background image

User name
Address
Tel.
Postal code
Product model
Purchase date
Invoice number
Warranty period

User name
Address
Tel.
Postal code
Product model
Purchase date
Invoice number
Warranty period

Date

Repairman

Warranty Card II

Maintenance

4. When a performance failure occurs during the user’s normal use, our company promises to provide the above

    warranty services unless otherwise stipulated by the applicable laws, rules and regulations of the state.

5. During the warranty period, paid maintenance services will be provided under any of the following 

    circumstances:
    (1) Damage caused by man-made factors or irresistible natural phenomena;
    (2) Failure or damage caused by improper operation of the user;
    (3) Damage due to the user’s disassembly or alteration without authorization.

(II)

 S

ettl

em

en

t fo

rm

 of 

the

w

arr

an

ty p

ro

vid

er

Product warranty description:

1. From the date of the user’s purchase of this product, the warranty period is one year for the host machine, and 

    six months for the adapter, rechargeable batteries and other accessories.

2. After receiving the product repair request, the after-sales service staff will solve the problem within 15 working

    days.

Warranty Card I

(I)

 T

o b

e k

ep

t b

y th

e u

se

r a

s

w

arr

an

ty c

ert

ific

ate

, w

hic

h

w

ill n

ot b

e r

eis

su

ed

 if l

os

t

3. The user can learn about relevant technical problems through the user manual of the product or the after-sales

    service hotline, and get a clear solution.

9953476189

BlackCat 21/RedHawk 21

Summary of Contents for BlackCat 21

Page 1: ...A0 Sep 14 2020 Thank you for purchasing this product Please read the user guide carefully before use Robotic Vacuum Cleaner User Manual BlackCat 21 RedHawk 21 ...

Page 2: ...hild safety 1 4 About the batteries 1 5 Scope of use of the product 1 6 Disclaimers 2 1 Host machine and accessories of the product 2 2 Names of parts 3 Product Installation 7 4 1 Use of the host machine 4 2 Charging method 4 3 APP Operation Guide single guide 4 4 Instructions for Use of Wet Mop Assembly 4 5 Instructions for Using Virtual Magnetic Stripe Wall 5 1 Clean the charging pole pieces 5 2...

Page 3: ...epartment Except for the service technicians designated or authorized by our company no one may disassemble repair or modify this product Unplug the product before maintenance Do not touch the power plug or the product when your hands are wet as this may result in electrical shock If the power cord is damaged it must be replaced by the manufacturer its service department or a similar professional ...

Page 4: ...se this product to suck in sharp objects e g shattered glass and nails for fear of damage to the product This product can only be used indoors Prevent the suction of water oil or other liquids which may damage the vacuum cleaner Arrange scattered wires on the floor before use for fear of affecting the normal operation of the vacuum cleaner Remove fragile objects before use When the product is work...

Page 5: ...duct The product is suitable for the following floors Wooden floor Ceramic tile Short staple carpet Scope of application 1 4 About the batteries 1 Only the batteries provided by the manufacturer are applicable to the product 2 The batteries shall be removed when the product is discarded 3 If you need to replace the battery of the host machine please contact our after sales service department Use o...

Page 6: ... the host machine Tip Host machine 1 Charging dock 1 Power adapter 1 Edgewise sweep 2 Cleaning brush 1 Manual 1 Filter combination 1 Water tank 1 Mop 1 magnetic stripe wall 1 A0 Sep 14 2020 Thank you for purchasing this product Please read the user guide carefully before use Robotic Vacuum Cleaner User Manual BlackCat 21 RedHawk 21 BlackCat 21 RedHawk 21 ...

Page 7: ...le sweeping brush Side brush Floor inspection device Right wheel Left wheel Power switch 2 2 Names of parts Front view of the machine Bottom view of the machine Front cover Dust box Control key Front shell Signal window BlackCat 21 RedHawk 21 ...

Page 8: ...e power adapter to the charging dock and power supply Remember to put the adapter cable orderly so that it will not be entangled during the operation of the vacuum cleaner Power adapter jack Charging terminal 3 1 Charging dock installation 1 1 High voltage Please dry your hands before operation for fear of electrical shock Tip Try not to place the charging dock on the carpet It is advisable to put...

Page 9: ...n automatically 2 When the vacuum cleaner is in the standby state press the power key and the vacuum cleaner will start to clean automatically 3 When the vacuum cleaner is in the standby state press the recharge key and the machine will start to operate with the recharge key flashing blue to enter the recharge mode 3 When the vacuum cleaner is in the standby state press the recharge key and the ma...

