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Mitel 112 User Manual Download Page 41

Table of Contents

CALL OPERATIONS

This section describes call handling.

INCOMING CALL

As the handset receives an incoming call an alerting screen will be displayed as displayed
below. This will be accompanied by a ring signal according to the respective settings on the
handset.

The calling party’s handset number will be shown in the display, and an additional name is
displayed if the calling party’s handset number is stored in the local phonebook.

ANSWERING AN INCOMING CALL

To answer an incoming call press the green “Off-hook” button

, or press the “Off-hook”

button two times to change to speaker mode.

Note

: When “Auto answer” is set to “Automatic” an incoming call is answered automatically

after one ring signal. If “Auto answer” is set to “Any key” an incoming call can be answered by
pressing any key on the keypad, and not just the green “Off-hook” button.

REJECT AN INCOMING CALL

It is possible to reject an incoming call by pressing the “Reject” softkey when you recieve an
incoming call. This way the calling party will receive a busy tone, and “User busy” displayed
on the screen as shown in the picture below.

Note

: An incoming call can also be rejected by pressing the red “On-hook” key.

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Summary of Contents for 112

Page 1: ...MITEL 112 DECT PHONE UNIVERSAL HANDSET USER GUIDE ...

Page 2: ...is document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The Mitel word and logo are trademarks of Mitel Networks Corporation Other product names mentioned i...

Page 3: ...Open Back Cover 4 To Replace Battery 4 Handset Serial and IPEI Number 4 PHONE OVERVIEW 5 Handset Front View 5 Rear View Handset 6 DISPLAY 7 Icons and Text in the Display 7 Menu icons 8 Keys and Buttons 9 Navigation Keys Selection Key 9 Softkeys 9 Off hook Key 9 On hook and On Off Key 9 Speed Dial Keys 9 The Keypad 10 Idle Mode and Number Input Mode 10 In Text Input Mode 10 Silent Mode from Key 10 ...

Page 4: ...ew 19 More Calls Options 19 Connectivity 20 Register 20 Deregister 21 Select PBX 21 Settings 21 Time Date 22 Language 23 LED Signal 24 Power Save 25 Security 25 Handset Name 26 Reset Settings 27 Status 27 Auto Answer 28 Silent Charging 28 Do Not Disturb 28 Hide Number 29 Call Forward 29 Idle Screen Saver 30 Idle Clock 31 Audio Settings 31 Silent Mode 31 Ring Volume and Ring Melody 32 Key Sound 33 ...

Page 5: ...ll from Idle 36 Initiating a Call from Contacts 37 Initiating a Call from Calls 37 Initiating a Call from the Central Directory 37 Call Holding Retrieving 38 Call Transfer 38 Supervised Transfer 38 UnSUPERVISED Transfer 39 Swap between Two Calls 40 Call Waiting 41 Conference Call 41 Establishing a Conference Call 42 Terminating a Conference Call 43 TROUBLESHOOTING 44 Operational problems 44 v ...

Page 6: ...Handset Operations Manual vi ...

Page 7: ...Mitel 112 DECT Phone AUDIENCE This guide is intended for users and system administrators ABBREVIATIONS For the purpose of this document the following abbreviations hold DECT Digital Enhanced Cordless Telecommunications IPEI International Portable Equipment Identity MAC Media Access Control PBX Private Branch Exchange 1 ...

Page 8: ...ne the shipping package for evidence of physical damage or mishandling prior to opening If there is evidence of mishandling prior to opening you must report it to the relevant support center of the regional representative or operator CONTENTS OF THE PACKAGE Before proceeding ensure that the handset unit package box contains the following items 1 x Charger with A C Adaptor 2 x Battery AAA 1 x Hands...

Page 9: ...vendor 4 Do not disassemble customize or short circuit the battery USING THE CHARGER Each handset is charged through the use of a handset charger The charger is a compact desktop unit designed to automatically charge and maintain the correct battery charge levels and voltage The handset charger is powered by AC supply from 110 240VAC that supplies 5 5VDC at 600mA When charging the battery for the ...

Page 10: ...t TO REPLACE BATTERY Remove the back cover as shown above Remove the old battery and replace it with a new one HANDSET SERIAL AND IPEI NUMBER The serial number and IPEI number of each handset are found either on a label which is placed behind the battery or on the packaging label First lift off the handset back cover lift the battery and read the serial number 4 ...

