8 |
P a g e
FAQ:
How to connect camera to another router?
Go the camera’ settings page, look for “remove device” Remove it and reset the camera and
pair it again through the app.
Poor performance, take long time to load the live footage?
Please check the Wi-Fi signal, if it is less than 60%, you will need consider changing the
camera location or purchase a Wi-Fi extender to boost the signal.
Camera went offline and doesn’t reconnect back online by itself?
Go the camera’ settings page, look for “remove device” Remove it and reset the camera and
pair it again through the app.
Followed the pairing process but still receive the error Cannot find Device?
Manually disable the 5Ghz Wi-Fi signal on the router setting
Ensure that the 2.4Ghz Wi-Fi signal is on.
Ensure the indicator light is blinking RED rapidly as per APP screen (1 blink per
second)
Please check you have entered the correct 2.4Ghz Wi-Fi SSID and password
How to turn on or turn off movement notification?
1. On the Genio APP home screen, Tap on
Me
->
Settings -> Push Notification ->
turn
on/off
Enable notifications
2. On the iphone
, Settings -> Notifications ->
turn on/off
Allow Notification
For multiple camera setup, change camera view or arrange device set up sequences and
manage rooms?
On the genio APP home screen, tap on … on the top right corner, to access these options ,
tap on V to switch below rooms
MIRABELLA INTERNATIONAL PTY LTD
1 MIRABELLA DRIVE, TULLMARINE, VIC, AUSTRALIA 3043
TOLL FREE: 1800 636 528, www.mirabellagenio.com.au