background image

The drum door does not open when you press the Door button.

Problem

Remedy

The machine is not
connected to the
electricity supply.

Put the plug in the socket and switch on.

The washing machine is
not switched on.

Switch the machine on with the

I-On/0-Off

button.

Power cut.

Open the drum door as described in the section
"Opening the door in the event of a power failure".

The door was not
correctly engaged.

Press hard against the lock side of the drum door
and then press the

Door

button.

There is still water in the
drum and the machine is
unable to drain.

Clean the fluff (drain) filter and the drain pump.

For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.

Problem solving guide

39

Summary of Contents for W 404 Plus

Page 1: ...ructions for Washing machine W 404 Plus To avoid the risk of accidents or damage to the machine it is essential to read these operating instructions before it is installed or used for the first time G M Nr 06 020 390 ...

Page 2: ...h if handled or disposed of incorrectly could be potentially hazardous to human health and to the environment They are however essential for the correct functioning of your appliance or machine Please do not therefore dispose of your old machine or appliance with your household waste Please dispose of it at your local community waste collection recycling centre and ensure that it presents no dange...

Page 3: ...tor 12 Additional option buttons 12 Spin button with indicator lights 12 Before using for the first time 13 Washing environmentally and economically 14 Energy and water consumption 14 Detergent 14 Additional options Soak Pre wash Intensive 14 When drying with a tumble dryer 14 How to wash correctly 15 Brief instructions 15 Programme chart 16 Garment care label symbols 19 Before washing 20 Selectin...

Page 4: ... cleaning 31 Cleaning the detergent dispenser drawer 32 Cleaning the water inlet filters 33 To clean the filter in the union in the open end of the inlet hose 33 To clean the filter in the water inlet valve 33 Problem solving guide 34 The programme does not start 34 The wash programme stops and a fault indicator light comes on 35 A fault indicator light comes on but the wash programme continues as...

Page 5: ...ing the feet 48 Building under a continuous worktop in a kitchen run 49 Washer and Dryer stack 49 The Miele water protection system 50 Connection to the water supply 51 Connection to the drainage system 52 Electrical connection U K 53 Consumption data 54 Note for test institutes 54 Technical data 55 Programmable functions 58 Water plus system 58 Gentle action 60 Top up rinse for Cottons 61 Memory ...

Page 6: ...an The electrical safety of this machine can only be guaranteed when continuity is complete between the machine and an effective earthing system which complies with local and national regulations It is most important that this basic safety requirement is present and regularly tested and where there is any doubt the household wiring system should be inspected by a qualified electrician The manufact...

Page 7: ...lified engineer Do not install your washing machine in rooms where temperatures below freezing may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point Before using the machine for the first time check that the transit fitting at the rear of the machine has been removed see section on Installation During spi...

Page 8: ...roducts in this machine Always make sure the drum is stationary before reaching in to remove washing Reaching into a moving drum is extremely dangerous Safety with children This machine is not a toy To avoid the risk of injury do not allow children to play on or near it or to play with the controls Supervise its use by the elderly or infirm and supervise children whilst you are operating the machi...

Page 9: ...programme for very lightly soiled fabrics Programme for mixed fabrics Mixed wash Suitable for small loads of garments made from man made fibres and cotton garments which can be washed together Sort according to colour Rinse programme Separate rinse Articles are only rinsed and spun in the machine Delicates and Silks programmes In these programmes the laundry is washed and spun very gently to reduc...

Page 10: ...s PC The indicator or check light marked PC is the interface used by Miele service technicians during servicing work for testing purposes and for updating the machine s programme data Description of the appliance 10 ...

Page 11: ...not selected cIndicator lights for spin speed Rinse hold or Without spin dSpin button For selecting the final spin speed Rinse hold or Without spin eProgramme selector For selecting the wash programme and temperature for that programme The programme selector can be turned clockwise or anti clockwise fProgramme sequence indicator lights Show which section of the wash programme has been reached gChe...

Page 12: ...se 900 Minimum iron Mixed wash 600 Delicates 400 Silks Select the spin speed Press the Spin button to select a different spin speed However you cannot select a spin speed higher than the maximum allowed for the basic wash programme chosen The indicator lights show the speed selected You can also omit the final spin Press the Spin button to reach Rinse hold The laundry is not spun and remains suspe...