Page 11: ...he menus available on the handset Call Key Accept Call Key Off hook key Press to answer a call and it functions as a shortcut to the call list End ON OFF Key Back Key On hook key Press to end call to return to a previous menu and to switch the handset on off by long press Right Softkey Used for different commands its function changes according to what is displayed on the screen Left Softkey Used f...

Page 12: ...IEW HANDSET Headset connector 3 5mm This is for connecting a headset The connector is protected against dust by the headset connector cover External Speaker Is used for ringing alarms and when speaker mode is enabled in call Battery 6 ...

Page 13: ... screen is always visible in all screens This displays icons which give the user information about signal strength missed call new voicemail message phone lock key lock sound off time and battery status These icons are shown and explained shortly in the following Signal strength icon is always visible in the upper left corner The number of green bars indicates the strength of the signal Battery ic...

Page 14: ...n the screen below The status bar at the top of the display is always displayed independent of which menu is selected and the softkey bar shows the possible options to select in every menu In the active area of the screen the name of the selected menu is displayed at top and the available menus to select are displayed During navigation across the different menus the highlighted icon is moves to in...

Page 15: ...the function of each one is indicated by the prompt in the display just above each softkey according to the respective screen OFF HOOK KEY Press this key to answer an incoming call or dial a number either directly from the idle or from the contact list call list or central directory If you press this key from idle mode it opens the call list pressing it during a call activates the speaker mode ON ...

Page 16: ...ys the first available character on that specific key The marked character is then selected after a timeout or when another key is pressed By pressing the key it is possible to change the text to be upper lower case or only numeric Abc abc ABC or 123 Use the 0 to add a space in the text SILENT MODE FROM KEY By long pressing the key when the handset is in idle the handset is set to silent mode and ...

Page 17: ...f LOCK UNLOCK THE KEYPAD To prevent accidentally calls you can lock the keypad Locking the keypad To lock the keypad long press the in idle The following text message is displayed Press and hold When the keypad is locked the Key Lock icon is displayed in the status bar Unlocking the keypad To unlock the keypad long press until the text message Press and hold disappears Note It is possible to answe...

Page 18: ... as displayed on the image below Press the left softkey to enter the Contacts menu press the right softkey to enter the Central Directory menu To enter the menu from idle mode press the selection key in the middle of the navigation keys CONTACTS All the local contacts on the handset are displayed in the Contacts menu Below both a full and an empty local phonebook are displayed 12 ...

Page 19: ...save a new contact press the Save softkey CALL EDIT A CONTACT When the Contacts menu contains contacts it is possible to edit each contact with the left softkey When pressing Edit it is possible to edit the name work or ringtone for the highlighted contact To call a contact scroll to the contact and when the contact is highlighted press the green off hook key MORE CONTACTS OPTIONS When a specific ...

Page 20: ... feature allows the user to assign a speed dial number 2 9 to a contact This enables the user to call a contact by making a single long press on one of the number keys 2 9 when in idle A contact can only be assigned to one speed dial number at a time The first defined number of the contact will be dialed when the speed dial key is pressed This means that if all numbers work mobile home and other a...

Page 21: ... assigned to a contact The first number defined is dialed For example local contact Adam is called directly from idle by long pressing CENTRAL DIRECTORY The Central directory menu provides a different list of contacts that your system administrator has configured in the base system From idle mode press the right softkey to enter the Central directory Otherwise you can open the menu by pressing the...

Page 22: ...ty and press the Search softkey all the contacts in the central directory are displayed Note When the central directory is in LDAP mode if you press the Search softkey the handset will return to the Search field and you can perform a new search for a If you press the red On hook button in the central directory the handset returns to idle If the central directory instead of LDAP mode is set to Loca...

Page 23: ...THE CENTRAL DIRECTORY To call a contact from the central directory press the green Off hook button The contact number that is currently displayed on the screen is called If a contact has more numbers assigned a green arrow is shown to the right of the contact Press the right and left navigation keys to navigate between the different numbers assigned to that contact The number that currently appear...

