calls placing 36 Inter Station Messages deleting 68 IP Phone to the Default Settings resetting 30 IP Phone cleaning 8 K Keymaps changi...

Page 111: ...7 feature descriptions 3 features dialpad buttons 5 feature buttons 5 Navigation Page Buttons 6 7 Ring Message Indicator 3 speaker 6 ring tone selecting 16 signals 7 Phone Feature Descriptions 3 Phone Information viewing 8 Phone Signals 7 Phone to the Default Settings resetting 30 Programmable Buttons 6 resetting 30 resetting to default values 30 using 26 viewing button assignments 30 R Record A C...

Page 112: ...umbers deleting 39 dialing 39 storing 38 using 38 Station Speed Dial Numbers deleting 39 dialing 39 storing 38 Status Bar 3 System forwarding 47 Hold 44 information 9 information displaying 46 time and date setting 88 System Forwarding 47 System Information viewing 46 System Speed Dial using 38 T Text Size on the Display changing 18 Time and Date system 88 Tips comfort and safety 7 troubleshooting...

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Page 115: ...it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Networks Corporation All Rights Reserved For more information on our worldwide office locations visit our website at www mitel com offices Global Headquarters Tel 1 613 592 2122 Fax 1 613 592 4784 Asia Paci...

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