MDM300 I.S. Sensor & Battery Replacement Manual
Michell Instruments
9
APPENDIX A
A.8
Return Policy
If a Michell Instruments’ product malfunctions within the warranty period, the following procedure
must be completed:
1. Notify a Michell Instruments’ distributor, giving full details of the problem, the
model variant and the serial number of the product.
2. If the nature of the problem indicates the need for factory service then the
instrument should be returned to Michell Instruments, carriage prepaid, preferably
in the original packaging, with a full description of the fault and the customer
contact information.
3. Upon receipt, Michell Instruments will evaluate the product to determine the cause
of the malfunction. Then, one of the following courses of action will be taken:
•
If the fault is covered under the terms of the warranty, the instrument will
be repaired at no cost to the owner and returned.
•
If Michell Instruments determines that the fault is not covered under the
terms of the warranty, or if the warranty has expired, an estimate for the
cost of the repairs, at standard rates, will be provided. Upon receipt of the
owner’s approval to proceed, the product will be repaired and returned.
A.9
Manufacturing Quality
Michell Instruments is registered with the British Standards Institute for Quality Assurance to:
BS EN ISO 9001: 2008
Rigorous procedures are performed at every stage of production to ensure that the materials of
construction, manufacturing, calibration and final test procedures meet the requirements laid down
by our BSI approved Quality System.
Please contact Michell Instruments (www.michell.com) if the product does not arrive in perfect
working order.
