Mitel 6800 Series, Administrator'S Manual

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Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide
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References
For more information about the debug level configuration parameters, see , the section,
“Troubleshooting Parameters” on page 318.
For information about configuring the log settings using the Mitel Web UI, see “Performing
Troubleshooting Tasks” on page 9-7 .
SUPPORT INFORMATION
You can save the local and/or server configuration files of the IP phone to the location specified
in the "Log Settings" section.
Performing this task allows Mitel Technical Support to view the current configuration of the IP
phone and troubleshoot as necessary.
In the “Support Information” section, you can:
• Get local.cfg
• Get server.cfg
• Get <user>.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk Phone
Support‚" on page 99 for details).
• Get <user>_local.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk
Phone Support‚" on page 99 for details).
• Show Task and Stack Status
Mitel Technical Support uses this support information for troubleshooting the IP phone when
required.
Using the Mitel Web UI and selecting “
Show Task and Stack Status
” displays the tasks and
stack status on the IP phone. This screen also displays the
Free Memory
and the
Max Block
Free Memory
currently on the phone as shown in the following illustration. This information is
for troubleshooting purposes only.