Troubleshooting Your Appliance
78
A
Troubleshooting a Hard Drive
c
Only trained service technicians are authorized to remove the appliance cover and
access any of the components inside the appliance. Before you begin this procedure,
review the safety instructions that came with the appliance.
c
This troubleshooting procedure can destroy data stored on the hard drive. Before
you proceed, back up all files on the hard drive.
To troubleshoot a hard drive:
1.
Run the appropriate online diagnostics test.
Depending on the results of the diagnostics test, proceed as needed through the
following steps.
2.
Remove the bezel. See
3.
If your hard drives are configured in a RAID array, perform the following steps.
a.
Restart the appliance and enter the host adapter configuration utility
program by pressing
<Ctrl><R>
for a RAID controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b.
Ensure that the hard drives have been configured correctly for the RAID
array.
c.
Take the hard drive offline and then reseat the hard drive. See
d.
Exit the configuration utility and allow the appliance to boot to the
operating system.
4.
Ensure that the required device drivers for your controller card are installed and
are configured correctly.
5.
Restart the appliance, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
If the problem persists, see
Troubleshooting a Storage Controller
.
Summary of Contents for RazorSafe 700
Page 10: ...4 Preface ...
Page 32: ...About Your Appliance 26 1 ...
Page 96: ...Jumpers and Connectors 90 B ...
