00110230w Rev 10/20
19 of 24
Symptom
General Cause
Corrective Action
Sensor does not fit
into sensor port
Incorrect sensor orientation or
Sensor 2.0 stock.
Make sure the sensor size number and laminated circuit are
facing the front of the instrument. See
Only Scepter™ 3.0 Sensors can be used.
Aperture block
Wrong diluent, clogging, air
bubble, debris
Refer to list of acceptable diluents in the
and more detail in Error
Test timeout
Sample may be clumpy
Re-insert sensor. Try new sensor or pre-filter using Steriflip
®
filter unit with 20 µm nylon net. If problem persists, contact
Tech Service.
Sensor issue
No response on
display when pressing
control buttons
Internal software issue
Power off by pressing menu botton 3-5 seconds, until it shuts
down. Restart after 10 seconds, retry previous action.
Unable to reach website
using the Scepter™ 3.0
IP address
Not on the same network or
network firewall setting
blocking
Ensure the computer is on the same network as the Scepter 3.0.
If problem persists, check with your network administrator to
ensure LAN to LAN connections are not blocked
Error Messages
Message
General Cause
Corrective Action
Battery
needs recharging!
Please recharge
the instrument!
Battery is critically low!
System is powering down.
Low battery/no battery
Battery needs to be re-charged. Place Scepter™ 3.0 on
charging stand to recharge the instrument. See
.
Battery is not charging
Ensure that the unit is correctly positioned in charging stand.
An animated ascending power bar should be looping
if connected properly.
Ensure the charging station is plugged into a working
AC wall outlet.
• If instrument is on or asleep, display will flash when on
charging stand and beep.
• If instrument is fully off, it will recharge but will not display
on screen until turned on.
If battery is completely drained, place on charging stand
and press the MENU button for several seconds until the
vibrant M is seen on screen. If no vibrant M appears,
contact Tech Service.
Memory Almost Full
Delete Histograms or
Export to USB thumb drive
Nearly 999 histograms
have been saved
Move saved histograms to USB thumb drive or upload to
website. Delete historgrams once the transfer has been
confirmed. Deleted histograms cannot be restored.
Memory Full
Instrument has exceeded
maximum storage capacity
of 999 saved histograms
Unhandled exception
Internal software issue due
to the instrument malfunction
or high level of external
interference
Internal software issue due to the instrument malfunction or
high level of external interference.
Lost Sensor
Sensor was not
properly inserted
Sensors .
Sensor removed or
ejected prematurely
Histogram data not
displayed on screen
Sensor tip still installed in unit
Eject sensor to continue.
Please eject the Sensor
to continue
Used Sensor is in
Scepter™ 3.0
Eject sensor to continue.
