Contacting Technical Support
The FireWire CameraMate is relatively easy to maintain and operate and normally should not
produce complications. However, if you need assistance or have questions of any kind, our trained
staff members are ready to help. Our Technical Support and Customer Service Departments can be
reached via e-mail at
or by calling 800-666-9689 or 203-483-9402, for
customers in the U.S. from 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday, and +44 118 979
1026 for customers in the U.K. We recommend calling while being near to your computer with your
Microtech product to facilitate troubleshooting. Helpful information can also be obtained
24 hours a day from our web site:
www.microtechint.com.
Returning Products for Service
When calling for support, if a Technical Support specialist recommends that you return the product
to Microtech, the Technical Support specialist will transfer you to Customer Service for a
Return
Merchandise Authorization (RMA)
number. The RMA number
must
appear on the outside of your
shipping carton. Any package that does not carry an RMA number will be refused by Microtech’s
Receiving Department. Pack the FireWire CameraMate in its original box. Be certain that it fits snug-
ly and is surrounded with the original, corrugated packing material.
■
Improper packing can result in damage to the device, and may result in voiding the warranty.
■
Microtech will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device to Microtech; Microtech will pay the
return shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the
box. Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
20 Carter Drive
Guilford, CT 06437 USA
USER'S
MANUAL
USER'S
MANUAL
34
FireWire CameraMate