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Mitel 8568, User Manual

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Mitel

®

 8568 Telephone User Guide – Issue 3, February 2011

Page 35

Call Features

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls. 

Manual Call Forwarding

The following table describes Manual Call Forwarding options. 

To use Manual Call Forwarding:

1. Press 

the 

Fwd 

button, and then press one of the menu buttons as described in the table 

above, or dial the Manual Call Forwarding feature code from the table above. ENTER 
FORWARD DEST appears.

2.  Enter the extension number, or press the 

Outgoing 

button or the Outgoing access code 

(default code is 8), and then dial the phone number. You can press the 

MESSAGE

 

CENTER

 menu button to forward calls to the Message Center (voice mailbox). FWD ALL 

CALLS TO <

number

> appears.

To cancel a Manual Call Forwarding request:

Do one of the following:



Press the 

Fwd

 button, and then press 

 (Speaker), or lift and replace the handset. ANY 

CALL FORWARD CANCELED appears. 



Press the 

Fwd

 button, and then press the 

FWD OFF

 menu button. 

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy 
status of your telephone. You cannot program the System Forward destination. You can only 
turn it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 

354 

to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 

354

 

again to turn System Forwarding off. 

Call Forward Feature

Description

Code/

Menu Button

Call Forward All Calls

All incoming calls are forwarded.

355

ALL

Call Forward if no 
Answer

All incoming calls are forwarded if not answered. 
(The timer is set by the system administrator.)

356

NO ANSWER

Call Forward If Busy

When your telephone is busy, all incoming calls 
are forwarded without ringing.

357

BUSY

Call Forward If No 
Answer/Busy

All incoming calls are forwarded if your telephone 
is busy, or if you do not answer.

358

NO ANSWER/

BUSY

Summary of Contents for 8568

Page 1: ...Mitel 8568 Digital Phone User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR ...

Page 2: ...pace availble here Title space availble here Title space availble here Title space availble here Title space availble here Frutiger 57Cn 16pt M I T E L User Guide 8568 Telephone 5000 Communications Platform CP ...

Page 3: ......

Page 4: ...Star button Redial Calls the last external number dialed You cannot redial internal numbers Hold Places the current call on hold Left Backspace when entering dialpad characters Transfer Transfers the current call Right Forward when entering dialpad characters Message Connects to voice mailbox and notifies when you have messages Toggles between Alpha Mode and Numeric Mode when entering dialpad char...

Page 5: ... DEST appears 2 Enter the extension number or press the Outgoing button or enter the Outgoing Call access code 8 is the default code and then dial the phone number Placing Ad Hoc Conference Calls 1 While on the first call press the Conf button to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls press the Outgoing button or enter t...

Page 6: ... information for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in...

Page 7: ... user serviceable parts inside the telephones For repairs return the telephone to an authorized Mitel provider Notice Description Caution indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury and or damage to the equipment or property Warning indicates a potentially hazardous situation which if not avoided could result in death or serious injury Da...

Page 8: ... updates automatically Contact your system administrator for more information Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of ...

Page 9: ...y of a leak Do not connect directly to the Public Switched Telephone Network PSTN Any connection of this telephone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit i...

Page 10: ...e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV...

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Page 12: ...s 7 Personalizing Your Telephone 9 Adjusting the Viewing Angle 9 Installing Designation Cards 10 Changing Volume Levels 11 Changing the Ring Tone 11 Adjusting the Display Contrast 11 Listening to Background Music 12 Changing the Language 12 Using the Dialpad Buttons to Enter Characters 13 Using Programmable Buttons 16 Default Access Codes 17 Outside Line Access Codes 17 Extension Numbers 17 Defaul...

Page 13: ... Dial 27 Using Station Speed Dial 27 Storing Station Speed Dial Numbers 27 Dialing Station Speed Dial Numbers 27 Deleting Station Speed Dial Entries 28 Assigning Speed Dial Numbers to Programmable Buttons 28 Using the Directory 29 Using Account Codes 30 Call Features 31 Using Handsfree Mode 31 Using Ring Intercom Always 31 Using Mute 31 Placing Calls On Hold 32 Entering a Hookflash 32 Transferring...

