General problems with the washer
Problem
Possible cause
Remedy
The washer shakes
during spin cycles.
The feet are not level
and/or the nuts are not
properly tightened.
Level the machine see,
"Installation - Leveling the
Washer", and tighten the
nuts.
The pump is making
unusual noises.
This is not a fault. Lapping sounds at the beginning
and end of the pump process are normal.
Large residues of
detergent remain in the
dispenser drawer.
The water pressure is too
low.
Clean the water inlet filter.
Powdered detergents
used along with water
softeners tend to clump.
Clean the detergent
compartment. In the
future, first load the
detergent into the
compartment, followed by
the water softener.
Some fabric softener
remains behind in the
compartment, or there
is too much water in the
compartment.
The siphon tube is
clogged or not
positioned correctly.
Clean the siphon (see
"Cleaning and care -
Cleaning the dispenser
drawer").
There is a odor coming
from the washer.
Only low-temperature
programs have been run.
Run the
Clean Machine
program to clean the
washer (see "Cleaning and
care").
Frequently asked questions
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