Maintenance/Service
3
4
4. Include a sheet with the following information: (Note: please keep a copy of
this sheet for your records)
•
Name
•
Address
•
Unit serial number
•
Place and date of purchase or the original invoice number
•
Date of failure
•
A
DETAILED
Description of the problems encountered including: The
operating system, the add-on device installed (if any), the application
software, the failure phenomenon, etc.
•
A list of the whole hardware/software configuration, if applicable.
1.
Clearly mark the RMA # on the shipping box. If an RMA # is not present on
the shipping box, receiving will be unable to identify it and it might be
returned.
2.
Unless prior arrangements have been made, the customer is responsible for
all shipping costs. Unauthorized use of the company’s shipping accounts is
not permitted.
