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If the Battery Pack requires service:
Before returning a defective unit to Minuteman, please follow the
standard procedures listed below.
1. Call your dealer for assistance. If you cannot reach your dealer, or if
the problem cannot be resolved, call or fax Minuteman's Technical
Support department at the following numbers:
Voice - 972-446-7363, Fax - 972-446-9011
E-Mail - [email protected]
2. Please have the following information available BEFORE calling
technical support.
A. Your name, address and phone number.
B. Where and when the unit was purchased.
C. All of the model information on the rear of the Battery Pack and
the model number of the Minuteman UPS to which it is
connected.
D. Any information on the failure, INCLUDING Error Codes or Error
Messages shown by the UPS.
E. A description of the protected equipment, including model
numbers, if possible.
F. A technician will ask you for the above information and, if
possible, help solve your problem over the phone. In the event
the unit requires factory service, the technician will issue a
Return Material Authorization Number (RMA#).
G. If the Battery Pack is under warranty, the repairs will be done at
no charge. If not under warranty, there will be a charge to repair
the unit.
3. If the Battery Pack is to be returned to Minuteman, pack it in its
original packaging. If the original packaging is no longer available,
ask the Technical Support technician about obtaining a new set.
It is important to pack the Battery Pack properly in order to avoid
damage in transit. Never use Styrofoam beads for a packing
material.
Summary of Contents for XRT Series
Page 1: ...User s Manual...
Page 17: ...17...
