5 |
P a g e
After you have connected to SmartLife_XXXX signal, exit the settings screen and return
to the Mirabella Genio, the APP will commence the 0-100% countdown process.
Please pay attention to the
screen to determine the
cause of time-out error
If the light never stops
blinking, there could be
issue with the phone
setting or router setting
If light does stop blinking,
but unable progress to
“
register on cloud
” it
indicates communication
error with your router to
our cloud service ( you will
need to change the router
setting, disable the 5Ghz)
Please check and ensure
1. You enter the correct
2.4Ghz Wi-Fi name and
password.
2. Your light is receiving
good Wi-Fi signal, if possible
move it to a location closer
to the router
3. 5Ghz Wi-Fi signal is
turned off on the router
4. If you are using IOS 14,
please ensure “local
network” permission is
turned on for Genio App
Remember the performance of the Wi-Fi smart devices rely heavily on the
performance of your router and Wi-Fi. Before considering buying a new router or Wi-Fi
extender or calling Mirabella for technical help, please google topic such as
“Improving
WiFi Signal or Changing Wifi
Channels”
and try the settings suggested.
For Telstra NBN or dual-band routers that only broadcast with one Wi-Fi name , you
must manually disable the 5Ghz Wi-Fi for successful connection and for best overall
performance.
Please go to
https://mirabellagenio.net.au/faqs
read the special instructions required
for successful connection
