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At the log in screen, enter the credentials that were provided and select OK.
If the username or password is not valid, an error
message will be displayed. Enter the correct
credentials and note it may take up to 30 seconds
for the error message to clear.
If your network is disconnected, an error message will
be displayed. Connect to an internet enable WIFI
network or use your mobile service providers internet
connection.
Go to settings (the gear button). Scroll down to verify the version of the app is
3.51 or newer.