Maintenance Service
Abnormality Analysis and Troubleshooting
Suspected Failure Problems
Once there is failure discovered for your product, please check the following situations before sending to the
customer service center for maintenance.
Failure
Possible Reason
Solution
Plug of power cord is loosened.
Secure the power cord plug.
Key does not work
The display screen flashes at
“12:00” after power on.
It will not affect the normal use, as it is caused due to
th
service center
e battery running out, or shall send to the customer
for battery replacement.
Removable cover plate is not
installed.
Please install the removable cover plate properly.
Before
cooking
Upper cover cannot be
closed
The water on the external surface
of inner pot is not wiped completely. Wipe it.
Inner pot is damaged and
deformed.
Go to the customer service center.
Pressure cover plate and seal ring
are damaged.
Go to the customer service center.
Air leakage from parts
other than the steam
valve
Upper cover is closed improperly. Close the upper cover properly.
Upper cover bounced
off automatically
Upper cover is closed improperly. Close the upper cover properly.
During
cooking
Slight fizz sound
Sound produced during the
heating of rice cooker is normal.
Non-failure, and can be used continuously.
Words in the display
looks fuzzy
There’s a certain observing range
for the text on the LCD or digital
screen (the perspective is not on
right above, but the right above to
the front, or at 60 degree with the
plane).
It is not the failure, and shall adjust the observation
perspective correspondingly.
Abnormal
display
Water vapor on the
display screen, and the
display is hazy
Sealing ring of cover plate is damaged or contaminated by foreign substances.
With
unpleasant
smell
With plastics smell
When using this new cooker, there is smell of plastic, after a period of time will be slowly
disappeared.
Shell
Induce electricity when
touching
Check whether the indoor earthing device works properly.
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Maintenance