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Unable to Connect Mobile Devic Unable to Connect Mobile Device to Mevo e to Mevo
Hotspot Hotspot
If you are unable to connect via the Mevo's own hotspot, please try the following.
• Move closer to the camera. Move closer to the camera. The Mevo Wi-Fi hotspot can range up to 30 meters. However, bear in
mind there could be wireless interference if you're in an area with multiple wireless devices (e.g. an
oWce, concert venue, convention center) so it's best to be as close to the camera as possible.
• Mak Make sur e sure your iPhone's hotspot is disabled. e your iPhone's hotspot is disabled. If you are creating a hotspot with your iPhone, you
will not be able to connect to the Mevo's own hotspot. This does not impact Android.
• Hang up! Hang up! If you are on a call using the same iPhone you are trying to use with Mevo, the app will
not be able to connect to the camera. This does not impact Android.
• T Turn Airplane Mode on, then o urn Airplane Mode on, then oT again. T again. This will reset your Wi-Fi and Bluetooth signals
simultaneously.
• T Try c ry connecting onnecting via a local Wi-Fi network via a local Wi-Fi network .. This will at least get you connected and also tells us if the
device is able to connect in general.
• T Try another mobile devic ry another mobile device. e. Sometimes diTerentiation between device settings or carriers can
resolve this issue.
• When in doubt, r When in doubt, reboot. eboot. Hold the button on the top of the camera down for 30 seconds, then
press it again to turn the camera back on. This will perform a hard reboot of the camera.
• Change the hotspot to a diT Change the hotspot to a diTer erent Wi-Fi channel. ent Wi-Fi channel. Open your network menu, tap Disc Disconnect to onnect to
change Mevo's Wi-Fi network change Mevo's Wi-Fi network.
Tap Con ConUgur Ugure Mevo e Mevo.
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