Page 24: ... All calls list As shown in the images below the information displayed about the missed call in the call list is in bold text until the entry has been scrolled over once After the entry has been displayed once the call information text is no longer bold and the red missed call icon disappears from the status bar CALL To initiate a call directly from the local call list use the up and down navigati...

Page 25: ...me details about the call as the View function explained in Call View Save as contact With this feature it is possible to save the number in the call list as a contact Append to contact This function makes it possible to add the number in the call list to an existing contact Edit before call With this function the number in the call list can be edited before calling Delete item By selecting Delete...

Page 26: ... menu by pressing the selection key in idle and choosing this menu In this menu it is possible to register or deregister the handset to a certain base system REGISTER When a handset is to be registered on a base system the user will be prompted for an access code base registration Access PIN Code before the registration procedure is started The Access PIN Code defaults to 0000 and cannot be change...

Page 27: ... Accept the deletion by pressing Yes The No cancels the operation SELECT PBX In the Select PBX menu it is possible to select another PBX for the handset to use With this feature it is possible to connect the handset to another PBX than the one used by the base station system In this way the handset can function on a PBX without being connected to a system of base stations SETTINGS The Settings men...

Page 28: ...Idle Clock TIME DATE To set the time and date in the handset select the Time date menu Change the time and date as shown below To change the time use the keypad or the navigation keys to set the time to be what you want and press Save as shown in the third image The time format can also be changed by pressing the Format softkey In Time format the preferred time format 24 or 12 hours can be selecte...

Page 29: ...y using the up and down navigation keys LANGUAGE In this menu it is possible to select between different languages for the handset The menu tree below shows the different languages available on the handset Settings Language English Español Deutsch Francais Italiano Nederlands Português Dansk Svenska Türkce Polski Norsk Russian 1 Russian 2 Hrvatski Srpski Slovenian 23 ...

Page 30: ...per left of the handset blinks green and can be assigned to distinctive situations by the user The green LED can be configured to blink at the following events Missed call The green LED signal blinks when there is a missed call Voice message The green LED signal blinks if there is a voice mail message that has not been listened to Low battery The green LED signal blinks when the battery is low bel...

Page 31: ...eature is enabled the keypad locks automatically after a specified length of time during which the handset has not been used The currently applied setting is displayed when you select the Automatic keylock A list of selectable timeouts is displayed when the user enters the Automatic keylock menu Choose a setting by pressing the Select Afterwards when the handset has been inactive in the selected t...

Page 32: ...d An editor is displayed when entering the menu The handset name is typed in using the numeric keys and afterward pressing the selection key to save the name The handset name is displayed in the third line of the idle display Line If the handset is used in a multiline environment it is possible to select preferred lines for the handset to make outgoing calls from in the Line menu Note To see addit...

Page 33: ...seful information about the handset and the handset s base station The displayed information is as follows Base station Software version of the base station Hardware version of the base station IP address of the base station MAC address of the base station System name of the base stations to which the handset is registered Handset status Software version of the handset Hardware version of the hand...

Page 34: ...ill have their normal functions will answer an incoming call The call is not answered by removing the handset from the charger Automatic If the feature Automatic is enabled on the handset then the incoming call is answered automatically after 5 seconds SILENT CHARGING The Silent charging feature can be used to disable ringing during charging The options are as follows Off The handset is ringing wh...

Page 35: ... the counterpart of the call On for next call If this function is enabled the caller ID will be hidden for the counterpart only for the next outgoing call and displayed again for all following calls Always on With Always on enabled the caller ID is hidden from the called party for all outgoing calls Note When Hide Number is enabled the base sends SIP header Privacy id to address sip anonymous anon...

Page 36: ...he handset forwards all incoming calls if the handset is busy or if the user presses Reject on the call This feature is also setup in the same way as Forward Unconditionally above IDLE SCREEN SAVER When the idle screen saver is enabled the handset screen will dim but never turn off when the handset is placed in the charger The following three options can be selected for Idle Screen Saver Off The s...

Page 37: ... is entered through the menu by pressing the selection key in idle It contains different settings for the sounds and ringing on the handset SILENT MODE The Silent profile can either be enabled with the On softkey or disabled with the Off softkey When the Silent profile is enabled no sounds are played on the handset and the handset does not ring on incoming calls or messages In the Audio settings m...