Page 14: ...ropping Out of a Meet Me Conference 42 Putting a Meet Me Conference on Hold 42 Transferring a Meet Me Conference 42 Using Record A Call 43 Using Group Listen 43 Using Call Logging 44 Using Secondary Extension Buttons 45 Using Hot Desking 46 Using Configuration Assistant 47 Changing Your Station Passcode 47 Accessing Configuration Assistant 48 Changing the Dynamic Extension Express Settings 48 Chan...

Page 15: ...Users 59 Placing a Page Announcement 59 Enabling or Disabling the Page Feature 59 Hunt Groups 61 Logging in to ACD Hunt Groups 61 Logging out of ACD Hunt Groups 62 Stopping the ACD Hunt Group Wrap up Timer 62 Other Hunt Group Features 63 Requesting Agent Help 63 Diverting Hunt Group Calls 63 Hunt Group Supervisor Features 64 Accepting or Rejecting Agent Help Calls 64 Monitoring Calls 64 Stealing H...

Page 16: ...stance Because a variety of voice mail products work with the 5000 CP this guide does not include voice mail instructions For voice mail instructions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Unified Voice Messaging and Embedded Voice Mail Card User Guide part number 835 3205 or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web s...

Page 17: ...ndset a Message Indicator lamp an internal speaker and microphone and three types of buttons The 8568 Telephone is shown here See Telephone Feature Descriptions on page 3 for more information about the telephone features 1 Handset 5 Feature buttons 2 Display 6 Dialpad buttons 3 Menu buttons 7 Programmable buttons 4 Ring Message Indicator 8 External speaker 1 1 2 6 7 4 5 8 1 3 ...

Page 18: ...The telephone has eight dynamic menu buttons at the top of the display that change depending on the feature and menu currently shown You can use the menu buttons to view and select feature options Ring Message Indicator The Ring Message Indicator flashes or stays lit to indicate call message and feature activity For more information about messaging features see Messages on page 55 Ring Message Ind...

Page 19: ...s off your microphone during a call Directory Activates the contact and feature Directory See Using the Directory on page 29 Special Activates features while on a call The Special button does not cancel features To cancel features press the Star button Redial Calls the last external number dialed You cannot redial internal numbers Hold Places the current call on hold Left backspace when entering d...

Page 20: ...elephone is plugged in for the first time or after a system upgrade it may update its firmware The upgrade process can take up to 13 minutes During the upgrade all lamps flash on and off and the display shows that an upgrade is in process Do not unplug the telephone during the upgrade Button Action Call 1 Selects an outside line or answers a call Call 2 Selects an outside line or answers a call In...

Page 21: ...ff hook means the handset is lifted On hook means the handset is in the cradle If your telephone does not have a lamp under the speaker button the large message indicator lamp on the top right of the telephone indicates that the speakerphone is in use Comfort and Safety Tips Observe the following comfort and safety tips when using the telephone Do not cradle the handset Prolonged use of the handse...

Page 22: ...et System User Guide for more details When using a headset press Speaker to connect to or disconnect from calls The Headset icon appears when the headset is in use You cannot use the handset or speakerphone when the telephone is in Headset Mode Disconnecting the headset automatically enables the handset To connect and activate the headset 1 Insert the headset jack into the Headset port located on ...

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Page 24: ...m you 2 Hold the base firmly and then press the tabs on the sides of the stand to release and detach the base unit 3 Hinge the hooks on the base unit into the notches on the back of the telephone and then snap into place as follows For a high angle mount hinge the two lower hooks into the bottom set of notches and then snap the two upper hooks into the middle set of notches For a low angle mount h...

