NuPoint Messenger Getting Started
Mitel Nupoint Messenger
Getting Started
TUTORIAL
When entering your mailbox for the first time, the system will automatically prompt you to change your passcode (initially
set to be your mailbox 1111), record your name, and a personal greeting for your callers. This is called a Tutorial.
Set Up Your Passcode:
Enter U (8) – User Options,
Enter P (7) – Passcode,
Enter a new 4 to 10 digit Passcode.
Record Your Greeting:
Enter U (8) – User Options,
Enter G (4) – Greeting,
Record your new greeting (3 seconds of silence or the # key will tell the
system you are finished),
Enter R (7) to Review the recording,
Enter D (3) to Discard (Optional),
Enter X (9) to Save the recording.
Record Your Name:
Enter U (8) – User Options,
Enter N (6) – Name,
Record your first and last name (3 seconds of silence or the # key will tell the
system you are finished),
Enter R (7) – Review the recording,
Enter D (3) – Discard (Optional),
Enter X (9) – Save the recording.
ACCESSING YOUR MAILBOX
From your own telephone: Press your Voicemail key,
or
Dial the voice mail extension number of 444. After the
system greets you dial your Passcode.
From any other telephone on the system: Press your Voicemail key,
or
Dial the voice mail extension number of
200. When the system answers, press *. You will now get a message stating ‘welcome to the message center,please
enter a mailbox number or wait’. Enter in your 3 digit mailbox number. This number is the same is your phones
extension. When your personal voicemail message is played hit the * key. Now enter in your Pass code when
prompted.
From outside the office:
-
Dial your own personal direct line phone number. When you hear your personal greeting playing, Press *, and
enter your pass code when prompted.
OR you can…
-
Dial the voicemail backdoor number 403-648-2277. When the system answers, press *, wait a second and
then hit * again. You will now be prompted to enter in your mailbox number. When your personal voicemail
message is played hit the * key. Now enter in your Pass code when prompted.
SAMPLE GREETING
“You have reached (your name) of (Company name). I will be in the office today, but I am either on the phone or away
from my desk. Please leave a message, and I will return your call as soon as possible. If you would like to speak with
someone directly, please press “0” to reach the attendant during business hours. Thank you.”
Helpful Tips:
-
To bypass a co-workers greeting and be at the recording tone – Press “2” (While listening to their greeting)
-
If you accidentally delete a message, press the * key right away, and the message will be retrieved
-
When playing a message, you can press the * key to move backward 5 seconds into the message, or the # key to
move forward in 5 second increments