Page 38: ...e currently applied ring melody is played when adjusting the ring volume so that the respective ring volume can be heard before selected Ringer mute The ringer is switched off when the lowest level is selected in Ring volume and a mute image is showed in the display as seen below When the ring volume is set to mute the Sound off icon is displayed in the status bar and no sound is heard when receiv...

Page 39: ...ssing the keys during key lock state even though one of the options Click or Tone is enabled CONFIRMATION SOUND This feature can either enable or disable confirmation sounds on the handset When the function Confirmation sound is enabled On an audible indication is given when an event succeeds or fails For example a positive confirmation sound is generated when a new setting is set or an entry is s...

Page 40: ... is at the edge of the possible coverage of the call and that the user has to move back in coverage to keep the call going Note This feature is only functions when the handset is in a call not during idle mode CHARGER WARNING This feature causes the handset to make a sound when you put it in the charger that indicates that the handset is charging When the feature Charger warning is enabled On an a...

Page 41: ...n incoming call press the green Off hook button or press the Off hook button two times to change to speaker mode Note When Auto answer is set to Automatic an incoming call is answered automatically after one ring signal If Auto answer is set to Any key an incoming call can be answered by pressing any key on the keypad and not just the green Off hook button REJECT AN INCOMING CALL It is possible to...

Page 42: ...turns to the call on hold The call on hold is now active and the user has to press the red On hook button again to terminate this call INITIATING A CALL A call can be initiated from different locations on the handset By entering the number directly from idle From the Contacts menu From the Calls menu From the Central Directory How to initiate a call from these different directories is explained in...

Page 43: ...when in idle INITIATING A CALL FROM CALLS The number of an outgoing incoming or missed call can be called directly from the call list by highlighting the number and pressing the green Off hook button to call the entry Note The Calls list can be reached from the menu Calls or directly from idle by pressing the green Off hook button INITIATING A CALL FROM THE CENTRAL DIRECTORY When opening the Centr...

Page 44: ...active call will be terminated when pressing the red On hook button and the handsets automatically returns to the call on hold i e the call on hold is now active and the user has to press the red On hook button again to terminate this call 2 When the counterpart is put on hold it is also possible establish a second call and make a conference swap or transfer which will be explained in the followin...

Page 45: ...ered the call press Transfer The call is transferred so that the second and third party are now in call and a Call ended screen is displayed on the handset that initiated the transfer as seen above Note It is also possible to make an supervised transfer by pressing either the Hold softkey instead of pressing Transfer in step 2 UNSUPERVISED TRANSFER When making an unsupervised transfer the call wil...

Page 46: ... transfer by pressing Hold instead of pressing Transfer in step 2 SWAP BETWEEN TWO CALLS It is possible to swap between two calls In this case one party will be in ongoing call and the second party will be on hold So Swap means that it is possible to toggle between these two parties 1 Initiate a call with a counterpart so that the handset displays Connected as shown above 2 Put this call on hold b...

Page 47: ...g the call waiting and the following screen is displayed In this case the call waiting is from party 4241 called Gary in the local phonebook It is possible to reject the call waiting with the Reject softkey and continue the ongoing call If the call party wants to answer the call waiting the off hook key should be pressed The following screen is displayed This indicates that the local handset now h...

Page 48: ...d party is still on hold and the conversation is only between the third party and the first party that is the initiator of the conference 6 Press the Conf softkey to form the conference 7 The Conference screen as seen above is displayed and the three participants are in a conference call Thereby the conversation is between all three parties Notes 1 It is possible to invite more participants to the...

Page 49: ...ook key to terminate the conference call none of the participants remain on the call Option 2 If one of the invited participants in the conference presses the red On hook key that participant is dropped from the call An ongoing call remains between the initiator of conference and the other participant Note Different configurations on the PBX that the base system uses may result in different termin...

Page 50: ...the Audio Settings is greyed out and cannot be changed it is because the silent mode is enabled by long pressing the key Please long press the key in idle to disable this silent mode State The handset does not respond when pressing on the keys Problem cause Keylock featire is enabled and a Press and hold screen is displayed when pressing any key Action Long press press for more than 2 seconds the ...

Page 51: ...s Corporation All Rights Reserved The Mitel word and logo are trademarks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks ...

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