Troubleshooting
This section provides information on maintaining the camera and helps you solve problems you might encounter when using
the camera. If you continue to experience problems, or the problem you face is not covered in this guide, please contact our
technical support services.
The camera does not work:
•
Make sure you have connected the camera correctly into an available USB port or hub.
“No capture device found” message appears
•
Make sure the camera and PC are connected properly. Locate the camera under the Windows Control Panel: double click
Multimedia
, click the
Devices
tab, and select
Video Capture Devices
. If the camera is not listed, unplug the camera and
re-connect the camera into your computer’s USB port. Note: If the camera is listed, but other cameras are also installed,
disable all other cameras; make sure your camera is enabled.
”Camera not connected” message appears
•
Try removing the previous driver and reinstalling the Image Device software.
After installing the camera software, the camera is not detected by the software
•
Some PC’s have been shipped without the USB port mode enabled. To enable the USB port, you must run the system
CMOS setup program. This setup program is only available when you power up the computer. The procedure is different for
each system so you will need to refer to your PC manual for more details.
Technical Support
For technical assistance call: 1-877-550-5534 or visit www.mi-products.com
Technical support hours of operation: Mon. – Fri. 8:00am to 7:00pm, Eastern Standard Time
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