Mirapoint RazorSafe 700, Hardware Manual

Page: 85 / 98

Troubleshooting a Storage Controller
79
Troubleshooting a Storage Controller
c
Only trained service technicians are authorized to remove the appliance cover and
access any of the components inside the appliance. Before you begin this procedure,
review the safety instructions that came with the appliance.
To troubleshoot a storage controller:
1. Run the appropriate online diagnostic test.
2. Enter the System Setup program and ensure that the RAID controller is enabled.
3.
Restart the appliance and press
<Ctrl><R>
for a RAID controller to enter the
configuration utility program.
See the controller's documentation for information about configuration
settings.
4.
Check the configuration settings, make any necessary corrections, and restart
the appliance.
5. Power off the appliance and attached peripherals, and disconnect the appliance
from its electrical outlet.
6.
Open the appliance. See Opening the Appliance on page 30.
7.
Ensure that the controller card is firmly seated into the expansion-card
connector. See
Installing the Integrated Storage Controller Card on page 43.
8. If you have a battery-cached RAID controller, ensure that the RAID battery is
properly connected and, if applicable, the memory module on the RAID card is
properly seated.
9. Verify that the cable connections between the SAS backplane and the integrated
storage controller are correct. See
Installing the Integrated Storage Controller
Card on page 43.
10.
Ensure that the cables are firmly connected to the storage controller and the
SAS backplane board.
11. Close the appliance. See Closing the Appliance on page 30.
12.
Reconnect the appliance to its electrical outlet, and power on the appliance and
attached peripherals.
If the problem persists, see Getting Technical Support on page 2.