Page 10: ...he key on the f ront cov er of the machine to start cleaning 4 Search f or recharge Blue light f lashing Press the key on the f ront cov er of the machine to start recharging 5 Charging Blue breathing light The machine is being charged on the charging dock 6 Full charge Blue light normally on The machine is f ully charged 7 Error report Two red lights f lashing Machine abnormality or f ault 8 Slee...

Page 11: ...ly charged 2 Charging by APP control Connect APP and robot then press charge on APP Robot will find the charge station within the valid range and charging automati cally 4 2 2 Automatic charging Automatic charging In case of low battery during the operation of the machine the blue light of the recharge key will flash and the machine will enter the recharge mode 4 3 Use of APP Tuya Smart Refer to A...

Page 12: ...p up the end with an arrow and turn left or right add water and place the cap back 2 As illustrated insert the front pocket of wet mop into the buckle at the front of water tank 3 Affix the mop flatly to the hook and loop of water tank BlackCat 21 RedHawk 21 ...

Page 13: ...m 2 Tear open the hook and loop open and take out the mop along the direction as shown in the figure 3 Flush the mop and the water tank and dry it naturally in shade for reuse 1 Turn the machine upside down to the bottom and match the buckle of water tank with the snap on position on the machine 2 After the machine is placed normally operate it normally for sweep BlackCat 21 RedHawk 21 ...

Page 14: ... your robot Remark 1 If the Boundary strip is too long for no go area cut it 50cm Minimum to the desired length so that it covers the entire perimeter of an object or spans the length of the doorway you want to block off 2 Place the strips on the floor or around an area rug to create perimeters around the objects and areas you d like to block NOTE If blocking an object place the Boundary strip 5cm...

Page 15: ...n remove the dust box 5 1 Clean the charging pole pieces 5 Product Maintenance Charging pole pieces Tip Please clean and maintain the vacuum cleaner regularly according to the use conditions 1 Please turn off the power switch or unplug the power cord first 2 Please use a dry cloth to wipe them once a month 3 Do not scrub with oil BlackCat 21 RedHawk 21 ...

Page 16: ... filter assembly and use a cleaning brush to clear away the dust on the filter screen 4 The inside of the dust box and the filter screen can be flushed under running water Note You need to dry it thoroughly before you can put them back into the vacuum cleaner 5 After cleaning reinstall the filter screen close the dust box cover and finally put the dust box into the vacuum cleaner thoroughly before...

Page 17: ...ove the middle sweeping scraper assembly and the middle sweeping brush 2 Grab the middle sweeping brush and lift it up 1 As shown in the figure please use a cleaning brush to clean the middle sweeping soft brush and the middle sweeping rubber brush regularly 2 As shown in the figure above regularly clean the hair and other entanglements on the sweeping brush BlackCat 21 RedHawk 21 ...

Page 18: ...eels regularly with a cleaning brush Note The wheel shaft may be entangled by hair cloth strips etc so please clean it in time It is recommended that every time after the cleaning work is completed a dry cotton cloth should be used to carefully wipe the light transmitting plate of the sensor to prevent dust accumulation on it which will affect the performance of the product 5 5 Clean the wheels 5 ...

Page 19: ...post for recharge The red light flashes 8 times and 1 beep can be heard Front collision fault The front shell collision switch does not reset Please checkwhether the machine collision buffer is normal or loose The red light flashes 9 times and 1 beep can be heard Middle sweeper fault The rolling brush is stuck Please checkwhether the middle sweeping brush of the machine is entangled byanyforeign o...

Page 20: ... 14 4 V Rated power 24 W Output Voltage 19V Battery Lithium battery Output Current 600mA Battery capacity 2600mAh Charging Time 4 5 hours Input Voltage 19V Operating hours Approx 120 minutes Working temperature range 0 C 50 C Operating humidity range 80 RH Noise 65dB Weight 3 5kg Dimensions Ø325 80mm Functional parameters of the host machine Functional parameters of accessories Power adapter Charg...

Page 21: ...bstances This form is prepared in accordance with the provisions of SJ T 11364 O It indicates that the contents of the hazardous substance in all homogeneous materials of this part are below the required limit specified in GB T 26572 X It indicates that the content of the hazardous substance in at least one of the homogeneous materials of this part exceeds the required limit specified in GB T 2657...

Page 22: ...phenomena 2 Failure or damage caused byimproper operation of the user 3 Damage due to the user s disassemblyor alteration without authorization II Settlement form of the warranty provider Product warrantydescription 1 From the date of the user s purchase of this product the warrantyperiod is one year for the host machine and six months for the adapter rechargeable batteries and other accessories 2...

Page 23: ......

Page 24: ......

Reviews: