14
Troubleshooting
S
YMPTOM
D
ESCRIPTION
Make sure the battery is loaded.
Charge the battery and check the charging status. If no charging information shown on
the display, reload the battery and check if the battery is properly installed then try
again.
Does not power up after
pressing POWER key.
Call for service if problem persists.
Check if the cable is plugged tightly
Cannot transmit data or
programs via the terminal’s
communication port.
Check if host communication parameters (COM port, baud rate, data bits, parity, and
stop bit) match with the Terminal's.
Turn off the power then enter the system menu. From the system menu, select the
Test
and then its sub-item
KBD.
Perform the key-in test.
Keypad does not work
properly
Call for service if problem persists.
Check if the barcodes used are enabled
Check if battery-low indicator is shown on the LCD display. If yes, charge the battery
Scanner does not scan
Call for service if problem persists.
Open the battery cap and re-load the battery.
Enter system menu. Check if the terminal can have a correct response by performing
tests.
Abnormal responses
Call for service if problem persists.
