22
7.
Appendix I Troubleshooting
If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the following table. If a particular
problem cannot be resolved by using the following information, contact the dealer or your nearest Micromax service centre.
Problem
Possible causes
Possible solution
Poor
reception
The network signal is
too weak at your current
location, for example,
in a basement or near a
tall building, because
wireless transmissions
cannot effectively reach
it.
Move to a location
where the network
signal can be
properly received.
The network is busy at
the current time, for
example, during peak
times, because there
may be too much
network traffic to
handle additional calls.
Avoid using the
phone at such
time, or try again
after waiting a
short time.
You are too far away
from a base station for
your service provider.
You can request a
service area map
from your service
provider.
Echo or
noise
Poor network trunk
quality on the part of
your service provider.
Press the ending
key and dial
again. You may
switch to a
better-quality
network trunk or
phone line.
Poor local telephone
line quality
Press the ending
key and dial
again. You may
switch to a
better-quality
network trunk or
phone line.
Battery
will not
charge.
The battery or battery
charger is damaged.
Contact the dealer.
The temperature of the
phone is below -10°C or
higher than 55°C.
Adjust the battery
charging
environment to
avoid extremes of
temperature.
Poor contact between
the battery and charger.
Check all
connectors to
make sure all
connections have
been properly
made.