Page 13: ...nction you must run a wash programme without laundry and without detergent Using detergent could result in an excessive build up of foam This also activates the ball valve The ball valve prevents detergent escaping from the suds container into the sump during a wash programme thus making maximum use of the detergent Open the stopcock Press the I On 0 Off button in Turn the programme selector to Co...

Page 14: ...vels of soiling For stubborn or old stains use the Soak option Detergent Do not exceed the amount of detergent recommended by the manufacturer on the packaging Reduce the amount of detergent with smaller loads approx 1 3 less than the amount recommended can be used when washing a half load Additional options Soak Pre wash Intensive Select a wash programme without any additional options for light t...

Page 15: ... machine COpen the drum door DLoad the drum EClose the drum door FSelect a programme GSelect a spin speed HSelect any additional option required IAdd detergent JPress the Start button At the end of a programme KOpen the drum door LRemove the laundry MSwitch off the washing machine NTurn the programme selector to the Finish position OClose the drum door See the Programme chart in the next section f...

Page 16: ...red fabrics or liquid detergent Detergent Powder detergent detergent for coloured fabrics liquid detergent tablet detergent and liquid tab detergent Max load 5 kg Note for test institutes For testing in accordance with EN 60456 you must use the Intensive option Minimum iron 30 C to 60 C 4321 876 Fabric For garments made of synthetic fibres mixed fibres and for easy care cotton shirts and blouses A...

Page 17: ...ilks 30 C c Fabric Hand washable fabrics with no wool content e g satin lace and silk Additional option Water plus Notes Laundry remains relatively crease free for easier ironing Place socks tights bras etc in a washing bag Detergent Liquid detergent for delicates Max load 1 kg Woollens cold to 40 C ac Fabric Machine washable or hand washable wool or wool blend fabrics If the care label does not s...

Page 18: ...es For normal to heavy soiling or where staining is visible use the Intensive additional option If fabrics have a high proportion of man made fibres it is advisable to programme the machine for Gentle Action See Programmable functions Detergent Powder detergent detergent for coloured fabrics Max load 3 kg Starch Fabric Table cloths napkins overalls aprons Notes The laundry should be washed but not...

Page 19: ...h Do not wash apf Dry clean D Do not dry clean y Suitable for chlorine bleaching z Do not use chlorine bleach Tumble dry q At normal temperature r At low temperature s Do not tumble dry Ironing I Hot iron H Medium hot iron G Cool iron J Do not iron Garment care label symbols 19 ...

Page 20: ...uld be washed separately several times before being washed together with other garments Always wash whites and coloureds separately Delicate textiles should be washed separately in a delicates programme use a washing bag where appropriate Curtains Remove lead weights and strips or place in a laundry bag Underwiring and collar stiffeners Any loose wiring in bras shirt collar stiffeners etc should b...

Page 21: ...g spinning To save energy and water try to load the maximum amount for the programme selected However be careful not to overload the machine Overloading reduces the wash result and causes more creasing EClose the drum door with a gentle swing Make sure that no garments are caught between the drum door and seal FSelect a programme Turn the programme selector to the required programme GSelect a spin...

Page 22: ...ing The duration of the main wash is increased Pre wash For heavily soiled laundry and items with dried on stains Soak For heavily soiled and stained items with protein stains e g blood fats and oils cocoa A length of time of between 30 minutes and 2 hours can be programmed in 30 minute increments for the soak process The machine is set ex works with a soak period of 2 hours To programme in a diff...

Page 23: ...ption an additional rinse cycle will automatically switch in A burden to the environment Pull out the detergent drawer and place detergent in the compartments as follows i Detergent for Pre wash if selecting Pre wash add 1 4 of the total amount recom mended This compartment is also used for starch formula tions when starching separately j Detergent for the main wash including Soak Fabric condition...

Page 24: ...t in injury Check the folds in the door seal for any small articles e g buttons which may be lodged there Check that all items have been removed from the drum Items left in the drum could discolour other items in the next wash or become discoloured themselves MSwitch off the washing machine Press and release the I On 0 Off button and turn the programme selector to Finish The Anti crease Finish lig...

