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User Guide – Release 2.0

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Summary of Contents for 5560

Page 1: ...User Guide Release 2 0 ...

Page 2: ...ment or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS Mitel is a trademark of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names m...

Page 3: ...NG YOUR 5560 IPT APPLICATIONS 9 Using the Settings Application 9 CUSTOMIZING YOUR 5560 IPT 11 Specify User Information 11 Using the Onscreen Keyboard 12 Using the Dial pad to Enter Information 12 Specify Text Size 13 Specify Call Notification Behavior 13 Specify Display Brightness and Contrast 13 Change User PIN 14 Handset Configuration 14 Enable a Screen Saver 14 Specify Audio Feedback Options 15...

Page 4: ...MAKING AND ANSWERING CALLS 23 Dial from a Private Line Key 23 Dial from a Speed Call Key 23 Dial from the People Application 23 Dial from the Keypad 23 Phone Book 24 Answer a call 24 To answer using speaker microphone 24 End a call 25 Switch between two active calls 25 Redial 25 Redial Saved Number 25 Handsfree Operation 25 Handsfree Operation Examples 26 CALL HANDLING 28 Hold 28 Transfer 28 Confe...

Page 5: ...Campon 32 Direct Paging 32 Do Not Disturb 32 Emergency Calls 33 Group Paging Meet Me Answer 33 Hot Desking 34 Hot Desk PIN Change 34 Message 34 Message Waiting Indicator 35 Override Intrude 35 Paging 35 Speak Ease 35 Speed Call 35 Tag Call 36 Trunk Flash 36 ...

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Page 7: ...ixed feature keys for convenient access to features such as Conferencing push to talk microphone customizable user settings and navigational keys to access various screens and application layers The 5560 IPT supports Mitel Call Control MiNet protocol It also supports Hot Desking and Resiliency and can be used as a Teleworker phone Note Line Interface Module and Conference Unit are not supported Fi...

Page 8: ...LED indicates microphone ON state for the selected call Vol and Vol provide volume control for the handset and handsfree speakers Keypad use to dial or enter numbers on the active display Cancel use to end a call 6 Navigation Page Keys for the Right Side and 7 Navigation Page Keys for the Left Side Use to display additional pages of information The 5560 IPT has three page navigation keys for each ...

Page 9: ...ion needs The two feature keys on the bottom right of page 1 of the Left display are always Prime Line keys 12 Handsets You can connect one or two handsets to the 5560 IPT For more information about audio device connectivity refer to the 5560 IPT Installation Guide Ring Message indicators When indicator is it means that Flashing once rapidly Your 5560 IPT is ringing Flashing slowly A message or ca...

Page 10: ...r adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your 5560 IPT tilts to give you a better view of the keys Refer to Figure 2 To tilt your 5560 IPT for better viewing With the front of the 5560 IPT facing away from you locate the adjust...

Page 11: ...esent audio to s needed ey that you have programmed as People whether it is programmed on the Left side or the Right All applications launch on the left hand display regardless of Left Right context the left handset Tips for Using this Guide When this guide tells you to press one of the keys for example Press Speaker it means press the Left or Right key to set the context to the left or right hand...

Page 12: ...de at the same time 2 Float Keys Display the queue of ringing calls Up to six concurrent incoming calls appear on float keys with associated labels For more information see Edit Float Key Behavior on page 18 3 Programmable Keys Launch specific call control features Press the Menu key and select the Settings application to program these keys The 5560 IPT provides 16 programmable keys per page on ea...

Page 13: ...rogrammable Keys area such as page indicators and quantity of items Getting Started with 5560 IPT When you receive your 5560 IPT you need to program features and applications Pressing the Menu key provides a list of the applications you can use to customize your 5560 IPT See Figure 4 left display Use the Settings application to program your personal settings like key programming display brightness...

Page 14: ...tem If your 5560 IPT is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the 5560 IPT fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator Note The mailbox on the secondary ICP will no...

Page 15: ...he Call Forwarding Application on page 21 for more information about adding editing deleting and activating Call Forwarding profiles Settings Use the Settings application to display and quickly change your current configuration settings and personal key programming See Using the Settings Application on page 9 for more information People Use the People application to add delete and edit contact nam...

