Problem solving guide
54
General problems with the washing machine
Problem
Possible cause and remedy
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and, in the
future, add washing powder to the dispensing
drawer first, and then add the water softener.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned or
clogged.
Clean the siphon (see “Cleaning and care -
Cleaning the detergent dispenser drawer”).
The display is in a
different language.
A different language has been selected.
Switch the washing machine off and then on
again.
The set operator language will appear in the display.
The operator language has been changed.
Select the language you require (see “Supervisor
level - Language”).
The washing machine
did not spin the laundry
as usual. The laundry is
still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
The drum remains
stationary but the
programme keeps
running.
Switch the washing machine off and then back on
with the
button.
Note the message in the display.
Touch the
Start/Stop
sensor.
The programme will continue and the drum will spin.