Page 25: ...ons Minimum iron Quick wash Mixed wash Starch Press the Door button in and hold it until the door springs open Add or remove items Close the door The programme will continue automatically The door cannot be opened if the suds temperature is above 55 C the water is above a certain level the programme has reached the Final spin stage Garment care label symbols 25 ...

Page 26: ...he programme selector is moved the indicator light Anti crease Finish will start flashing However the programme sequence remains unaffected The indicator light will go out again when the programme selector is moved back to the programme previously chosen Skipping a programme stage Turn the programme selector to Finish As soon as the programme sequence indicator light for the programme stage you wa...

Page 27: ...ence indicator lights show the stage the programme has reached Cottons Main wash Water level low Wash rhythm normal Rinses Water level medium No of rinses 2 or 31 Spinning Rinse and interim spin2 yes Final spin yes Minimum iron Main wash Water level low Wash rhythm normal Rinses Water level high No of rinses 2 or 31 Spinning Rinse and interim spin2 yes Final spin yes Delicates Main wash Water leve...

Page 28: ...al Final spin yes Separate rinse Water level high No of rinses 2 Final spin yes Special features in the programme sequences Anti crease At the end of every programme with the exception of the Woollens programme the anti crease action switches on for a maximum of 30 minutes The door can be opened and laundry removed at any time during the anti crease phase 1 A third rinse takes place automatically ...

Page 29: ... special con tainer from the Miele Spare Parts de partment which sits in the main wash compartment j of the detergent dis penser drawer Add liquid detergent to this container for the main wash and to compartment i for the pre wash The right amount to dispense will depend on the following The quantity of laundry The soiling level of the laundry Lightly soiled No visible dirt or stains Possibly slig...

Page 30: ...arch See Cleaning the detergent dispenser drawer Do not add starch formulations or viscous liquid starch to the compartment as it will clog it up See Adding starch separately Adding fabric conditioner separately Add fabric conditioner to compartment Turn the programme selector to Starch Select a spin speed Press the Start button Adding starch separately Use the separate Starch programme when using...

Page 31: ...faces and other components because of the chemicals they contain The washing machine must not be hosed down E Cloth A microfibre E Cloth is available from the Miele UK Spare Parts Department which is suitable for cleaning surfaces such as stainless steel glass plastic and chrome without the use of chemicals It can be washed 300 times Extra cleaning Carry out a hot wash 70 C or above with powder de...

Page 32: ...t out of the machine Clean the detergent drawer with warm water Clean the siphon 1 Remove the siphon from compartment Wash under running warm water Clean the siphon tube in the same way 2 Replace the siphon Over time detergent residue can build up in the water jets in the top of the detergent drawer housing Before replacing the detergent drawer use a bottle brush or similar to clean them out Clean...

Page 33: ...e the rubber seal 1 from the recess Using pointed pliers take hold of the plastic filter bar 2 remove the filter and clean it Put the filter and seal back in the reverse order and reconnect the hose Turn on the stopcock and check the connection is watertight If it leaks tighten the connection To clean the filter in the water inlet valve Using pliers carefully loosen the ribbed plastic nut on the i...

Page 34: ...tions Unauthorised repairs could be dangerous The programme does not start Problem Possible cause Remedy The Anti crease Finish indicator light is not on or the Start indicator light is not flashing There is no power Check that the mains plug is plugged in and switched on the fuse or circuit breaker has not tripped The programme does not start when Drain Spin has been selected The washing machine ...

Page 35: ... m The Check inlet light flashes The water inlet is blocked Open the stopcock The filter in the water inlet hose is dirty Clean the filter The Check inlet and Check drain lights are flashing The water protection system has reacted Call the Service Department The Soak Pre wash or Rinses indicator light is flashing There is a fault Start the programme again If the fault indicators occur again contac...

Page 36: ... the filter The Excess detergent check light comes on Excessive foam has built up during washing Use less detergent next time and follow the manufacturer s instructions on dosage given on the packaging The Main wash indicator light is flashing There is a fault Start the programme again If the fault indicator occurs again contact the Service Department The Anti crease Finish indicator light is flas...

