15
Version 2.0
You need to reset the device.
o
Disconnect and reconnect the battery.
MY COMPUTER DOESN’T RECOGNIZE THE DEVICE
Try using a different USB slot on your PC.
THE SOUND OR VIDEO IS UNCLEAR
The device needs charging.
THE INDICATOR LIGHT IS ON, BUT THE CAMERA WILL NOT
RECORD VIDEO OR TAKE PHOTOS
The SD card may be too small.
o
Insert SD card between 4GB – 128GB.
You may have a 64GB+ card and need to format it
properly. Visit www.mgidownloads.com/Software and
download the “guiformat.zip” file. Extract the files and
follow the instructions in the “64GB SD Card
Formatting.pdf” document.
THE INDICATOR LIGHT IS FLASHING RED/BLUE
There is no SD card in the device.
OTHER PROBLEMS
Call our technical support at 770–694–6921