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P a g e
A
. This is an indication of a communication error with the router, please ensure you
manually disable the 5GHz Wi-Fi signal on the router setting
Q. How to connect camera to another Wi-Fi network?
A.
Go into the cameras settings, tap on “remove device” to remove it , reset the
camera and pair it again through the app.
Q. Poor performance, takes a long time to load the live footage?
A.
Please check the Wi-Fi signal, if it is a weak signal, you may require moving the
camera closer to your router or consider purchasing a Wi Fi extender.
Q. Camera has gone offline and will not reconnect on its own?
A.
Go the camera’ settings page, look for “remove device” Remove it and reset the
camera, then pair it again through the app.
Q. Followed the pairing process but received error cannot find Device?
A.
Check the following;
1. 5GHz Wi-Fi signal on the router setting has been disabled
2. Indicator light is blinking red rapidly as per APP screen
3. Please ensure you entered the correct Wi-Fi SSID and password
4. Please ensure phone is on the 2.4GHz Wi-Fi not 4G mobile data or 5GHz
Q. How to turn on or turn off motion detection notifications?
A.
On the Genio APP home screen, Tap on
Me
->
Settings -> Push Notification ->
turn
on/off
Enable notifications
Q. How to rearrange device sequences and manage room?
A. In the genio APP home screen, tap on
…
located on the top right corner,
to access
these options , tap on family name to switch below rooms