Page 25: ...r for the Mylar designation card To remove the lens and install the fixed Mylar designation card 1 Remove the screw that holds the option module on the back of the telephone Keep the screw in a safe place you must use it in step 6 2 Lift the lower edge of the option module until you feel the inner tabs release and then gently lift the upper edge of the module To avoid damaging the module or the le...

Page 26: ... 1 With the handset on hook dial 398 2 Do one of the following to listen to or turn off ring tones Press 0 or the RINGER OFF menu button to turn the ringer off Press Up or Down or 1 to 9 to listen to ring tones Press the PREVIOUS or NEXT menu buttons to listen to and select a ring tone 3 Press Speaker the ACCEPT menu button or lift and replace the handset to select the ring tone Adjusting the Disp...

Page 27: ...s the primary and secondary languages to display text 1 American English British English Canadian French Mexican Spanish Japanese The language choices appearing on your display are controlled by system programming For example if your system administrator programmed your telephone with American English as the primary language American English is used for display text You can change the language by ...

Page 28: ...umeric Mode press for a colon Press Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode Message button is lit press 6 once to enter an M 2 Press 2 once to enter an A 3 Press 9 three times to enter a Y 4 Press Message t...

Page 29: ...2 13 14 15 1 1 2 A B C 2 A b c À Â Æ Ç à â æ ç 3 D E F 3 D e f È É Ê Ë è é ê ë 4 G H I 4 G h i Î Ï î ï 5 J K L 5 J k l 6 M N O 6 M n o Ô Œ ó œ 7 P Q R S 7 p q r s 8 T U V 8 T u v Ù Û Ü ù û Ü 9 W X Y Z 9 w x y z Ÿ Ÿ 0 0 Dialpad Characters Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c Á Á 3 D E F 3 D e f É é 4 G H I 4 G h i Í...

Page 30: ... Characters Japanese Katakana Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A I U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0 ...

Page 31: ...ou hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a Programmable Key Module PKM button station speed dials do not show status Additional Programmable Buttons You can also use the Programmable Key Modules PKM to add additional programmable ...

Page 32: ...tered To cancel the feature Press Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Telephone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 NOTE Most of the following feature codes work when your telephone is idle However if you are on an active call or i...

Page 33: ...t Station 20 394 Directory 29 307 Display Contrast Control 11 303 Display Time And Date 34 300 Do Not Disturb 57 370 Do Not Disturb Cancel 57 371 Do Not Disturb On Off 57 372 Do Not Disturb Override 57 373 Dynamic Extension Express On 36 363 Dynamic Extension Express Off 36 362 Dynamic Extension Express On Off 36 364 Dynamic Extension Express Handoff 36 388 Group Listen 43 312 Handsfree On Off 31 ...

Page 34: ...allback Request 25 6 Record A Call 43 385 Redial 26 380 Redirect Call 24 331 Reminder Message 57 305 Reminder Message Cancel 57 306 Remote Programming 47 359 Reverse Transfer Call Pick Up 33 4 Ring Intercom Always On Off 31 377 Ring Tone Selection 11 398 Station Monitor 64 321 Station Speed Dial 27 382 Station Speed Dial Programming 27 383 Steal Call 64 387 System Forward Off 35 353 System Forward...

Page 35: ...vels on page 11 Cancels Background Music See Listening to Background Music on page 12 Cancels Callback queue requests See Requesting a Callback Queuing the Telephone on page 25 Restores Handsfree Mode Using Handsfree Mode on page 31 Cancels Manual Call Forwarding See Manual Call Forwarding on page 35 Cancels System Forwarding See System Forwarding on page 35 Cancels Do Not Disturb DND See Using Do...

Page 36: ...le idle or while on a call This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up When activated while on a call the feature will not affect the call in progress other than to show a short confirmation on the display You can add the Activate Door Relay feature to a phone keymap button just like any other station feature ...

Page 37: ......