Page 16: ... Screen Saver to specify a specific time of inactivity on your 5560 IPT that triggers the screen saver to display See page 14 Audio Feedback to enable disable and adjust the volume of the audio feedback error beeps See page 15 About 5560 IPT to display information about the software release 10 ...

Page 17: ...our name See Using the Onscreen Keyboard on page 12 for more information Use the dial pad to enter name information See Using the Dial pad on page 12 for more information 6 Press Save 7 Press Edit Number 8 Do one of the following In the on screen keyboard press the appropriate numbers for your line See Using the Onscreen Keyboard on page 12 for more information Use the dial pad to enter number See...

Page 18: ...Save To type Number information when the onscreen keyboard appears Press the key beside the digit you want to enter When you have finished selecting digits press Save Using the Dial pad to Enter Information You can use the standard dial pad keys 0 9 and to enter a name The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e pre...

Page 19: ... you want the default Phone window to display Select this option To make the Phone window open when Made you begin an outgoing call To my prime line you receive an incoming call on your prime line To my other lines you receive an incoming call on any line other than your prime line 5 Press Save Note Press the Cancel softkey at any time to exit this application without making any changes Specify Di...

Page 20: ...er handsets select Push to Mute the default setting Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your 5560 IPT Performing this procedure on the left display sets the feature for both displays To enable a screen saver 1 Press the Menu fixed function key 2 Press Settings 3 Press Screen Saver 4 Select the amount of inactivity time th...

Page 21: ...e audio feedback 1 Press the Menu fixed function key 2 Press Settings 3 Press Audio Feedback 4 Set the options using the appropriate actions described below Option Action Turn audio feedback off for errors Press Turn Off Adjust audio level for error beeps Press Volume or Volume Test audio level for error beeps Press Play Error Tone Turn audio feedback on for errors Press Volume 5 Click Save Note P...

Page 22: ...e Prime lines are Key 1 and Key 3 right hand lowermost keys on Page 1 of the left display Features available for programming on programmable keys Speed Call Message Waiting Indicator Private Speed Call Emergency Call Night Answer Tag Call Account Code Verified Privacy Release Account Code Non Verified Swap Phonebook Release Speak Ease Call Park Paging Call Park Retrieve Call Pickup Group Listen Ca...

Page 23: ... you are finished with this procedure If you are programming Speed Call or Message Waiting Indicator do the following Press the Edit Number field Use the on screen keyboard or the dial pad to enter the appropriate numbers that correspond to the prompt Press Save 9 Press Close and then press Close again to return to the Phone window The feature key you have programmed appears Note If you want to pe...

Page 24: ... you want to edit 5 Press Edit Label 6 Press Clear to remove the existing label if required 7 Use the onscreen keyboard or the dial pad to enter the new label Press the page navigation keys for uppercase letters and special symbols 8 When label entry is complete press Save 9 Press Close to exit the Settings application Note You cannot edit the labels for the two prime lines the two right hand lowe...

Page 25: ...tely Float after 5 60 seconds 6 Press Save 7 Press Close to exit the Settings application Clear Programming from a Key You may want to clear the programming from a key if you are no longer using it To clear the feature or application programming from a key 1 Press the Menu fixed function key 2 Press Settings 3 Press Programmable Keys 4 Press the key you want to clear 5 Press Clear Key 6 Press Clos...

Page 26: ...in your contact numbers 5 Press Save The First Name window appears 6 Use the onscreen keyboard or the dial pad to enter the first name of your contact 7 Press Save 8 To enter a last name for your contact press Last Name and use the onscreen keyboard or the dial pad to enter the last name 9 Press Save 10 Press Close Editing information in your contact list 1 Open the People application 2 Press the ...

Page 27: ... used to turn off Call Forwarding To create a Call Forward profile 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press New Profile 4 Press Edit Profile Name 5 Use the on screen keyboard or dial pad to enter the profile name and press Save Select a profile name that indicates the destination to which your calls will be forwarded 6 Select one of the following Call Forward categories ...

