5.3. TROUBLESHOOTING
Problem
Possible Cause
Solution
No reception on the monitor
Camera not turned on
Press and hold down button
(II) for 2 seconds
Monitor not turned on
Press and hold down the
power button
Camera: not plugged in to
the power adapter
Plug in the power adapter
Monitor: The power adapter
is not plugged in or the
battery is low (check LED)
Plug in the power adapter or
charge the battery
The VOX mode or the MD
mode are active
To see the monitored area
continuously, disconnect the
VOX or MD mode on the
monitor.
Monitor out or range
Move the monitor closer to
the camera
Connection lost between
the monitor and a camera
already linked
Link the camera with the
monitor again
No images are displayed but
sounds are heard
Low monitor battery power
(check LED)
Plug in the power adapter or
charge the battery
Only black and white images
are displayed
Check whether the camera
is in night vision/infrared
mode
To see images in colour,
increase the light level
where the camera is located
You cannot hear the
parents’s voice in the baby
unit
The volumen setting of the
baby unit is too low
Set the volume to the
highest level
The camera does not
transmit
The camera is not turned on
Press and hold down button
(II) for 2 seconds
Camera: the power adapter
is not plugged in
Plug in the power adapter
VOX mode or MD mode are
active
To see the monitored area
continuously, disconnect the
VOX or MD mode on the
monitor
You cannot hear the baby on
the parent unit
The volume setting of the
parent unit is too low
Set the volumen to the
highest level
The sensitivity setting of the
baby unit is too low
Increase the sensitivity
setting in the baby unit
Interference or poor
reception
There are mobile phones or
wireless phones too close to
the baby monitor
Move the phones away from
the device
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