Page 37: ...is too low Clean the filter in the water inlet system It may be useful to press the Water plus button Washing powder used with water softener tends to become sticky Pour washing powder into the dispenser before adding any water softener Fabric conditioner is not completely dispensed or too much water remains in the compartment The siphon is either incorrectly positioned or clogged Clean the siphon...

Page 38: ...t load run a Cottons 95 C programme with powder detergent but without a load There are white residues which look like powder detergent on dark coloured laundry The detergent contained compounds zeolites to aid water softening which are not soluble in water These have ended up on the laundry Try and brush off the residues with a soft brush once the laundry is dry Use a liquid detergent to wash dark...

Page 39: ...n Power cut Open the drum door as described in the section Opening the door in the event of a power failure The door was not correctly engaged Press hard against the lock side of the drum door and then press the Door button There is still water in the drum and the machine is unable to drain Clean the fluff drain filter and the drain pump For safety reasons the drum door cannot be opened if the sud...

Page 40: ...ter will be retained in the machine Caution if laundry has been washed at a high temperature water draining out of the machine will still be hot Danger of scalding Procedure for draining the machine Place a suitable container under the access flap When draining water from the machine do not unscrew the drain filter completely or take it right out Unscrew the drain filter lid until water runs out T...

Page 41: ... an obstruction should be removed Put the drain filter back in place and secure Make sure the drain filter is securely tightened Otherwise there is a risk of water leakage during use Opening the drum door Always make sure that the drum is stationary before reaching into the machine to remove laundry Reaching into a moving drum is extremely dangerous Pull the emergency release downwards see illustr...

Page 42: ...ease quote the model and serial number of your appliance both of which are shown on the data plate visible at the top inside of the door above the porthole glass when the door is open Optional accessories Optional accessories for this washing machine are available from your Miele Dealer or from the Miele Spare Parts Department Please note that telephone calls may be monitored and recorded to impro...

Page 43: ...supply cable c f Flexible drain hose with detachable swivel elbow gFascia panel with controls hDetergent dispenser drawer iDrum door jAccess to fluff filter drain pump and emergency release kHandle recesses for moving the machine lFour height adjustable feet Installation and connection 43 ...

Page 44: ... machine bElectricity supply cable cInlet hose tested to withstand pressure of at least 7 000 kPa dDrain hose eTransit bar covers fRestraining clip for Inlet hose Drain hose Electricity supply cable Transit bars when removed Installation and connection 44 ...

Page 45: ...he machine in a corner as this is usually the most stable part of the floor If the machine is installed on a raised plinth it has to be secured against slippage during spinning using retaining clips available from the Miele Spare Parts Dept Installing the washing machine To manoeuvre the machine out of its packing case to its installation site hold it by the edge of the lid where it protrudes to t...

Page 46: ... Using the spanner supplied turn the left hand transit bar 90 then withdraw the transit bar Turn the right hand transit bar 90 then withdraw the transit bar Installation and connection 46 ...

Page 47: ... fitted over retainers a The washing machine must not be moved without the transit bars in place Store the transit bars as shown or keep them in a safe place for future use They must be re fitted if the machine is to be moved again e g when moving house Re fitting the transit bars Re fitting is carried out by reversing the procedure Installation and connection 47 ...

Page 48: ...he machine is delivered Using the spanner supplied turn counter nut 2 in a clockwise direction Then turn counter nut 2 together with foot 1 to unscrew Use a spirit level to check the machine is standing level Hold foot 1 securely with a pipe wrench Turn counter nut 2 again using the spanner supplied until it sits firmly up against the housing All four counternuts must be firmly up against the hous...

Page 49: ...red Connections for electricity water and drainage should be installed in such a way that they remain accessible when the machine is in place Fitting instructions are supplied with the conversion kit All parts marked are available from the Miele Spare Parts or Sales Department Washer and Dryer stack A Miele tumble dryer can be stacked with the washing machine A WTV stacking kit is necessary and ca...

Page 50: ... housing Sump Any leaking water is collected in a sump in the base of the machine A float switches off the safety valves preventing any more water flowing into the machine and water in the suds container is pumped away Overflow protection This prevents the washing machine taking in too much water If the water level exceeds a certain level the drain pump switches in and pumps the excess water away ...