Page 38: ... another call you hear a call waiting tone the IC or Call button flashes and the display shows the Caller ID information if available To answer a waiting call Press the flashing IC or Call button This action hangs up on the connected call and connects you to the waiting call You can also place the first call on hold before you answer the waiting call See Placing Calls On Hold on page 32 Using Auto...

Page 39: ...nistrator creates Answer Access lists Contact your system administrator for Answer Access list extensions 1 Automatic Trunk Answer answers calls in the order they are received that is the first call received by any extension in the Answer Access list is the first one answered To use Automatic Trunk Answer 1 While an incoming external call is ringing at another Answer Access list extension lift the...

Page 40: ...f Hook Voice Announce to contact the party See Off Hook Voice Announce below Leave a message See Leaving Messages at Other Extensions on page 55 Requesting a Callback Queuing the Telephone When you request a callback queue the telephone the system calls you when the extension is available and places a call to the telephone To request a callback If there is no answer or if the extension is busy pre...

Page 41: ...S feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes Redialing a Number You can quickly redial the last external number dialed You cannot redial extension numbers To use Redial With or without the handset lifted press REDIAL The system automatically selects a line and dials the number NOTES If you cannot p...

Page 42: ...ers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the speed dial bins Enter the speed dial bin 0 to 9 Press to select the bin 3 Enter the name of the speed dial contact up to 16 characters For dialpad character descriptions see Using the Dialpad Buttons to Enter Characters ...

Page 43: ...al 382 4 Do one of the following Press Up or Down to scroll through the speed dial bin Enter the speed dial bin 0 to 9 To program a System Speed Dial button 1 With the handset on hook dial 397 PRESS THE BUTTON TO PROGRAM appears 2 Press the feature button that you want to program as a speed dial button 3 Dial 381 4 Do one of the following Press Up or Down to scroll through the speed dial location ...

Page 44: ...e the following section on using the directory To search for a directory name or feature 1 Press Directory and then press one of the following 1 for the IC directory 2 for the Outside directory 3 for the Feature directory 2 Press the dialpad buttons to enter up to 20 characters See the table on page 29 for dialpad button character descriptions 3 Press Up or Down to scroll through the entries 4 Pre...

Page 45: ...the telephone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 While off hook press Special and then dial 390 2 Enter the optional account code and then press To set an account code for all calls placed from your telephone Dial 391 followed by the ac...

Page 46: ...NG EXTENSION NUMBER appears 2 Dial the extension number To use Ring Intercom Always to always send non handsfree calls With the handset on hook dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off Using Mute You can use Mute to temporarily turn off your microphone preventing the other party on the call from hearing you To mute or unmute the microphone While on a call ...

Page 47: ...ual Hold 1 Press Hold ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 Press Special and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press Hold and then press the flashing IC or Call button To return to a call that is on hold Press Hold and then lift the handse...

Page 48: ...lowing Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing Call button to return to the caller Hang up to transfer the call and disconnect the call from your telephone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are aw...

Page 49: ...xtension number and the date and time To display your user information and the date and time Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press Special and then dial ...

Page 50: ... Speaker or lift and replace the handset ANY CALL FORWARD CANCELED appears Press the Fwd button and then press the FWD OFF menu button System Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your telephone You cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more inform...

Page 51: ... Dynamic Extension Express prompt is played 2 Do one of the following Press to accept the call Press to send the call to the voice mailbox associated with your main extension not your mobile phone or home phone voice mailbox If you do not have a voice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed rou...

Page 52: ...answer a call on your mobile phone and then return to your desk To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your telephone press Special and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except voice mail 2 Answer the call at one of your associated destinations For mobile and home phones pr...

Page 53: ...o originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message Here is an example of an e mail message generated by a station message You have a message from Username at extension Extension Callback Auto Attendant Number Here is an example of an e mail message...

Page 54: ...ties connected 2 Place a call to the party to be added to the conference and then announce the conference Press the Conf button twice or the CONNECT TO CNF menu button to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a conference 1 During the conference press Transfer and then dial the extension number 2 A...

Page 55: ...ence parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold Press the Conf button and then press Hold CONFERENCE PARTIES ON HOLD appears To toggle between the held callers Press Hold twice for internal parties or the applicable Call button for external parties ...

Page 56: ...erencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by dialing the Conference Assistant and entering a valid access code Access codes are typically generated to match each user s extension number so that each user has their own personal access code for e...

Page 57: ...erence you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up As other parties join or leave the conference you hear a tone to signal the change If the conference contains only external callers the Conference Assistant will prompt the participants to extend the conference after a period time If no on...

Page 58: ... enabled To stop Record A Call Do one of the following Press Special and then dial 385 Press the CANCEL RECORDING menu button Hang up Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking This allows other people to hear the other party on the call while the other party can only hear you through the handset microphone You cann...

Page 59: ... Press 2 RCV or the RECEIVED CALLS menu button Press 3 DL or the DIALED CALLS menu button Press 4 CLR or the CLEAR LOGS menu button 3 Press Up or Down to scroll through the entries The display shows the party s name and the extension or outside number if available and the date and time If no Caller ID information is available UNKNOWN CALLER appears To return a call or redial a number listed in a c...

Page 60: ...xtension buttons to Place an internal call to the primary extension View the call activity at the primary extension Transfer calls to the primary extension Answer a call that is ringing or holding on any Call button at the primary extension NOTES The system administrator must set up the Call buttons for internal calls or you cannot use Secondary Extensions at the primary extension You can use Seco...

Page 61: ...hone To log on to a Hot Desk enabled base phone 1 At a Hot Desk enabled base phone do one of the following Press the Hot Desk feature button if one is programmed on the phone Press the LOGIN menu button on six line display phones Dial 348 Display phones show ENTER HOT DESK EXTENSION 2 Dial your assigned Hot Desk extension number Display phones show ENTER PASSCODE 3 Dial your assigned Hot Desk pass...

Page 62: ...e using Configuration Assistant Mitel recommends that you change your default station telephone passcode to something more secure To change your station passcode 1 Dial 392 ENTER PASSCODE appears 2 Enter your current passcode the default passcode is your extension number followed by CHANGE PASSCODE TO appears 3 Enter the new passcode followed by VERIFY PASSCODE appears 4 Enter the new passcode aga...

Page 63: ...Enter your station passcode and then press You may now change the settings for any of the following features Dynamic Extension Express see below DND see page 49 Manual Call Forwarding see page 49 Meet Me Conferencing see page 50 Changing the Dynamic Extension Express Settings To change the DDE settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configu...

Page 64: ... main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 48 2 Follow the voice prompts to change your manual call forwarding status on or off Ther...

Page 65: ... access codes 1 Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conference access codes Configuration Assistant first states the number of access code you have and then states all of your existing access codes 3 Hang up or press to return to the main menu To send yoursel...

Page 66: ... Express Settings See Using Dynamic Extension Express on page 36 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA security code Use any telephone on the system 2 Dial 359 3 Enter your extension number 4 Enter your passcod...

Page 67: ...turn off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 35 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA securi...

Page 68: ... To change the station passcode using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA security code Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your passcode followed by 5 Dial 392 6 Enter the new passcode followed by 7 Enter the new passcode again followed by ...

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Page 70: ...es at Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter station or voice message for a busy IC extension 1 Press Message or the LEAVE MESSAGE menu button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station message MESSAGE LEFT FOR name appears Stay on the line to connect to the message cen...

Page 71: ...cy and then press to respond If your handset is off hook and you press Message you automatically place a call to the party or message center who left the message Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Dial 366 or press MSG and then press the CANCEL MESSAGE menu button CANCEL MESSAGE ON EXT appears...

Page 72: ...ne of the following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table Press the SCROLL menu button and then press the PREVIOUS or NEXT menu buttons to scroll through the list 3 If applicable enter the additional text for the DND description if applicable See Using the Dialpad Buttons to Enter Characters on page 13 for dialpad ch...

