Microcom 326M, User Manual

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Troubleshooting Chapter 7
44
326M User’s Guide
The indicator light is solid red in color:

The printer may be in Service, Factory, or Dev access Mode, refer to the LDSII
Programming Guide for additional information pertaining to the ^D930 and
^D931 commands.

Set the access level to BASIC using the ^D931 command.

Cycle power to reset the printer.
The indicator light is flashing green/amber in color:

The printer is initializing the RAM memory.

This occurs when the printer boots and should change to solid green after 10
to 20 seconds.

Cycle power to reset the printer.
The indicator light is flashing amber/red in color:

The printer is updating flash memory.

During this process the firmware is copied from flash to RAM and if power is
removed during this time the printer will become inoperative.

Wait until flashing stops before sending additional data of removing power to
the printer.
The printer creates excessive noise when printing or fails to move media:

Reduce print speed to prevent motor from stalling.

Verify that the media thickness is within acceptable limits.

Verify that media guides are adjusted correctly and that the media is not
experiencing excessive drag.

Check the rigidity of the media being used.

Check the gear drive for excessive wear and/or damage.

Contact your Service Representative.