Page 51: ... connection point is subject to mains water pressure Turn on the stopcock slowly and check for leaks Correct the position of the washer and union if appropriate The washing machine is not suitable for connection to a hot water supply and connection to a household water softener is not recommended Maintenance and care Only use a genuine Miele hose should you ever need a replacement or extension The...

Page 52: ... of more than 1 m up to a maximum of 1 8 m a second duo drain pump is available with the corresponding kit from the Miele Spare Parts Department or your Miele Dealer Drain hose connection 1 Direct into a sink or basin Please note the following Hook the hose over the edge and secure Make sure that the water can drain away freely without hindrance Otherwise there is a risk of water overflowing or of...

Page 53: ...nstall a residual current device RCD with a trip current of 30 mA in accordance with DIN VDE 0664 VDE 0100 Section 739 Do not connect via an extension lead Extension leads do not guarantee the required safety of the appliance e g danger of overheating Non rewireable plugs BS 1363 The fuse cover must be refitted when changing the fuse and if the fuse cover is lost the plug must not be used until a ...

Page 54: ... 5 kg 0 45 49 1 h 01 min 1 h 16 min Delicates 30 C 1 0 kg 0 35 65 49 min 59 min Silks 30 C 1 0 kg 0 24 39 37 min Woollens 30 C 2 0 kg 0 23 35 40 min 1 EN 60456 test programme Note for test institutes For testing in accordance with EN 60456 you must use the Intensive option Consumption data can vary from the nominal values given depending on water pressure water hardness water inlet temperature roo...

Page 55: ...ate Rated load see data plate Fuse rating see data plate Consumption data see Consumption data Water flow pressure min 100 Pa 1 bar Water flow pressure max 1 000 Pa 10 bar Inlet hose length 1 60 m Drain hose length 1 50 m Connection cable length 1 60 m Drain pump head max 1 00 m Drain pump length max 5 00 m Test certificates awarded Radio TV suppression VDE Technical data 55 ...

Page 56: ...56 ...

Page 57: ...Programmable functions for changing standard settings ...

Page 58: ...um iron Quick wash Mixed wash Silks The programmed setting is then activated by pressing the Water plus additional option button The settings are as follows Setting 1 an increase in the rinse water level for the programmes listed Setting 2 an increase in the water level in the main wash and rinses for the programmes listed the washing machine is delivered with setting 2 programmed as standard Sett...

Page 59: ...programme selector to the Cottons 75 C position The Soak Pre wash sequence indicator light will briefly flash twice in 2 second intervals to show that factory Setting 2 is stored in memory FEach subsequent press on the Start button selects a different setting see list on previous page The Soak Pre wash sequence indicator light will flash x 1 Setting 1 x 2 Setting 2 x 3 Setting 3 x 4 Setting 4 GSwi...

Page 60: ...memory Before you begin first ensure that The washing machine is switched off The machine is properly closed The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B to C BSwitch the machine on with the I On 0 Off button CWait until the Start indicator light comes on D and then release the Start button ETurn the programme selector to the Cotton...

Page 61: ...t The washing machine is switched off The machine is properly closed The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B to C BSwitch the machine on with the I On 0 Off button CWait until the Start indicator light comes on D and then release the Start button ETurn the programme selector to the Cottons 40 C position If the Soak Pre wash seq...

Page 62: ...off The machine is properly closed The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B to C BSwitch the machine on with the I On 0 Off button CWait until the Start indicator light comes on D and then release the Start button ETurn the programme selector to the Cottons 30 C position If the Soak Pre wash sequence indicator light does not fla...

Page 63: ... On 0 Off button CWait until the Start indicator light comes on D and then release the Start button ETurn the programme selector to the Minimum iron 60 C position The Soak Pre wash sequence indicator light will briefly flash once every 2 seconds to show that a soak time of 2 hours is stored in memory FEach subsequent press on the Start button selects a different setting If the Soak Pre wash sequen...

Page 64: ...Alteration rights reserved 0205 W 404 Plus M Nr 06 020 390 01 en GB ...

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