METER TEROS 11, Manual, Page: 24 / 30

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SERVICE
Table 3 Troubleshooting the TEROS 11/12 (continued)
Problem Possible Solution
Sensor reading
too high
Check to make sure that the media was not packed excessively or
insufficiently during sensor installation. Higher density can cause sensor
reading to be elevated.
Ensure the calibration equation being used is appropriate for the media type.
There are significant differences between calibrations, so be sure to use the
one most suitable to the substrate, or consider developing a substrate-specific
calibration for the particular medium.
Some substrates have an inherently high dielectric permittivity (soils of
volcanic origin or high titanium, for instance). If the substrate has a dry
dielectric permittivity above 6, a custom calibration may need to be performed.
Soils with a bulk EC greater than 10 dS/m require substrate specific
calibrations ( Section 4.1).
Cable or stereo plug
connector failure
If a stereo plug connector is damaged or needs to be replaced contact
Customer Support for a replacement connector and splice kit.
If a cable is damaged follow these guidelines for wire splicing and sealing
techniques .
4.4 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: support.environment@metergroup.com
sales.environment@metergroup.com
Phone: +1.509.332.5600
Fax:
+1.509.332.5158
Website:
metergroup.com
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email:
support@metergroup.de
sales@metergroup.de
Phone:
+49 89 12 66 52 47
Fax: +49 89 12 66 52 36
Website:
metergroup.de