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Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide
9-6
References
For more information about the debug level configuration parameters, see , the section,
For information about configuring the log settings using the Mitel Web UI, see
on
.
SUPPORT INFORMATION
You can save the local and/or server configuration files of the IP phone to the location specified
in the "Log Settings" section.
Performing this task allows Mitel Technical Support to view the current configuration of the IP
phone and troubleshoot as necessary.
In the “Support Information” section, you can:
•
Get local.cfg
•
Get server.cfg
•
Get <user>.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk Phone
Support‚" on page 99 for details).
•
Get <user>_local.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk
Phone Support‚" on page 99 for details).
•
Show Task and Stack Status
Mitel Technical Support uses this support information for troubleshooting the IP phone when
required.
Using the Mitel Web UI and selecting “
Show Task and Stack Status
” displays the tasks and
stack status on the IP phone. This screen also displays the
Free Memory
and the
Max Block
Free Memory
currently on the phone as shown in the following illustration. This information is
for troubleshooting purposes only.
Summary of Contents for 6800 Series
Page 1: ...Mitel 6800 Series SIP Phones 58014473 REV02 RELEASE 4 2 0 SERVICE PACK 2 ADMINISTRATOR GUIDE ...
Page 22: ...Chapter 1 OVERVIEW ...
Page 53: ...Chapter 2 CONFIGURATION INTERFACE METHODS ...
Page 72: ...Chapter 3 ADMINISTRATOR OPTIONS ...
Page 154: ...Chapter 4 CONFIGURING NETWORK AND SESSION INITIATION PROTOCOL SIP FEATURES ...
Page 264: ...Chapter 5 CONFIGURING OPERATIONAL FEATURES ...
Page 590: ...Chapter 6 CONFIGURING ADVANCED OPERATIONAL FEATURES ...
Page 698: ...Chapter 7 ENCRYPTED FILES ON THE IP PHONE ...
Page 704: ...Chapter 8 UPGRADING THE FIRMWARE ...
Page 713: ...Chapter 9 TROUBLESHOOTING ...
Page 743: ...Appendix A CONFIGURATION PARAMETERS ...
Page 1065: ...Appendix B CONFIGURING THE IP PHONE AT THE ASTERISK IP PBX ...
Page 1069: ...Appendix C SAMPLE CONFIGURATION FILES ...
Page 1085: ...Appendix D SAMPLE BLF SOFTKEY SETTINGS ...
Page 1090: ...Appendix E SAMPLE MULTIPLE PROXY SERVER CONFIGURATION ...
Page 1094: ...Appendix F CERTIFICATE SUPPORT ...
Page 1113: ......