Page 28: ...n on a Call Forwarding profile after it has been programmed 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press the appropriate Profile setting 4 Press Activate Cancel Call Forwarding Profile To cancel a Call Forwarding profile 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press None 4 Press Activate Editing the Default Profile You can edit the Default profile and c...

Page 29: ...m Administrator can program Private Lines Dial from a Speed Call Key Optional Press a Dial Tone line key Press a key you have programmed as a Speed Call associated with the party you want to call Dial from the People Application To dial a contact from your People list 1 Open the People application by pressing Menu and then People 2 Use the navigation keys to page through the contact list and selec...

Page 30: ...set is active If the handset you want to use is already active you do not need to select it Answer a call 1 Select the line key or float key for the ringing line that is flashing Calling Line ID information is displayed if available 2 Do one of the following Use the handset headset associated with the display that received the call Use the speaker microphone To answer using speaker microphone 1 Se...

Page 31: ...ght to select the handset headset you want to use 2 Dial the appropriate feature access code Note The left and right sides of the terminal have separate redial memories For example if you dial a number using the right handset and then switch to the left handset you cannot save the right dialed number on the left handset Handsfree Operation The Speaker fixed function key turns Handsfree on and off ...

Page 32: ...t call LED on Left button is ON LED on Mic button is ON when un muted Active for the Right call Active for the Right call LED on Right button is ON LED on Mic button is ON when un muted Two handsfree calls one on the Left and one on the Right LEDs on both sides of Speaker button are ON Note When the Left key is pressed speaker and microphone are inactive for the Right side Note When the Right key ...

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Page 34: ...l the appropriate feature access code and the number of the station that placed the call on Hold Press the flashing line key Transfer To Transfer an active call 1 Press Left or Right to select the handset headset you want to use 2 Press Trans Conf 3 Dial the number of the third party 4 Do one of the following To complete the transfer press Release To announce the transfer wait for an answer consul...

Page 35: ...Press Release Press Cancel Conference Split To Split a Conference and speak privately with the original party Press the Split softkey Add Held To move a call on hold to another line appearance 1 Press any available line appearance key 2 Press AddHeld 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press AddHeld 2 Press the flashing line key Swap To c...

Page 36: ... have programmed as Verified Account Code or Non verified Account Code 2 Dial the Account Code digits 3 Press Save Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Press Left or Right to select the handset or headset you want to use 2 Dial the appropriate feature access code 3 Dial the digits announced by the attendant Callback The Callback feature allows yo...

Page 37: ...ogrammed as Page or dial the appropriate feature access code followed by the Paging zone number if required Then announce the call and the park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Press Left or Right to select the handset headset you want to use 2 Do one of the followi...

Page 38: ...you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed Note Do Not Disturb only affects the prime line on the lowermost right hand key of the left display To activate or deactivate Do Not Disturb 1 Press the Menu fixed function key 2 In the Overview menu press Do Not Disturb The status line of the right side displays the...

Page 39: ...to a Group Page but you don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Press Left or Right to select the handset or headset you want to use 2 Do one of the following Press the key you have programmed as Direct Page Dial the appropriate feature access code ...

Page 40: ... 1 Press the Menu fixed function key 2 Press Login 3 Press Enter DN 4 Using the dial pad enter your Hot Desk User Extension Number and then press Enter PIN 5 Enter your PIN number and press Login A message displays indicating that applications are being loaded The 5560 IPT status line shows the Hot Desk icon while you are logged in To log out of Hot Desking 5560 IPT the 5560 IPT must be idle 1 Pre...

Page 41: ...e when you encounter a busy tone 1 Press the key you have programmed as Override 2 Wait for an answer Paging To use Paging 1 Press the key that you have programmed as Direct Page 2 Dial the Paging zone number if required 3 Make the announcement Speak Ease The Mitel Speak Ease feature enables access to the Mitel Speech Server a speech recognition application that routes incoming calls based on spok...

Page 42: ...Call key while the call is in progress For information about programming keys see Programming Features On Your Keys on page 16 Press Trans Conf 3 Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the corresponding display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls ca...

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