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17
1.7 Cu. Ft. Over-the-Range Microwave
8
Push the vent grille back into place and replace the vent grille mounting screws.
Vent grille
Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution. If your microwave still
does not work properly, contact the nearest authorized service center.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
My microwave will not
start.
The electrical cord is not plugged in.
Plug in the electrical cord.
The door is open.
Close the door and try again.
The wrong operation is set.
Check the instructions and try again.
The home circuit breaker may have
tripped.
Check the circuit breaker and reset if
needed.
There is arcing or
sparking in my
microwave.
You are attempting to use incorrect
materials in your microwave.
Use only microwave-safe materials.
You are attempting to use your
microwave when it’s empty.
Do not operate your microwave when it’s
empty.
Spilled food remains in your microwave.
Clean your microwave with a wet towel.
My microwave cooks
food unevenly.
You are attempting to use incorrect
materials in your microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
attempting to cook it.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred.
Turn or stir the food.
My microwave
overcooks foods.
The cooking time is too long or power
level is too high.
Use the correct cooking time and power
level.
My microwave
undercooks foods.
You are attempting to use incorrect
materials in your microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
attempting to cook it.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The microwave ventilation ports are
blocked or restricted.
Make sure that the ventilation ports are
not blocked or restricted.
My microwave doesn’t
defrost foods correctly.
You are attempting to use incorrect
materials in your microwave.
Use only microwave-safe materials.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred.
Turn or stir the food.
The vent fan turns on
by itself.
This protects your microwave from
excessive temperatures.
Your microwave is operating normally. The
fan cannot be turned off manually during
this time.
Obtaining replacement parts
Call Insignia Customer Service at 1-877-467-4289.
Summary of Contents for EM948K6BY-P1
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