Problem solving guide
54
The door will not open
Problem
Cause and remedy
The door cannot be
pulled open during a
programme.
The door is locked during a programme.
Touch the
Start/Stop
sensor to cancel the
programme.
The programme is cancelled, the door will unlock and
you will be able to pull it open.
There is still water in the drum and the machine is
unable to drain.
Clean the drain filters and the drain pump as
described in “Opening the door in the event of a
blocked drain outlet and/or power failure”.
After the programme is
cancelled, flashing bars
...
...
... appear
in the time display.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55 °C.
Wait until the temperature in the drum has
decreased and the bars have stopped flashing in
the display.
and
alternately
appear in the time
display.
The door lock has jammed.
Call the Service Department.
