Mitel 6867i SIP Phone Installation Guide
15
TROUBLESHOOTING SOLUTIONS
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICE MAIL
MESSAGE?
Your phone system or service provider must provide “visual” message waiting service for this
function to work. Check with your system administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Check to ensure that the handset cord is fully connected to both the phone and handset. See
the section
“Connecting a Handset or Headset”
on
page 10
for information.
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain a PoE inline power injector to provide power over
Ethernet locally to your phone. See the section
“Connecting to the Network and to Power”
on
page 8
for details.
WHY DOES THE TELEPHONE WOBBLE?
Make sure the cords are routed properly through the back of the phone, as indicated in the
section,
“Connecting a Handset or Headset”
on
page 10
. Check that the stand has been properly
inserted.
WHAT IS A SOFTKEY?
The 6867i has a total of 10 softkeys (6 programmable softkeys, located at the left of the front
panel and 4 context-sensitive, state-based softkeys, located at the bottom of the front panel).
You can program all 10 softkeys to perform specific functions and access enhanced services
provided by third parties (for example, XML applications) on the phone.
