Mitel Inter-Tel Axxess, Administrator'S Manual, Page: 81 / 384

Page 65
Administrator Procedures
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Recording Custom Voice Mail Prompts
To assign custom audiotex recordings to specific application extension numbers:
1. Access the voice mail administrator’s mailbox and menu (see page 53 ).
2.
Say “Options” or press for recording options.
3.
Say “Select” or press to select a recording.
4.
When prompted, say or enter the extension number of the application to be pro-
grammed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the
voice mail greeting.)
5.
Select the mode for the recording:
•
Say “Day” or press for day mode.
•
Say “Night” or press for night mode.
•
Say “Cancel” or press to return to the previous step.
6.
Say or enter the desired recording number (001-500). If a recording already exists, it is
played. You have the following options:
•
Say “Yes” or press to accept the recording.
•
Say “No” or press to go back to step 4.
NOTE:
If no recording exists, the system informs you, but assigns the recording num-
ber to the application. See page 64 for instructions on how to make a custom recording.
7.
Hang up or press to return to the previous menu.
RECORDING CUSTOM VOICE MAIL PROMPTS
The voice mail prompts consist of two sets of pre-recorded options and instructions. One set of
prompts is for applications and mailboxes that have Automatic Speech Recognition (ASR)
enabled. The other set is for applications and mailboxes that do not use ASR. The prompts that
use ASR give the caller the option to issue a spoken command or press a dialpad digit to com-
plete a task. The prompts that do not use ASR prompt the caller to press a dialpad digit only.
Most of the pre-recorded voice mail prompts can be customized, using the voice mail adminis-
trator’s mailbox. For prompts that cannot be replaced, you will hear a message informing you
of the status. To keep the system prompts consistent, when you customize the non-ASR ver-
sion of a prompt, you should customize the ASR version also, if one exists.
If the Multilingual feature is enabled, then you can change either the Primary or Secondary
Language prompts. To change primary language prompts, the endpoint must be in the primary
language mode. To change secondary language prompts, the endpoint must be in secondary
language mode.
A list of all U.S. English pre-recorded prompts is provided, beginning on page 323 .
NOTE:
If you change the text of the prompts, keep the content similar to the default text. Oth-
erwise, the prompts will not make sense to the listeners when played by voice mail.
ALSO:
For EM v1.0, you must record custom recordings using the administrator endpoint’s
handset. You cannot import .wav files to use as custom recordings.
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