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Hearing Instrument Care
Service and Repair
If, for any reason, your hearing instrument does not
operate properly, do NOT attempt to fix it yourself.
Not only are you likely to violate any applicable
warranties or insurance, you could easily cause
further damage.
Should your hearing instrument fail or perform
poorly, check the guide on the next page for
possible solutions. If problems continue, contact
your hearing care professional for advice and
assistance. He or she is able to solve many
common problems right in his or her office or clinic.
Hearing Instrument Care
SYmPTOm
POSSIble
CAuSeS
SOluTIONS
Not Loud
Enough
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Remove blockage
and clean
Hearing change
Contact your hearing
care professional
Debris buildup
Clean both
microphone and
receiver with brush
Inconsistent
Performance
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Remove blockage
and clean
Unclear,
Distorted
Performance
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Remove blockage
and clean
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery
Replace battery
Blocked
earmold/tubing
Remove blockage
and clean
Crimped tubing
Contact your hearing
care professional
Troubleshooting guide
Helpful Hints (continued)
• When not in use, remove the batteries
completely; place your hearing instrument
in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