Page 73: ...ss the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 Then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour format...

Page 74: ...one information for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press 7 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Page Feature You can enable or disable the Page feature for your extension If your extension is assigned ...

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Page 76: ...are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 63 To log in to or out of all ACD hunt groups in which you are a member Dial 328 to log in to ACD hunt groups followed by your Agent ID if...

Page 77: ... group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts The default wrap up time is 15 seconds Your system administrator can change the wrap up timer sett...

Page 78: ...p Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group calls preventing hunt group calls to your extension To divert hunt group calls Dial 324 to divert calls The display shows the feature state DIVERT HUNT GROUP CALLS Dial 324 again to program your telepho...

Page 79: ...mber terminates or transfers the call You can barge in to or steal monitored calls as described in the following sections You can also record the call See Using Record A Call on page 43 for more information about recording calls To use Station Monitor Dial 321 and then enter the extension number MONITORING EXT number appears Monitored hunt group members may hear an activation tone when the feature...

Page 80: ...ton To record a call dial 385 or press the RECORD menu button MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button To stop recording the call dial 385 again or press the STOP RECORDING menu button To steal a call dial 387 or press the STEAL menu button CALL STOLEN FROM extension num...

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Page 82: ...ct your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your telephone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other...

Page 83: ...ay names I cannot use the local phone company star codes for example 82 69 when I press the Outgoing button or use the Outgoing Call access code 8 is the default code when calling an external number Rather than pressing the Outgoing button or 8 to access an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select...

Page 84: ... has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions You...

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Page 86: ...ng 20 Buttons feature 4 C Call Forward manual 35 system 35 using 35 Call Logging using 44 Call Logs using 44 Callback Queuing the Telephone requesting 25 Callback requesting queuing the telephone 25 Caller ID Information 34 displaying 34 viewing 34 Calls answering 23 camping on to telephone 25 conference 39 conference placing 39 emergency placing 24 external placing 26 forwarding 35 logs using 44 ...

Page 87: ...ntrast changing 11 name changing 68 Display Contrast and Brightness adjusting 11 Display Contrast adjusting 11 Diverting Hunt Group Calls 63 DND Settings changing 49 52 Do Not Disturb DND using 57 Door Relay activating 21 Dynamic Extension Express 36 enabling and disabling 36 handoff push pull 37 message waiting indications receiving 38 using 36 Dynamic Extension Express Settings changing 48 51 E ...

Page 88: ...up 41 transferring 42 Meet Me Conferencing Access Codes managing 50 Members hunt group 61 Menu Buttons 3 Message Waiting Indications receiving 38 Messages at other extensions leaving 55 canceling 56 deleting 56 Do Not Disturb 57 error 67 leaving 55 left at other extensions canceling 56 pages 59 Reminder 58 replying to 56 responding 56 viewing 56 viewing and responding 56 voice listening to 56 Mess...

Page 89: ...27 entries to Programmable Buttons assigning 28 entries deleting 28 Station using 27 System using 27 using 27 Speed Dial Numbers to Programmable Buttons assigning 28 STAR Codes telephone company 68 Station Messages canceling 56 deleting 56 leaving 55 replying to 56 viewing 56 Station Monitor using 64 Station Passcode changing 47 53 Station Speed Dial 27 numbers deleting 28 dialing 27 storing 27 us...

Page 90: ...ser Guide Issue 3 February 2011 Page 75 V Voice Mail User Guides 55 Voice Messages deleting 56 leaving 55 listening to 56 Volume Levels 11 Volume Levels changing 11 W Waiting Calls answering 23 Welcome 1 Wrap Up Timer stopping 62 ...

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Page 93: ...it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Networks Corporation All Rights Reserved For more information on our worldwide office locations visit our website at www mitel com offices Global Headquarters Tel 1 613 592 2122 Fax 1 613 592 4784 Asia Paci...

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