11
Rev A
RETURNING A PRODUCT FOR REPAIR
Upon determining that repair services are required, the customer must:
1. Obtain an RMA (Return Material Authorization) number from the Customer Service
Department, 256-426-2431.
2. If the request is for an out of warranty repair, a purchase order number or other
acceptable information must be supplied by the customer.
3. Include a list of problems encountered along with your name, address, telephone, and
RMA number.
4. Carefully package the product in an antistatic bag. (Failure to package in antistatic
material will VOID all warranties.) Then package in a safe container for shipping.
5. Write RMA number on the outside of the box.
NOTE:
For products under warranty, the customer pays for shipping to MicroBee. MicroBee pays for
shipping back to customer.
Other conditions and limitations may apply to international shipments.
NOTE:
PRODUCTS RETURNED TO MICROBEE FREIGHT COLLECT OR WITHOUT AN RMA
NUMBER CANNOT BE ACCEPTED AND WILL BE RETURNED FREIGHT COLLECT.
RETURNS:
There will be a 15% restocking charge on returned product that is unopened and unused, if
MicroBee accepts such a return. Returns will not be accepted 30 days after purchase. Opened
and/ or used products, non-standard products, software and printed materials are not returnable
without prior written agreement.
GOVERNING LAW:
This agreement is made in, governed by and shall be construed in accordance with the laws of
the States of Alabama and Washington.
The information in this manual is provided for reference only. MicroBee Systems does not
assume any liability arising out of the application or use of the information or products described
in this manual.
This manual may contain or reference information and products protected by copyrights or
patents. No license is conveyed under the rights of MicroBee Systems or others.