Customer Support & Warranty
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This quality Metine appliance is designed and built to provide many years of
satisfactory performance under normal household use.
Metine pledges to the original owner that should there be any defects in material or
workmanship during the first year after purchase, we will repair or replace it at our
option. Our pledge does not apply to damage caused by shipping. Outside the United
States, this limited warranty does not apply.
To obtain service under the warranty or other else, please contact our Customer
Service Department via email:
.
If unable to resolve the problem, you will be instructed to send your Metine appliance
to the Metine Factory Service Department for a quality inspection; shipping costs will
be your responsibility. When returning an appliance, please include your name,
address, phone number, and the date you purchased the appliance as well as a
description of the problem you are encountering with the appliance.
We want you to obtain maximum enjoyment from using this Metine appliance and ask
that you read and follow the instructions enclosed.
Failure to follow instructions, damage caused by improper replacement parts, abuse,
misuse, disassembly, alterations, or neglect will void this pledge.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
This is Metine’ s personal pledge to you and is being made in place of all other express
warranties.
The warranty will not apply in cases of:
- Normal wear and tear
- Incorrect use, e.g. overloading of the appliance, use of non-approved accessories
- Use of force, damage caused by external influences
- Damage caused by non-observance of the user manual, e.g. connection to an
unsuitable mains supply or non-compliance with the installation instructions
- Partially or completely dismantled appliances
